British Gas have announced they are raising electricity prices by 12 British Gas have announced they are raising electricity prices by 12.5% from September. Gas prices are unchanged, but people on duel-fuel bills will also see a price rise. ‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football August 2017.

Less likely to consider switching to British Gas More than 4 in 5 non British Gas customers say they are less likely to consider switching to British Gas. NON CUSTOMERS 84% Less likely to consider switching to British Gas ‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football (65% much less likely) August 2017.

More likely to consider changing energy suppliers 2 in 3 British Gas customers say they are more likely to consider changing energy suppliers. BRITISH GAS CUSTOMERS 68% More likely to consider changing energy suppliers ‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football August 2017.

ELECTRICITY CUSTOMERS 3 in 4 electricity customers and 2 in 3 gas customers say they are now more likely to consider switching to a new energy supplier. BRITISH GAS CUSTOMERS ELECTRICITY CUSTOMERS 73% More likely ‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football GAS CUSTOMERS 65% More likely August 2017.

More than 3 in 5 all adults say their opinion of British Gas has decreased. 67% Opinion decreased 63% Opinion decreased BRITISH GAS CUSTOMERS 54% ‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football Non British Gas Customers 67% +24% August 2017.

More adults blame British Gas for the price rises than the government. ALL ADULTS 87% British Gas 45% Both ‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football 50% Government August 2017.

NON BRITISH GAS CUSTOMERS Non customers are more likely to consider British Gas to be at fault than customers, who are more likely to blame the government. BRITISH GAS CUSTOMERS NON BRITISH GAS CUSTOMERS 81% British Gas 89% British Gas 46% Both 45% Both +10% ‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football 56% Government +19% 47% Government August 2017.

Adults want information about deals when considering new energy suppliers. ALL ADULTS ‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football August 2017.

Non British Gas customers are more interested in deals whereas British Gas customers would want to know about standard tariffs. +13% +7% +9% +12% +31% ‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football +99% August 2017.

The majority of adults opinion of British Gas has decreased. Since British Gas have raised their Electricity prices, non customers are less likely to consider switching to British Gas. British Gas customers are more likely to consider changing energy suppliers. This is more pronounced among electricity customers, but gas customers are also more likely. The majority of adults opinion of British Gas has decreased. This effect is more pronounced amongst non customers who are more likely to blame British Gas for the price rises, compared to current customers. Adults say they would like information about the financial impact when considering energy suppliers. ‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football August 2017.