Automated Communication Yet Human We are team b we have analysed new market opportunities for Wiraya To start share something personal
My inbox Too many advertisements I ignore them
How to stand out from the noise?
Automated Communication - Yet Human Tech marketing company Help businesses to provide relevant messages that stand out This way they increase conversion while reducing customer churn Real-time customer dialogue using latest machine learning technologies Focus on improving outbound communication using data
Automated call engagement CLOUD Real-time Data examples: Age Location Message send Gender Language Company type, call length Helps to activate, engage and retain customers Automated call engagement Customer conversion Historic Data
Personalized web-chat using Artificial Intelligence
Web chat today
Hi there. Are you looking for a new internet contract Hi there! Are you looking for a new internet contract? Our fiber connections are 20% faster than Telenor. How much monthly usage are you looking for? CHAT
Hi there. Are you looking for a new internet contract Hi there! Are you looking for a new internet contract? Our fiber connections are 20% faster than Telenor. How much monthly usage are you looking for? internet contract Current Website CHAT
CHAT Current Website Fingerprint based information Hi there! Are you looking for a new internet contract? Our fiber connections are 20% faster than Telenor. How much monthly usage are you looking for? internet contract Telenor Current Website Fingerprint based information CHAT
CHAT Current Website Fingerprint based information Open questions Hi there! Are you looking for a new internet contract? Our fiber connections are 20% faster than Telenor. How much monthly usage are you looking for? internet contract Telenor How much Current Website Fingerprint based information CHAT Open questions
CHAT Current Website Fingerprint based information Open questions Hi there! Are you looking for a new internet contract? Our fiber connections are 20% faster than Telenor. How much monthly usage are you looking for? internet contract Telenor How much Current Website Fingerprint based information CHAT Open questions Automated but human
CHAT Data-driven Standalone Web Chat Generic First real time web chat that uses machine learning techniques Generic
CHAT Available 2017 Starter Pro Premium Interactions 1.000 5.000 Unlimited Monthly fee 99$ 400$ 4.500$
78% CLOUD+ Active Call Name: Mark Zuckerberg Age: 32 Location: Palo Alto Status: Married Last call rating: 4/5 Customer Happiness 78% Actions: Suggest new contract Offer 5% discount
CLOUD+ Available 2017 Basic Additional Interactions 5.000 1 Monthly fee 5.500$ 0.3$
Nitesh Agarwal Bertalan Borsos Viet Do Fabian Eitel Joana Iljazi
Backup
Current Customer Segments Insurance Telco Gaming Having > 100.000 clients
Real-time voice analysis Value Propositions Real-time voice analysis Intelligent chatbots Voice analysis Understand the tone of the customer at different points in the conversation What are the actions and how do they change the output? Using real time analysis on top of the personalized data we give a live suggestion action to take Improve the outcome of each call Intelligent chatbots: So far only focusing on calls, texts, mail and email What about website users? First: Approach them with a personalized chat message If they respond let AI handle the communication Then forward to real person if needed
Data-driven communication THE NEW HOPE Today we want to present you 2 innovations from Wiraya First addition to existing Wiraya cloud The second a brand new product
Business Model & Revenue Stream Real-time voice analysis Intelligent chatbots Additional module in existing platform Campaign pricing Separate product Implemented in customer website Voice analysis: feature that needs to be paid on top Chatbots: new product so can be bought individually Not based on campaign pricing -> pay as you go
Data-driven customer outreach Activate Retain Engage