AM/PM Schedule Cascade November 11, 2015

Main Objectives 1. To further provide convenience and helpfulness to our customers by extending operating hours 2. To accommodate customers that are available only in the morning or late at night. 3. To further increase pick-up/delivery efficiency 4. To further increase productivity and gain more market share

CCM/PDAs Objectives Differentiate New Setup to Old Setup Familiarization in UAE AM/PM schedule – 3 Window Timings and Cut-Off’s Communicate the New Timings Book the customer to their Preferred Timings Confirm booking to Customer

Differentiate New Setup to Old Setup 1 slot timings 13:00:00 – 21:00:00 3 slot timings 06:00:00 – 24:00:00

Familiarization in UAE AM/PM schedule – 3 Window Timings and Cut-off’s Slot Timings Cut-off 1st Slot 06:00:00 12:00:00 14:00:00 Prior to the schedule day 2nd Slot 12:01:00 18:00:00 23:59:00 Prior to the schedule day 3rd Slot 18:01:00 24:00:00

Familiarization in UAE AM/PM schedule – 3 Window Timings and Cut-off’s

Thank you for calling LBC Hotline. How can I help you? Sir / Ma’am, Happy Day! Thank you for calling LBC Hotline. How can I help you? For Booking Inquiry Meron na po kaming 3 timing slot. 6AM – 12PM / 12PM – 6PM / 6PM – 12MN Anung oras po ba kayo available? Salamat po. I-book po namin kayo sa preferred slot na available kayo. Ma-accommodate po kayo sa preferred time nyo hanggang sa range time ng slot nyo.

AM PM Scope – Areas that is not included in project EMIRATES DISTRICT CODE ZONE DUBAI AL NADHA 2 4   AL QUSAIS AL TWAR MUHAISNAH 1 MUHAISNAH 2 MUHAISNAH 3 MUHAISNAH 4 DFC A GARHOUD AL WARQA 5 AL WARSAN DUBAI SILICON OASIS INTERNATIONAL CITY MIRDIFF MIZHAR NAD AL SHEBA NADD AL HAMAR RAS AL KHOR RASHIDIYA UMM RAMOOL EMIRATES BURJ DOWNTOWN DUBAI 7 DUBAI SHEIK ZAYED RD.   DUBAI LAND 10 YELLOW VILLAS AL SUFOUH 1 11 AL SUFOUH 2 DUBAI INTERNET CITY DUBAI MARINA DUBAI MEDIA CITY KNOWLEDGE VILLAGE PALM JUMEIRAH DUBAI INVESTMENT PARK 13 JEBEL ALI JEBEL ALI FREEZONE ENDURANCE CITY INT'L MPZ JUMEIRAH VILLAGE Option 1: Large Box Option 2: Extra Large Box

AM PM Scope – Areas that is not included in project EMIRATES DISTRICT CODE ZONE ABU DHABI MASDAR CITY 17   AL FALAH AREA / AL FALAH DISTRICT 18 SWEHAN KHALIFA CITY B 19 BANIYAS EAST BANIYAS WEST AL WATHBA NORTH AL WATHBA SOUTH SHAMKA SHAWAMEK MAFRAQ YAS ISLAND 20 AL BAHIA 21 AL BAHIYA SHAHAMA 22 OLD SHAHAMA NEW SHAHAMA AL RABA 23 AL RABHA SHAMHA 24 EMIRATES GHANTOOT 25 ABU DHABI AL FAYAH 26   WESTERN REGION 27 MADINAT ZAYED - WESTERN REGION BEDA ZAYED - WESTERN REGION SHABIYA - WESTERN REGION SANAYA - WESTERN REGION AL DAFRA - WESTERN REGION AL KHRAIS - WESTER REGION LIWA - WESTERN REGION HABSHAN SHAGAS 28 HAMEEM AL MIRFA 29 AL RUWAIS Option 1: Large Box Option 2: Extra Large Box

AM PM Scope – Areas that is not included in project EMIRATES DISTRICT CODE ZONE SHARJAH NO RESTRICTION EMIRATES 1. AL AIN 2.WESTERN REGION 3. AJMAN 4. RAS AL KHAIMAH 5.UMM AL-QUWAIN 6. FUJAIRAH. Option 1: Large Box Option 2: Extra Large Box

Frequently Asked Questions (FAQs) Customer na nakabook on specific slot pero hindi nakuha? Makukuha pa ba natin ito within the day? - Ang makukuha natin within the day ayun un nasa 1st and 2nd slot schedule. pwede natin ito I- bargain sa next availability time nila within the day. i-coordinate lang ito sa scheduler ng origin. EXAMPLE: 9AM ORIGINAL SCHED – UMALIS ANG CLIENT AND ANG BALIK NYA AY 5PM NG HAPON. IPAPASA NATIN ITO SA MERON ORAS NG 5PM ON DIFFERENT PDA’S. Customer nagpabook sa 1 slot after cut-off? Ma-accommodate pa ba natin ito? - Of course makukuha ito, case to case basis ito. Pag ganito ang setup ng client kindly email this ASAP to Ops origin para maisama namin ito sa routine sa umaga. Option 1: Large Box Option 2: Extra Large Box

End of Presentation Thank you!