Division of Solid Waste Charles Ramer, Manager

City Stats 2004-2007 Doubled Households Current Population 100,000+ Projected 2004-2007 Doubled Households Current Population 100,000+ 11th Largest City in AZ

Solid Waste Division Effort to Privatize in 2006 Focus on Price Focus on Level of Service Constant Pressure to Keep Competitive Surprise $15.00/ mo. Phoenix $25.45/ mo. Peoria $14.56/ mo. Mesa $23.33/ mo. Glendale $14.90/ mo.

Solid Waste Division Strategy to Be Competitive Reorganize Routes Reorganize Staff Renegotiate Landfill/MRF Contract

Solid Waste Division 07-08 Budget $5,400,000 26% Admin. Chargebacks 55% Salaries/Benefits 5% Billing 13% Disposal

Staff Reorganization New

City Stats Volvo Autocar with Bridgeport Rail – 30 cubic yard packers Majority of City: High Density Single Family Volvo Autocar with Bridgeport Rail – 30 cubic yard packers

City Stats 90 gal. Cans – Rehrig Pacific Avg. Weekly Participation (Set Out): Trash: 75% Recycle: 46% 90 gal. Cans – Rehrig Pacific

City Stats Large Area of Unpaved Roads Still Exist

City Stats Unpaved Areas = Longer Route Times

Roll Off Collection Service 2007 International Workstar

Rear Load Bulk Collection 2005 Volvo Autocar 31 cu. yd. Heil Rear Packer

Renegotiate Landfill/MRF Contract Waste Management of Arizona Before After Tip Fee $21.57 $22.58 Future: Only COLA Increases Recycling Revenue 0 $8/ton Annual “Payment” 0 $100,000 Other Benefits 2- Free Disposal Days for Residents Land Lease on Landfill Property

Renegotiate Landfill/MRF Contract Waste Management of Arizona In Exchange for payments: City agreed to send all trash and recyclables for duration of contract to WMA. City agreed to remove objection to 40’ vertical expansion at landfill.

City of Surprise Solid Waste Division Started Smart Route Program Feb 4, 2008

Before Reroute 62 Scattered Routes

City Stats After Reroute 51 “Smart” Routes 4 Zones

Smart Route Program Results Collection Benchmarks Before After Fewer Routes 62 51 Larger Routes 1019 hhs. 1239 hhs. Fewer Trucks/Day 16 13 Fewer Miles/Day* 1070 980 HH’s/Driver 1852 2250 *Note: Change from Glendale MRF to WMA did not result in a mileage savings.

Smart Route Program Results Smart Route Benchmark Productivity: Households/Driver

Smart Route Program Results Customer Service Benchmarks Before Feb. 08 Fewer Missed PU’s 3/mo. 5 Goal: No missed PU’s Collection Times +/-3 hrs. +/-1½ hrs. Goal: Consistent Start/Finish Fewer Call Backs 31/mo. NA Goal: Fewer Late Set Outs

Smart Route Program Results Financial Benchmarks Feb. 08 Proj./Yr. Fewer Drivers Avoided Costs (3@$37/hr.) $19,239 $230,880 Fewer Miles Savings (@4.05/mile) $1,580 $18,954 Savings $20,819 $266,087

Smart Route Program Results Recycling Update Positive Trend Started 8/07 Trash - Decreasing Recycling - Increasing

Smart Route Evaluation Smart Routes met efficiency and saving benchmarks. Smart Routes implementation was seamless and well received. Customer Service will continue to improve. Positioned Division to accommodate future growth with deferred need for staffing and equipment.

Solid Waste Division Strategy to Remain Competitive Fine Tune New Routes Use Driver Routing Review Committee Maximize Efficiencies to handle future growth New Staff Organization Use Work Groups for Best Communication Focus on Recycling Education and Compliance Merit Based Pay – Productivity Goals Landfill/MRF Contract Long Term Capacity and Pricing Guarantee Revenue for Recyclables Additional Benefits