Plan Ahead. Get Ahead. 2010

Compelling Maintenance Value Proposition Technical Support Team Reliable and Consistent Technical Support 24 Hours – Standard Gold ISO Certified Engineers Global Resources Sharing a Single Database Remote Desktop Diagnostics & Resolutions © 2006 PTC 2 © 2006 PTC

Compelling Maintenance Value Proposition Technical Support Team Support Web & Tools Reliable and Consistent Technical Support 24 Hours – Standard Gold ISO Certified Engineers Global Resources Sharing a Single Database Remote Desktop Diagnostics & Resolutions Productivity Web Tools Pro-active email Alerts “Live” & Recorded Product Learning Sessions Business Asset Management Tools TEAM © 2006 PTC 3 © 2006 PTC

Compelling Maintenance Value Proposition Technical Support Team Support Web & Tools Software Technology Reliable and Consistent Technical Support 24 Hours – Standard Gold ISO Certified Engineers Global Resources Sharing a Single Database Remote Desktop Diagnostics & Resolutions Productivity Web Tools Pro-active email Alerts “Live” & Recorded Product Learning Sessions Business Asset Management Tools Investment Protection Quality Product Enhancements Software Package Upgrade Discounts Quality Development Integrated Products TEAM TOOLS © 2006 PTC 4 © 2006 PTC

An integrated Support System Technical Support Team Support Web & Tools Software Technology Reliable and Consistent Technical Support 24 Hours – Standard Gold ISO Certified Engineers Global Resources Sharing a Single Database Remote Desktop Diagnostics & Resolutions Productivity Web Tools Pro-active email Alerts “Live” & Recorded Learning Sessions Business Asset Management Tools Investment Protection Quality Product Enhancements & Features Software Package Upgrade Discounts Quality Development Integrated Products TEAM TOOLS TECHNOLOGY © 2006 PTC 5 © 2006 PTC 5 © 2006 PTC

An integrated Support System © 2006 PTC 6 © 2006 PTC 6 © 2006 PTC

Now, More Than Ever, There is Less Margin for Error! Why Do You Need Maintenance Support: It Helps Reduce Costs Maintenance is All About Cost Reduction, Productivity Increase & Risk Reduction, Now, More Than Ever, There is Less Margin for Error! Resources are scarce, leverage PTC support Lost IT heads / Senior Engineers? > Direct access to PTC technical support backed by R&D Can’t afford down-time? > 24 x 5 offers emergency and planned support before and after normal working hours. Pro-active Alerts for software fixes, technical bulletins & logged call status Delayed upgrade from Intralink 3.4? > Continued access to Call Centers and Knowledgebase Planning an upgrade? > Pro-actively plan with Technical Support, including optional weekend support – a valuable safety net. Need to win competitive bids? > Increase productivity, up-time and innovation by updating to the latest release

The TEAM: “Follow the Sun” Support Centers 24 x5 direct access to 350+ certified Technical Support Engineers Multi-language Live Phone Support Live Desktop Sharing sessions Award Winning Services & Support Rapid response to software issues Swift and efficient Escalation and Resolution Global ISO 9001:2008 Quality Standards In the team section, you'll learn about one of the great strengths of the PTC Maintenance program, our technical support group. We have over 350 technical support engineers staffed around the world. And all of those engineers are 100% dedicated to providing technical support full time. Not only do they help resolve software issues, but, in fact, 94% of the calls they handle for our MCAD products are software usage. We have support offices located worldwide, so we have the ability to provide technical support on a 24 by 7 basis; which means that 24 hours a day at some place in the world our technical support team is online and working. If you receive support directly from one of our reseller partners, keep in mind, they follow the same support structure and guidelines as if they were PTC personnel and they have access to the PTC Technical Support team if they need further assistance. © 2010 PTC

The TOOLS: Comprehensive and Productivity-enhancing 19-Apr-18 TOOLS The TOOLS: Comprehensive and Productivity-enhancing In the Tools section, you'll learn about the comprehensive set of web-based support tools that help you resolve issues or avoid issues altogether. The web-based support tools not only provide access to answers, but you can set-up your own personalized email alerts to let you know when there is a change in a support call status, when a new maintenance release or software version is available or when a software issue has been logged and then resolved as the result of another customer's request. In addition, active maintenance customers have access to a library of recorded tips and techniques sessions that provide detailed descriptions of how best to use certain features or functions so you can get more out of your existing software. In many regions, there is also a schedule of live sessions that provide an opportunity to ask questions of our software experts. © 2010 PTC © Copyright 2000 Parametric Technology Corporation Visit www.ptc.com

The TOOLS: “Live” and Recorded Tech Tips Sessions 19-Apr-18 TOOLS The TOOLS: “Live” and Recorded Tech Tips Sessions In the Tools section, you'll learn about the comprehensive set of web-based support tools that help you resolve issues or avoid issues altogether. The web-based support tools not only provide access to answers, but you can set-up your own personalized email alerts to let you know when there is a change in a support call status, when a new maintenance release or software version is available or when a software issue has been logged and then resolved as the result of another customer's request. In addition, active maintenance customers have access to a library of recorded tips and techniques sessions that provide detailed descriptions of how best to use certain features or functions so you can get more out of your existing software. In many regions, there is also a schedule of live sessions that provide an opportunity to ask questions of our software experts. For New Users to Advanced © 2010 PTC © Copyright 2000 Parametric Technology Corporation Visit www.ptc.com

Plan Ahead: Email Alerts The Maintenance Minute TOOLS Plan Ahead: Email Alerts The Maintenance Minute © 2009 PTC

The TECHNOLOGY: Continuous Improvements Highlights from 2009 130+ Maintenance releases • 20 software releases including: • Pro/ENGINEER Wildfire 5.0, Windchill Product Point, Arbortext Editor 5.4 • CoCreate Modeling 16.5 integration with Productview, Arbortext IsoDraw, Pro/TOOLMAKER, Wildfire 5.0 PTC increased R&D investment while industry reduced investment In the technology section, you'll learn about how maintenance support provides access to the continuous stream of software improvements that help you gain personal productivity and improve overall software performance. Personal productivity gains come from new and enhanced features that save an individual user's time. Overall system performance gains come from the improvements in the underlying software technology that increase the speed at which the application performs. In the end, by adopting each new release, PTC customers save time, and therefore save money. In addition to the planned compatibility between PTC products, active maintenance customers also have access to the latest maintenance releases that provide compatibility with other technology such as operating systems, hardware, non-PTC software applications and internet browsers. PTC also provides updates to security measures in maintenance releases. © 2010 PTC

PTC Global Maintenance Support Packages: Comprehensive & Flexible * The Platinum Enterprise Support Package requires a minimum US $500,000 maintenance investment, net to PTC Extended Support for eligible products Technical Support Account Manager (included for qualified customers) 24 x 7 Phone Support - 1 hour response Premium Support Desk 6 Onsite Support Days (12 for Japan, China) Quarterly Online Technical Workshops 24 x 5 Phone Support – 2 hour response “Live” Remote Desktop Diagnostics Software fixes Automatic notification of new releases 24 x 7 Web support tools “Live” & recorded interactive Tech Tips sessions Discounted software upgrade packages Business Asset Summary Web Tool Online tutorials for web support tool usage Product and support email alerts Discounts from PTC partners via “Gold Loyalty Discount Program” Quick acknowledgement that attendees fall into two program levels Some features discussed will apply to Gold only Technical Support Account Manager Weekend Support • Extended Support (for eligible products) For newly acquired products and PLM On-Demand product support, please refer to their respective Support Policies. 24 x 5 Telephone Support and Optional Support Services may not be available from all Maintenance Support Provider Partners © 2006 PTC

What’s New for FY’09 – Enhanced Platinum Support Platinum Enterprise Support Package * Gold Support Features, Plus… 24 x 7 Telephone Support Premium Support Desk 1 hour response time On Demand Remote Diagnostics Extended Support for Expired Products 6 Onsite Support Days (12 for Japan and China) Technical Support Account Manager (included for accounts >$1 million maint per year) * Available for customers with maintenance investment of $500,000 USD or greater © 2006 PTC

TSAM TSAM Technical Support Account Manager Service (TSAM) Personal Advocate within Technical Support Structured Customer Engagement Model Plan for updates and migrations Issue management and resolution Validated ROI , with quarterly metrics © 2009 PTC

Software Optimization: Weekend Support Option To Avoid Down-time Support during off-peak times so your critical production systems and employee productivity are not disrupted. Hours of support can be tailored to meet specific needs Product installations New version upgrades Migration assistance 2 weeks minimum prior notice required. In addition to the Gold Maintenance Support Package, PTC offers additional services to help our customers with specific needs. For example; Weekend Support Option. Plan your upgrades, data migration or installation support when it’s convenient for you, to reduce business interruption. © 2009 PTC

19-Apr-18 Having the right Team, Tools and Technology, all working together as a carefully coordinated system, will help your organization reach its full potential, reduce downtime and ensure maximum ROI from your PTC software investment – not just today, but next month, next year, and for years to come. ( You may want to close on this slide, next slide is a call for active customers to educate on maintenance support, and last slide(s) are customers quotes). Plan Ahead. Get Ahead. © 2010 PTC © Copyright 2000 Parametric Technology Corporation Visit www.ptc.com