Employee Assistance Program

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Presentation transcript:

Employee Assistance Program Community Legal Centres Queensland Employee Assistance Program Presented by Cathy Donovan

Core Elements of EAP Service Employee Assistance Program (EAP) Manager Hotline Critical Incident Management Support EAP+

Features of the EAP A free and a voluntary service. Short term counselling/coaching (face to face, telephone, online). After hours phone support available for urgent/emergency issues. For all employees and your immediate family. 4 sessions/hours per year. A strictly confidential service which includes: No names on reports and invoices All OPTUM staff are bound by code of conduct Written consent is required to release information Never booked in same location/same time as work colleague

Why would I use the EAP? Support you and your family through life’s milestones. Relationships/marital problems Dealing with terminal illness/grief Troubled teens/elder care Substance abuse/addiction/eating disorders Depression/anxiety/stress Personal Work life balance Workplace conflict/Communication Retirement/Career path Stressors with work Starting a new job/Returning to work Organisational change Relationships/Responsibility at work Work

Introducing: Livewell www.livewell.optum.com Access Code community1

Member portal: Livewell

Member portal: Livewell

Member portal: Livewell

Manager Hotline and Additional Services

Manager Hotline Telephone support service for Managers, Supervisors and Team Leaders to assist them in dealing with employee related difficulties.. Examples of issues raised by Managers Responding to employee grief and trauma Information on issues such as depression, anxiety & stress Difficult employee behavioral issues (absenteeism, workplace conflict, anger management) Change management issues Difficult conversations and EAP referrals This service is not intended to take the place of HR advice. It is an additional resource and support. *.

Member portal: Livewell

Trauma Services If a sudden, traumatic event (critical incident) has occurred immediate support can be provided for those staff involved Authorised managers can arrange counselling and/or support sessions Workplace accident Death of an employee Sick employee Threats and harassment from public

Workplace Support Services Training Packages: EAP + Services Mediation Springboard sessions Workplace Support Services Training Packages: DV Awareness Training Building Resilience Navigating Change Mental Health Training for Managers

Some EAP tips to remember You can always keep the same counsellor You can always change counsellor Use the EAP early – don’t wait till crisis Let Call Centre know if children are involved Remind family members what support services are available for them Use the EAP as a preventative

EAP…. Helping all of us with life’s challenges! Contact information Optum Health and Technology (Australia) Pty Ltd 1800 604 640 contactus@optum-au.com