IT Monitoring in the Workplace Presented by Missy Day and Jenna Siegrist

Fun Facts 78% of companies monitor employees 30% of employee time* Based on a Nashville technology company Which accounts for the potential of… http://abcnews.go.com/Business/story?id=88319&page=1 http://www.cpai.com/risk-management/employergard/eprivacy.jsp http://nashvillepost.com/news/2012/7/1/the_monitoring_of_technology_emerges_as_a_workplace_issue http://www.amanet.org/training/articles/The-Latest-on-Workplace-Monitoring-and-Surveillance.aspx Delaware & Connecticut only states where employer legally has to notify you Government policies are more strict against employee monitoring Can even monitor WHAT you post on social media

The Beginning of Technology Monitoring City of Ontario vs. Quon Quon exceeded allotted character use each month Employer looked into the conversations As few as 8% work related Quon was disciplined He sued and won In 2010 it was appealed and the city won http://www.supremecourt.gov/opinions/09pdf/08-1332.pdf

Why is this legal? Protecting proprietary company information Any company property and what you do on it can be monitored http://www.wsws.org/en/articles/2006/10/hepa-o02.html Protecting proprietary company information Example: HP in 2006

Some Types of Monitoring Email (personal and work) Instant Messaging Websites visited Keystrokes Productivity Key Cards

Benefits of Monitoring Increase productivity Control data/information leakage Assist internal investigations Monitor quality of work/customer service

Does your workplace monitor you?

Short Video http://www.youtube.com/watch?v=5iRj67suTLs

Emailing What is legal? Case example Personal experiences with this?

Instant Messaging Personal or inappropriate conversations Keystrokes

Website Monitoring What is being monitored? Social media monitoring and screening Use of social media for job selection process Inappropriate sites Job search engines

Keystroke Logging 45% of companies Secretly records all of the keys struck on a keyboard This software can be on company cell phones too Beware of hackers on personal computers Employers can’t use: Login information to personal email, finances, etc. http://www.today.com/money/big-brother-may-not-be-watching-your-employer-probably-1C9950793 http://usatoday30.usatoday.com/tech/columnist/kimkomando/story/2012-02-24/work-monitor-smartphone/53221804/1

Keystroke Logging How do I know if I am being monitored? Advanced anti-spyware programs Task Manager Ask manager or HR http://www.today.com/money/big-brother-may-not-be-watching-your-employer-probably-1C9950793

Productivity Keystroke logging Screen Shots Time spent in each program Odesk example  Time spent in each program Mainly used for contractors to ensure they aren’t billing for personal time spent National Transportation Safety Board suggested monitoring pilots black boxes http://usatoday30.usatoday.com/money/workplace/2010-03-17-workplaceprivacy15_CV_N.htm

Key Cards Key Cards scanned to get into buildings can be tracked when you leave/enter Discretely monitors hours worked My company example KDDI created motion-sensing technology in 2010 to monitor employees Cleaning staff http://usatoday30.usatoday.com/money/workplace/2010-03-17-workplaceprivacy15_CV_N.htm

GPS Not all companies have legal right to do this (For cars) Need legitimate business reason Deliverymen, servicemen, truck drivers, etc. Company cell phone GPS monitoring Completely allowed Same kind of software as the Keylogger Can notify managers when.. you are moving leave a certain radius http://usatoday30.usatoday.com/tech/columnist/kimkomando/story/2012-02-24/work-monitor-smartphone/53221804/1

Future of IT Monitoring The government http://www.youtube.com/watch?v=Iv_2auG6DH0 Texas has become first state to require a warrant for workplace email surveillance Increased usage, also increased laws

Sources http://money.usnews.com/money/careers/articles/2008/08/ 04/7-ways-your-e-mail-can-get-you-fired?page=2 http://www.sba.gov/community/blogs/email-phone-and- social-media-monitoring-workplace-–-know-your-rights- employer http://www.pearlsw.com/products/imEcho/ http://www.scmagazine.com/employee-fired-for-emailing- health-data-to-herself/article/306366/ http://www.forbes.com/sites/kashmirhill/2012/08/16/how- to-tell-if-your-boss-is-spying-on-you/