Bringing it all together… January 26, 2017

Let’s start at the very beginning What is organizational behavior? Is it important in organizations? How will it help in your career?

Organizational Behavior A multidisciplinary field engaged in studying individuals, groups and organizational processes in order to understand human behavior within an organization Overall aim is to increase organizational effectiveness

Making Connections… Overlaps and Contradictions

The jigsaw puzzle of cases Learning for Self Learning for Organizations Topics covered Roaring Dragon Hotel Carlos Ghosn in Nissan Mount Everest Floundering Expatriate Greg James at Sun Futuristech Shanghai Tang Ikea in Saudi Arabia

Motivation What did the HI managers do in Roaring Dragon Hotel that led to people leaving the organization? Why do people work? How can we make people perform, attract talent and retain talent in an organization? What are your own motivations? What would you work for?

Leadership Learning from Ghosn about how to be a leader in culturally different contexts What is leadership? What are some traits of leaders? What are the different styles of leadership? What do leaders do? How effectiveness of a leadership style is contingent on the situation.

How To Improve Your Leadership Skills What is your own leadership style? Networking Mentoring Executive development opportunities Job assignments Action learning Test your leadership skills Self esteem and self confidence G.Dessler, 2003

Learning from Mount Everest expedition How do people make decisions? What are some biases in decision making? Sunk cost effect Recency effect Confirmation bias Cross-cultural implications on decision making

Learning from Donaldson’s failure What is power and sources of power How do we influence people to do things they don’t want to or like to do Power of persuasion Understanding the power dynamics in organizations

Learning from Greg James’ Problems How can we manage diverse teams? How do we resolve conflicts What are some of the ways teams work best? What do you usually do when there is conflict?

Learning from Futuristech What is identity and where does it come from? The social and personal identities Impression management and authenticity How do we negotiate our identities in a global world?

Learning from Shanghai Tang How do we foster creativity in an organization? What is the process of innovation and design thinking? What can you do to foster your own creativity?

Learning from Ikea in Saudi Arabia What is organizational culture and how do we know about it or create it? What happens when national cultures contradict aspects of organizational culture in international business?

Action Orientation Everyday life of teams Everyday life of leadership Change HRM Policy creation

Action orientation: Managing change in organizations What are best practices you have learnt for bringing in change in organizations?

Action orientation: Human Resource Management How do we use knowledge of human behavior in creating HR systems and processes in organizations?

Action orientation: Creating Policies How do we create and implement effective policies in businesses?

Importance of getting it right Organizational environment Organizational effectiveness Firm performance and growth Reputation effect Career success Career derailment

Is the relationship between business performance and people management real? http://www.cbsnews.com/videos/do-valued-employees-make-business- more-successful/

Some trends in work across the world Technology and new work arrangements Global talent war Migrant workers Changing economic dynamics across the world – formation of new economic blocks – ASEAN, Emerging economies Challenges and opportunities from emerging economies Emergence of transnational actors

Talent War across the World

Hays Group Findings – Skills Shortage Soft skills Hard skills 1- Languages 5- Financial and budgetary 2- People and communications 6- IT 3- Team management and leadership 7- Green skills 8- Procurement and negotiation 4- Organizational 9- Research and development (R&D) 10- Healthcare

Ways to address talent shortage Introduce strategic workforce planning Ease migration Foster brain circulation Increase employability Develop a talent “trellis” Encourage mobility Extend the pool

Global is the Default So how prepared are you to deal with that? Skills Knowledge Personality Attitude Experience

Course Objectives Understand human behavior in organizations through an analysis of theories and real life cases; Develop and appreciation for differences in human motives, attitudes and behaviors in different parts of the world; Develop tools to manage employees in a global workplace, Develop deeper insights into individual skills and behaviors in order to manage one’s own career.

Course Methodology Case teaching Case discussions Inductive method of theorization

Final exam Time: 2 hours Questions: Section I. Multiple choice – 25 questions of 2 points each (50 points) Section II. 1 essay question of 25 points 1 page reference sheet allowed – 1 sided, hand written, regular printing paper (NOT TYPED, NOT ON BOTH SIDES OF PAPER)

Final exam Motivation Leadership Decision Making Team Building and Conflict Resolution Power and Influence Identity Creativity and design thinking Organizational culture Your project country