When client is comfortable and ready to talk, go to next page. Welcome Welcome Using this flipchart, we can help you: Choose and use a method Solve any problems Get accurate information Greet client with warmth and respect. Thank client for coming. Point to this flipchart. Explain that it will help both you and the client. Please tell me about: Yourself Your needs Your questions Invite client to talk and ask questions. Make clear that you want to listen. Explain that you need the client to speak openly so you can help. Is meeting space private? Explain that the meeting will be confidential: “What you say will not be told to others.” We promise you privacy and confidentiality Next Move: When client is comfortable and ready to talk, go to next page. W1

How can I help you today? Are you using a family planning method now? Choosing a method? Question or problem about a method? Concern about sexually transmitted infections (STIs) or HIV/AIDS? Worried you might be pregnant? Other needs?

How can I help you today? Choose next move based on client’s purpose: Are you using a family planning method now? Go to purple Returning Client tab (page RC1). Choose next move based on client’s purpose: New client choosing a method? Go to green Choosing Method tab (page CM1). Question or problem about a method? Go to purple Returning Client tab (page RC1) or specific method tab below. Concern about sexually transmitted infections (STIs) or HIV/AIDS? Go to pink Dual Protection tab (page DP1). Worried you might be pregnant? Offer advice and support, perform pregnancy test if needed, and discuss her options. For emergency contraception, go to EC method tab. Clients with special needs. Some clients may need special advice or have special concerns. Go to light blue tab (page SN1) for: - Younger clients - Older clients - Pregnant/postpartum clients - Post-abortion clients - Clients living with HIV/AIDS - Clients who want to become pregnant Other needs? Offer advice and support. Refer if needed. Appendices may help with some other needs. Next Move: Respond first to the client’s needs. Once client tells reason for coming, go to a tab. W2

Do you have a method in mind? If you do, let’s talk about how it suits you What do you like about it? What have you heard about it? If not, we can find a method that is right for you Important for choosing a method: Do you need protection from sexually transmitted infections (STIs) or HIV/AIDS?