PLATINUM MANAGED SERVICES

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Presentation transcript:

PLATINUM MANAGED SERVICES COSI Conference 2014 PLATINUM MANAGED SERVICES anne freeman| senior consultant

Agenda Service components First implementation Sample benefits Looking ahead

(1) SirsiDynix Cloud Solutions (6) Platinum Managed Services Service Components (1) SirsiDynix Cloud Solutions + (2) Platinum Services (3) Managed Services = (6) Platinum Managed Services

SirsiDynix Cloud Solutions 1 Server maintenance Server replacement Backup / disaster recovery System monitoring Required for Platinum Managed Services

Platinum Services 2 SureSailing consulting Additional consulting hours eLearning subscriptions Selected group trainings API subscription 20% services discount And more

Managed Services 3 Routine System Administration & Annual Administrative Tasks Third-party Interface Support

Routine System Administration System monitoring Finished reports Detect and correct System configuration User Categories Circulation Map …

Routine System Administration Reporting Maintenance reports Notices Statistics Data purge Set up and maintain

Annual Administrative Tasks Acquisitions end-of-year rollover Extension of closed dates Review of fees and fines Annual reports

Third-party Interface Support Free stock interfaces MARC exports Summon, UnityUK etc. Proprietary export formats LibraryThing for Libraries, UnityUK etc. Collect and load MARC files E.g. BDS

Third-party Interface Support EDI extensions and changes New vendors New messages Custom report maintenance

First Implementation Explore York Libraries and Archives Mutual Limited Formerly City of York Council

Explore York Libraries Unicorn/Symphony since 2001 Hosted since 2012 Shared system administration One system administrator retiring Symphony and API experience

Explore York Implementation Taking the plunge Contract signed September 2013 Live since March 2014 Defining the service Establishing protocols Establishing boundaries

Sample Benefits New User Categories Domain name change Removing sensitive data Custom reports Free from stock "Purchased" from Platinum Consulting hours

Sample Benefits Library closure Changes to be reversed at re-opening Configuring/reconfiguring hold map Editing item location Editing pickup library Custom user notices Custom data lists Changes to be reversed at re-opening

Looking Ahead East Midlands Consortium Loose consortium Five authorities Plus one more proposed Three current Symphony customers Two new to Symphony Varying levels of Symphony experience/expertise