Resident and Family Council Orientation To change the pictures on this slide, go to: View Slide Master (Under Master Views) You can change the pictures in the Slide Master. Resident and Family Council Orientation X Care Centre

Introduction To change the pictures on this slide, go to: View Slide Master (Under Master Views) You can change the pictures in the Slide Master.

Overview About us Getting to know one another Expectations and responsibilities How to be an engaged Resident and Family Council member Questions

About Us To change the pictures on this slide, go to: View Slide Master (Under Master Views) You can change the pictures in the Slide Master.

About our Organization Covenant Health is a Catholic health care organization in Alberta with a 150 year history As of November 2015, we have: 12 facilities in 10 communities with continuing care services 1,492 continuing care beds

Mission We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages and caring for the whole person – body, mind and soul. We are guided by 14 Strategic Objectives that outline how we will perform our work.

Vision Inspired by our mission of service, we will be leaders and partners in transforming health care and creating vibrant communities of health and healing. We are guided by 14 Strategic Objectives that outline how we will perform our work.

Values As a Catholic organization, we are committed to serving people of all faiths, cultures and circumstances, according to our values: Compassion Respect Collaboration Social Justice Integrity Stewardship We are guided by 14 Strategic Objectives that outline how we will perform our work.

Focus Living our values Covenant Health provides all Albertans quality healthcare, led by Catholic values: serving with compassion upholding the sanctity of life at all stages serving the whole person, mind, body and spirit Serving those most vulnerable Our unique focus is on: seniors mental health and addictions palliative end-of-life rural care

Our Culture of Care Resident-centred care Meaningful care experiences Home-like environment Resident and Family Council Family involvement: That is active and meaningful On units, council and special programs

About our Care Centre X Care Centre is part of the Covenant Health organization. We have: X continuing care beds X respite beds X hospice beds

Meet our Leadership Mrs. Clause Site Director She is often around the facility and in the Administration Offices Santa Clause Assistant Director He is in often in the workshop Rudolph Reindeer Recreation Manager He can be found in the Administration Offices Hermes Elf Facilities Manager He can be found around the facility and in the Facilities room

Meet our Leadership Frosty Dietary Manager He can be found in the freezer in the Kitchen Bumble Social Work Manager His office is in Administration but he is often around the facility Patsy Penguin Spiritual Services Manager She is often in the chapel or around the facility Blitzen Care Manager He is often found on the units or in his office in Administration

Conflict Resolution Process If you have an issue that needs to be dealt with, please follow this process.

Our Resident and Family Council Why we have a council: (take from Terms of Reference rationale when ready)

Our Resident and Family Council What our council is here for: (take from Terms of Reference purpose when ready)

Getting to Know One Another To change the pictures on this slide, go to: View Slide Master (Under Master Views) You can change the pictures in the Slide Master.

Getting to Know One Another Games We’re going to play a couple of quick games designed to get to know each other a little better We will take a maximum of five minutes per game. Soooo…take these next few minutes to get to know each other and most importantly… …Have Fun!!

Getting to Know You Bingo The goal is to get to know each other by completing a row, column or diagonal with three signatures. Everyone can only sign your sheet once, even if they meet more than one criteria. When you finish a row, column or diagonal, you get a BINGO! See how many BINGOs you can get!

BINGO Card Meet someone who… …Has blue as a favourite colour . …Has taken an exercise class this week …Collects something (coins, cars, toys, etc.) …Listens to the radio …Went to school in the city or town where you were born …Has or had more than two different kinds of pets …Has paid less than $0.60/L for gas (ever) …Is at least half-way finished with their holiday shopping …Loves music

What do we have in common? We will break into groups of three or four. Find three things that everyone in your group has in common. The person with the birthday that falls closest to Christmas Day will present the answers to the group.

Responsibilities and Expectations To change the pictures on this slide, go to: View Slide Master (Under Master Views) You can change the pictures in the Slide Master.

Resident and Family Council Code of Conduct and Confidentiality Agreement Add points when finalized

Meeting Principles Add from Terms of Reference when finalized

How to be an Engaged Council Member To change the pictures on this slide, go to: View Slide Master (Under Master Views) You can change the pictures in the Slide Master.

Tips for Being an Engaged Council Member Tip 1: Share your views Focus on problem solving together. Be respectful about the way you word things. It’s always important to be diplomatic when working with a group. Respect people’s privacy. For example, don’t use names when sharing someone else’s story.

Tips for Being an Engaged Council Member Tip 2: Draw on your communication skills Keep an open mind. Leave room for other points of view that may also be valid. Listen to understand what people are trying to say, even if they may not be able to say it clearly. Share speaking time with everyone who wants to contribute.

Tips for Being an Engaged Council Member Tip 3: Ask questions Ask questions to make sure you understand what someone said. Ask for more details if you need them. Ask for definitions of anything you don’t understand, like medical terms or abbreviations.

Tips for Being an Engaged Council Member Tip 4: Be ready for disagreements Not everyone shares the same point of view. Describe your point of view as your opinion rather than fact or truth for everyone. Ask for more information if someone says change is not possible. What has been tried before? What was the outcome? Why did that happen? Try to be patient if people disagree. Consider taking breaks when discussing contentious issues. Try to make sure no one takes a disagreement personally.

Sharing Your Story Sharing your story can be a powerful way to help others get to know you and your family. You may want to share your story with staff or other residents and family members when you: first come to the facility attend update meetings with staff and administration meet with new staff meet with new residents or families of new residents

Thank You for Being Part of Our Resident and Family Council!

Questions?