Timewise Repair Workshop & Customer service train the trainers Working on yourself is a never-ending pursuit! SSD Julia Shantal Aw

Key Ingredients At the heart of every TimeWise Repair® product is the patent-pending Volu-Firm® Complex, a perfect union of three ingredients so vital to skin that it is in every product formula. It contains: Plant stem cells. Tripeptide 1, a specialized peptide. A skin volume-supporting peptide. 4/11/2018

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Timewise Repair Cleanser This is the pampering cleanser that your skin has been searching for. Every day, skin cells that are ready to be sloughed away accumulate on the skin’s surface. As skin ages, this process slows, diminishing the natural radiance that can help your skin look healthy and young. TimeWise Repair® Volu-Firm® Foaming Cleanser is a rich, luxurious formula that gently sweeps away complexion-dulling impurities as it leaves skin feeling revitalized and hydrated. The moisture-rich foam thoroughly cleanses and renews skin texture, leaving pores looking less noticeable. Designed to be gentle to skin, it also helps support the delicate skin barrier, an important benefit. As skin ages, it becomes thinner and more susceptible to moisture loss and external irritants. This soothing cleanser provides a luxurious daily skin care experience, helping to retain natural lipids so skin doesn’t feel stripped or dry. It’s the ultimate indulgence – having skin that feels baby-soft, nourished and perfectly ready for the next step in the TimeWise Repair® regimen. 4/11/2018

Revealing Radiance Facial Peel Thanks to the power of glycolic acid, skin’s own natural renewal process is enhanced as younger-looking, more radiant skin is revealed. See clinically tested results in two weeks!* Skin looks brighter. Skin texture is significantly improved. Fine lines and wrinkles look reduced. Skin tone looks more even. *Results based on a four-week independent clinical study in which 45 women used TimeWise Repair® Revealing Radiance™ Facial Peel twice a week 4/11/2018

Key Ingredients Key Ingredients Glycolic Acid A highly effective exfoliant and the most widely recognized alpha hydroxy acid (AHA). It also has the reputation of being among the safest. Marine Extract Since some people can experience dryness after using a peel, the formula also contains a marine extract which has been shown to have hydrating benefits.† 4/11/2018

Wrinkle Filler Targeted formula immediately fills in deep wrinkles and helps improve their appearance over time. 100% of women showed an improvement in the appearance of wrinkle severity.* Significantly impacts the appearance of all six wrinkle zones.** Deep wrinkles appear to be visibly plumped. Deep wrinkles are targeted by retinol. Won’t flake or ball up. Dries to an invisible finish. 4/11/2018

Eye Cream awaken tired eyes and give them a lifted look. Targets deep lines, wrinkles and sagging skin. Targets undereye bags, puffiness and dark circles. Targets crepiness and dry skin. Increases skin moisture for 12 hours. Features a unique liquid crystal delivery system that helps enhance effectiveness. Contains the benefits of the Volu-Firm® Complex. 4/11/2018

Volu-Firm Serum Recover the firmness of youth. This scientifically advanced serum helps provide the appearance of youthful firmness, volume and lift among other important benefits. Visibly helps firm and lift skin. Targets skin resilience. Restores the look of youthful volume and vibrancy. Restores skin suppleness. Softens the look of lines, wrinkles and crepiness in the neck area. Immediately increases skin moisture by 61 percent. Contains the benefits of the Volu-Firm® Complex. 4/11/2018

Day Cream Formulated to help protect against future damage and to help existing damage be less noticeable. Restores skin’s youthful cushion. Formulated to help minimize skin reaction to external irritants. Skin tone appears more even. Helps protect against skin-aging UVA/UVB damage. Increases skin moisture for 12 hours. 4/11/2018

Night Cream Reveal youthful-looking skin with retinol. Helps reveal radiant-looking skin. Reduces the appearance of deep lines and wrinkles. Helps improve advanced signs of aging. Skin tone appears more even. Helps neck area look noticeably smoother. Increases skin moisture for 12 hours. Contains the benefits of the Volu-Firm® Complex. 4/11/2018

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Good Customer Service Experience How to Create Good Customer Service Experience 4/11/2018

Things to note during class : Take note of tissue boxes, cotton pads and cotton buds – to be given to customers whenever they need it. Mirrors – free of thumbprints Products – look new and clean Hair patch / Pens/ Customer Profiles/ Lookbooks Remember all your customers’ names Make your customers feel important Build meaningful relationships. 4/11/2018

Things to note : Smile Create meaningful conversations with customers Accept people for who they are Win people to your way of thinking Arouse enthusiasm Be a more entertaining conversationalist I-Story to be more impactful to the other person 4/11/2018

Things to note: Keep praising customers during classes Give honest and appreciation sincere gesture Keep repeating that next class we will teach you eye spa, smokey eyes, slimming classes etc Energise people not drain them Keep telling 3 types of customers you can be in Mary Kay. Don’t criticise, complain or condemn customers Don’t roll eyes infront of customers Don’t put customers down 4/11/2018

Customers will be excited to pick your calls or reply your msgs. Arouse in the other person an eager want – customise classes for customers Customers will be excited to pick your calls or reply your msgs. 4/11/2018

Ways to make people like you: IF you want to be an effective communicator, to be popular among your group. You have to be interested in people. Encourage customers to talk about themselves, so you listen and understand and be genuine in know ing them Seek first to understand than be understood 4/11/2018

Other Ways to make customer service sparkle: Speak to customers – be cheerful and smile at people – frown use 72 muscles while a smile takes 14! Call people by their name Listen to your customers to find out what they really want from you Do things the way customers want them done 4/11/2018

Treat your customers in a manner that you want them to be treated. Make sure your customer knows what product or service you provide so they know exactly what they are getting from you Handle customer complaints with care and concern. Make sure they feel their business is important to you. Always return phone calls to customers If customers can’t come to you for classes, you offer to go to their house. Always achieve win-win situation. 4/11/2018

Always turn up on time for your customers Add value to your customers Don’t make promises to customers that you can’t keep Ask your customers what kind of service they would like and find ways to put their suggestions into practice. Know your customers background. Understand and implement proper body language Tell the customer what you can do and not what you can’t 4/11/2018

Quick Homework How many people you want to smile a day? Grateful list – Grateful homework daily Wish how many people happy birthday Build relationships with your neighbours, Friends, and colleagues – how many people you want to start building that relationship with? 4/11/2018

How many customers / friends you are meeting on daily basis? Have you know their background? Treat customers like lovers – if you offend a customer, consider a small gift to make up. You might turn an unhappy customer 4/11/2018

How to make relationship long lasting? I like to meet in nice locations – set the scene Bring a gift – it’s not to demonstrate that I am spending a lot of money on them, but I am already thinking about their interests. Make friends first Do business last Pick up the bill – of course, if they insist on splitting the bill I am ok with it Follow through 4/11/2018

Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people. Mary Kay Ash 4/11/2018

Share your ACTION PLANs! 4/11/2018