The Ryan Medical Centre Patient Questionnaire Action Plan 2017

Patient Reference Group(PRG) Our Patient Reference Group act as representatives for our practice population – they are all patients of the practice and assist the practice in looking at things from the patient point of view. We value their input in assisting the practice with feedback and helping us to look at ways of improving. We produced a patient questionnaire and the PRG reviewed the results, from the results an action plan was put together of the areas of priority in the coming year.

Have you used the electronic prescription service? 59% of patients hadn’t used this service. We asked if there was anything in particular preventing you from using it. ACTION: To produce a “crib sheet” with a step by step guide and include screen shots of the set-up process. To put a note on prescription side slips Add a note to patient correspondance

Have you booked any appointments online in the past 12 months? 69% of patients hadn’t used this method of booking an appointment. We then asked is there a reason for this? ACTION: Further advertise and promote this service. Increase the number of online appointments by a small number and release them at a different time. Produce a poster/leaflet explaining the registration process and requirement for ID.

If we provided an extended service at evenings and weekends at another GP practice how far would you be willing to travel? 38% of patients said 0 – 5 miles 12% of patients said 6 – 10 miles 3% of patients said 10+ miles ACTION: There is no immediate action from this point, this information will be kept in mind when the practice is making any future plans regarding an extended hours service.

Have you found it beneficial to be able to contact the practice by email? 51% of patients said no. The majority of comments regarding this weren’t aware of this facility. ACTION: To raise awareness of this amongst the practice population. To advertise that this facility should not be used for emergencies or queries that require a quick response as the system is only checked periodically.

Are you aware that in order to give information to your next of kin we need your written consent first? 72% of patients answered yes to this. ACTION: It would seem that most people are aware of this although our experience day-to-day would suggest that many people have a different opinion of what “information” relates to. Posters to be put up explaining this in more detail, this to be added to the website and into the practice brochure.

In addition to the above we will also….. Advertise how the appointment booking system works and the different ways in which to book an appointment. Make some amendments to the automated telephone booking system wording. Encourage new members of the PRG WE WOULD LIKE TO THANK OUR PRG MEMBERS FOR THE TIME THEY GIVE TO THE PRACTICE AND THEIR HELP AND ASSITANCE TO OUR PRACICE AND IT’S PATIENTS