“From belief to behaviour” FOY’S ARCADE “From belief to behaviour” Kristina Reynolds October 2016

PRESENTER BIO Kristina Reynolds 20 Years in Design and Construction Founder CSI Global & Behavioural Psychologist 20 Years in Design and Construction Integrated design thinking and systems thinking on a global scale into people, place and space Management, mentoring and Leadership in Fortune 500 companies

ALIGNING THE WORKPLACE TO THE BUSINESS

OUR PROCESS What is the REAL appetite for change? Define Change Agree CSF Segment the workforce by behaviour Inform the design decision Virtual rapid prototyping

OUR PROCESS

IMPACT TO THE BUSINESS

MANAGING METRICS Utilisation Occupancy Tenancy uplift ROI Employee satisfaction Presenteeisim Continuous Improvement Encourage intergroup learning 2016 2015

KEY CHALLENGES attracting & retaining loyal customers building a responsive & reflexive organisation  increasing market share improving productivity & efficiency attracting & retaining skilled employees using technology for competitive advantage cutting costs via improved productivity & efficiency balancing short-term goals with long term strategy planning & designing business strategy focus on core competencies

KEY LEARNINGS Visualisation enables decision making to happen 40% faster Innovation only happens when technology enables people to collaborate face to face in a meaningful way. Actual, facilitated, face-to-face engagement across all stakeholders at the outset of the project is critical to success. Embed the L&D

Foy’s Arcade Kristina Reynolds October 2016