Communication, Culture, & Work Chapter 2

Review Sundown Bakery pg.2-3 Personal Networking Who do you know? 5 people? How (role) and Why (connection or purpose)?

Objectives: What is the definition of culture and co-culture? What are the factors and characteristics that affect business communication? What are the intercultural differences that affect business communication? What are the hidden dimensions of culture? What are the guidelines for communicating ethically, through diversity, and organizationally?

A few things to remember and know… Hispanic and Asian populations are growing By 2050-60, it is estimated non-Hispanic whites will be in the minority There are more than 10,000 foreign companies operating in the US Immigrants account for more than half the labor force growth (15%) Understanding Diversity allows us to compete effectively in the global marketplace

The World as 100 People http://www.3nz.it/4533/100-people/?refresh_ce

The Nature of Culture Culture- a learned set of shared interpretations about beliefs, values, and norms that affect the behaviors of a relatively large group of people Cultures are invisible to the people used to inhabiting them. Co-cultures- groups that have a clear identity within the majority culture (race/ ethnicity/ social class/ gender/ generation/ and affiliations)

The Nature of Communication Principles Communication is Unavoidable Communication is Strategic Instrumental Relational Identity management Communication is Irreversible Communication is a process Communication is not a Panacea (cure-all)

Factors and Characteristics Race and Ethnicity The amount of talk, attitudes toward conflict, personal information shared, nonverbal behaviors (eye contact) Social Class Values, speech and language, clothing, and nonverbal patterns Generation Baby Boomers, Gen Xers, Millennials Region Non-native accents/ smiling Disability Guidelines Pg. 38

Cultural Differences: Customs & Behaviors Formality Social Customs Dress Time Monochronic- tangible/ Polychronic- fluid Conflict Gender How is an organization a culture? Considering values and customs/ behaviors, what is your organization like?

Dimensions High- and Low-Context Culture High- Middle Eastern/ Asian Low- US/ Canada Individualistic and Collectivist Culture Power Distance Attitude toward authority Uncertainty Avoidance Measures comfort with predictability and risk Masculine and Feminine Societies Masculine- US, Japan, Austria, Switzerland Feminine- Scandinavian, Chile, Portugal, China, Latin America Future Orientation Long-term orientation Short-term orientation

Ethical Diversity Notions of Gender Equality Bribes and Payoffs Favoritism Environment Disregard Discriminatory Practices Customer treatment Industrial espionage Dishonesty Pg. 47 Response Styles

Communicating Effectively Become Culturally Literate Develop Constructive Attitudes View Diversity as Opportunity Avoid Ethnocentrism Don’t Condescend Create Dialogue

Diagnosing Your CI Pg. 42