D.M.C. Destination Management Company Presentation Memorable experiences

Introduction Travelling will always be one of the great pleasures of life. Following our concept to turn any trip into a memorable experience, our commitment will not disappoint expectations, and will achieve full satisfaction of each client. Our mission is to provide quality services to all our clients in order to grow as DMC, presenting the best choice and personalizing all our offers to fit your audience and your client's objectives in Portugal mainland, Azores and Madeira Island. Our team will present you, with great pleasure, a thousand ways to experience Portugal. Susana Severino D.M.C. Manager

History CoolTravel, founded in December 2007, is composed by a team of professionals with training and expertise in tourism. Since 2007 CoolTravel has been acquiring and assembling a wide range of resources and experiences, guided by high levels of Professionalism, Quality and Excellence. The Travel Agency has at your disposal several services, among them leisure travel arrangements, hotel reservations, car rental, incentive groups and promotional tours. With CoolTravel you can travel to the closest or farthest destination, with guaranteed success! CoolTravel philosophy is to create and maintain a healthy relationship with all its business partners: tour operators, hotels, airlines, based on credibility, innovation, precision and professionalism, so that customer satisfaction is a constant goal achieved.

Services CoolTravel Core Business Travel Ticket Consolidator “Travel Ticket” is a registered trademark of CoolTravel, name given to our Consolidation Department which issues flight tickets and supports non-IATA travel agencies. The travel ticket consolidator provides the following services: ticket issues, reissues, refund requests, group requests and helpdesk for both Galileo and Amadeus. With personalized 24/7 service, Travel Ticket is the only permanent agent in Portugal with these services.

Services Cooltransfers Cooltransfers is an associate company of Cooltravel, geared towards private transfers and tours in Portugal. This company was established in late 2011, based on the Lisbon Airport and the South Bank, operating entirely with new Mercedes Viano vehicles. We offer reliable and cost effective private transport service 24/7! We are proud of the staff who works in CoolTransfers; friendly, professional, punctual, responsible and fluent in English and Spanish.

Services Incoming Department – D.M.C. With a solid experience in Tour Operation, Groups & Incentives organization as well as in Success Events, the CoolTravel Incoming Department offers a world of creative solutions, in order to accomplish the needs of each client. We have the full operation experience, the “know-how” and we always provide the best service. Our main goal is our client’s full and total satisfaction! We are developing the destination “Portugal” as a whole, for national and international markets including all procedures of a general incoming receptive for individual travelers, groups, incentives, congresses/conferences … etc. From a basic tour including the main cities while staying in excellent hotels, enjoying private tours and travelling between cities by plane, by the high speed train and /or by fully air-conditioned deluxe motor coach to any special interest tour (from Activity Holidays to cultural Vacations or from a Food & wine tour to Religious one), CoolTravel will provide you with flawless planning down to the smallest detail.

Services M.I.C.E. Department Using the experience collected all over the years operating Groups, Incentives, Congresses, and successful events, the CoolTravel MICE Department offers a world of creative solutions in order to meet the needs of each client. We have the 'know-how” and our main goal is the full and complete satisfaction of our customer! We are pleased to have developed partnerships all over the years, while organizing Congresses, Events & Incentives, being some of them:

Memorable experiences Contacts Headquarters | DMC Department Susana Severino D.M.C. Manager Avenida 1º de Maio, 34-C 2825-393 Costa da Caparica Tel.: 212 909 390 | Tlm: 937 011 197 Email: susana.severino@cooltravel.pt www.cooltravel.pt RNAVT nº 2703 Memorable experiences