CCEA Professional Business Services Workshop#1 The Consultancy Process Neil McKeown, Head of Consulting 7 April 2017

Agenda 01 02 03 04 05 Who are we and what do we do? How do we do it? 05 What does consultancy deliver? 02 What is consultancy? 04 How have we helped?

Who are we and what do we do? Digital Effectiveness Portfolio Prioritisation Agile Business Case Service Definition Application Development Solution Architecture Mobile / Cloud Full Stack Data Enablement Data Quality Data Migration Data Analytics Training Enterprise Architecture Enterprise Data Programming 40 120 40 20 Neueda Network: 600+ resources

What is consultancy? “…the creation of value for organisations, through the application of knowledge, techniques and assets, to improve business performance. This is achieved through the rendering of objective advice and/or the implementation of business solutions.” The Management Consultancies Association (MCA)

How do we do it? Five phases Define strategy & objectives Gather data & analyse Develop solution Implement solution Operate solution & monitor performance ENTRY DIAGNOSIS ACTION PLANNING IMPLEMENTATION TERMINATION Five phases

Digital transformation - NIE Networks The Challenge: transform the NIE Networks Connections business unit so that it (i) opens the market to competition, (ii) is compliant with new legislation, and (iii) is able to operate in the competitive market. Delivery of 23 transformational projects Projects cover: Compliance Finance IT & Process Commercial Organisation Development Full compliance with legislative and regulatory requirements Significant business changes implemented every 6 to 8 weeks “ We have been waiting 17 years for this! - piece of functionality that was delivered release 1 inside 8 weeks “ ‘Will I need a CR for that?’ – Early sprint planning sessions when a change in scope was welcomed (answer was no)

Analytics solution - Belfast Met The Challenge: To implement a strategic Business Intelligence infrastructure for Belfast Met to provide transparency on the key performance indicators of the business. 1100 staff with access to dashboards Training Contracts £3M+ 77% Success rate* *Dept of The Economy Performance Statistics “ “ For the first time…we have access to real time, easy to digest information that shows how we are performing at all levels. “Excellent management of information which has improved e-register completion by at least 40%” BI driven from 1 master data record 90.1% student Retention rate* *Dept of The Economy Performance Statistics Belfast Met CEO Head Of Faculty It’s no exaggeration to say that socks were knocked off. This is really great work. The reports are well targeted at key performance activity. Curriculum Area Manager

What does consultancy deliver? Strategic solutions to challenges Alignment with business objectives Stakeholder commitment Velocity & pace

Get in Touch Neil McKeown Rachael Bland Head of Consulting neil.mckeown@neueda.com +44 7969 458048 Rachael Bland Head of Analytics rachael.bland@neueda.com +44 7551 123924