Luton & Bedfordshire System Resilience 29th August 2016 on call pack Luton & Bedfordshire System Resilience

Luton & Bedfordshire: Summary Contact Sheet Organisation On-Call Contact Telephone Number Hospital - L&D 01582 491166 Hospital – Bedford 01234 355122 Ambulance - EEAST Please see page 7 Community Services - CCS 01480 398 500 SEPT Community Services 07816 165313 Virgin Health Care 01582 709067 East London Foundation Trust (ELFT) 01582 657568 GP Out-of-Hours - Care UK Please see page 11 GP Out-of-Hours - Bedoc 07984 557854 GP Out-of-Hours - Mdoc 01767 315137 Urgent GP Clinic at L&D 07703 565278 Luton - Walk In Centre Putnoe Medical Centre/Walk in Please see page 15 For further information see individual organisation information sheet

Luton & Bedfordshire: Summary Contact Sheet Organisation On-Call Contact Telephone Number Luton Borough Council Please see page 16 + 17 Central Bedford Council Please see page 18 + 19 Bedford Borough Council 07717 533 046 Age Concern Luton Please see page 21 NHS 111 SCAS – South Central Ambulance Service 0300 303 8690 Medical Services Patient Transport Please see page 23 List of Pharmacies that are open across Bedfordshire and Luton Page 24 - 27 List of Emergency Dental Services open across Bedfordshire and Luton Page 28 For further information see individual organisation information sheet

Other useful contact details Luton CCG and Bedfordshire CCG Senior Manager on call: 01603 481270 East & North Hertfordshire CCG 07909 913 275 Hertfordshire Valley CCG 07881 940 243 Milton Keynes CCG Urgent Care Service 07786 267023 Northamptonshire 07623 508845 Cambridge & Peterborough CCG Director on-call is 01480398500 NHS England Central Midlands (South) Senior Manager – 07623929252 Director - 07623929239

29th August - Bank Holiday – on call Organisation: L&D Director Senior manager (via switchboard) Number Friday 26 August 2016 Via On Call General Manager Philippa Graves 01582 491166 Saturday 27 August 2016 Louise Young Sunday 28 August 2016 Rebecca Pheby Monday 29 August 2016 Jenny Cadman

29th August - Bank Holiday – on call Organisation: Bedford Hospital Director Senior manager (via switchboard) Number Friday 26 August 2016 Tracey Brigstock Linda McGranahan 01234 355122 Saturday 27 August 2016 Gill Shinkwin Sunday 28 August 2016 Orlaith Hedges Monday 29 August 2016 Nina Fraser Cathy Pullen *There are three SMOC telephone numbers, the main use one is above but other available numbers are: 07770544998/ 07771500826

29th August - Bank Holiday – on call Organisation: EEAST East of England Ambulance Service Director Senior manager (as applicable) Senior Manager Contact Number Friday 26 August 2016 Jon Moore Steve Davey 07795 626890 Saturday 27 August 2016 Sunday 28 August 2016 Monday 29 August 2016 Dave Fountain Clive Goodson 07872 465096

29th August - Bank Holiday – on call Organisation: SEPT Community Services Director Senior manager Number Friday 26 August 2016 Helen Smart Julia Mead 07816 165313 Saturday 27 August 2016 Julia Mead Sunday 28 August 2016 Monday 29 August 2016 Pam Sabine Helen Glyn-Davies

Major Incident notification 29th August - Bank Holiday – on call Organisation: Virgin Major Incident notification Operational Issues Friday 26 August 2016 01582 709067 Saturday 27 August 2016 Anne Adams 07989 474787 Sunday 28 August 2016 Monday 29 August 2016

01582 657568 – Jacqueline Jean-Palmer 29th August - Bank Holiday – on call Organisation: ELFT Director On call Senior manager Friday 26 August 2016 07971 961172 01582 657568 – Dermott Flynn Saturday 27 August 2016 Sunday 28 August 2016 Monday 29 August 2016 01582 657568 – Jacqueline Jean-Palmer

29th August - Bank Holiday – on call Organisation: Care UK (GP OOH) Director Senior manager (via switchboard) Number Friday 26 August 2016 0333 321 8833 Gemma Jones 07976 206051 Saturday 27 August 2016 Sunday 28 August 2016 Monday 29 August 2016 Sara Pridham 07711 950 464

29th August - Bank Holiday – on call Organisation: Bedoc (GP OOH) Director Senior Manager on call Number Friday 26 August 2016 Debbie Martin 07984557854 Saturday 27 August 2016 Sunday 28 August 2016 Monday 29 August 2016 Melanie Harvey

29th August - Bank Holiday – on call Organisation: Mdoc (GP OOH) Doctor Senior manager (via switchboard) Number Friday 26 August 2016 Dr Bashir Senior manager via switchboard 01767 315137 Saturday 27 August 2016 Dr Sekaran Sunday 28 August 2016 Monday 29 August 2016 Dr Patel

29th August - Bank Holiday – on call Organisation: Urgent GP Clinic / Walk In Centre Director Senior manager Number Friday 26 August 2016 Laween Al-Atroshi Zoe Palmer 07703565278 Saturday 27 August 2016 Abdul Ebrahim Stacey Moss Sunday 28 August 2016 Monday 29 August 2016

29th August - Bank Holiday – on call Organisation: Putnoe Medical Centre/ Walk In Director Senior manager On call Number Friday 26 August 2016 Via Senior Manager Sam Paul 01234 319990 Saturday 27 August 2016 On Call GP Partner 01234 221980 Sunday 28 August 2016 Monday 29 August 2016

Senior Manager Contact Number 29th August - Bank Holiday – on call Organisation: LBC Director Senior Manager Senior Manager Contact Number Friday 26 August 2016 Via Senior Manager Rebecca White 07825 681226 Saturday 27 August 2016 Sunday 28 August 2016 Monday 29 August 2016

29th August - Bank Holiday – on call Organisation: LBC Hospital Team 7 Day working in place Social Worker Contact Number Friday 26 August 2016 All staff Normal Working Day Saturday 27 August 2016 Colm Fay 07702444195 01582 497179 Sunday 28 August 2016 Monday 29 August 2016 Nasreen Khan 07951143530 01582 497149 These are for the Hospital based workers.

29th August - Bank Holiday – on call Organisation: CBC Director Senior Manager Contact Number Friday 26 August 2016 Julie Ogley Anthony Prior 0300 300 6411 / 07393 782730 Saturday 27 August 2016 07393 782730 Sunday 28 August 2016 Pauline Sanderson 07939 203333 Monday 29 August 2016 Jane Moakes 07794 630425

29th August - Bank Holiday – on call Organisation: CBC Hospital Team Luton & Dunstable Hospital 7 Day working in place Duty Desk Contact Number Friday 26 August 2016 N/A L&D CBC Hospital Social Work Team 0300 300 6411 / 07964 117549 Saturday 27 August 2016 Yes 07964 117549 Sunday 28 August 2016 Monday 29 August 2016

29th August - Bank Holiday – on call Organisation: Bedford Borough Council Director Manager Contact Number Friday 26 August 2016 Via Senior Manager Jodi Simpson 07717533046 Saturday 27 August 2016 Sunday 28 August 2016 Monday 29 August 2016

29th August - Bank Holiday – on call Organisation: Age Concern Luton Director Senior manager (as applicable) Number Friday 26 August 2016 Via Senior Manager 9am to 9pm Debra Harris (Supervisor) 07557 483 746   Saturday 27 August 2016 10 am to 3 pm Anna Northwood (Hospital Discharge Worker)   07557 483 745 Sunday 28 August 2016 Monday 29 August 2016 Phyllis Charles (Hospital Discharge Worker)   Please note: Meet & Greet Service will be operational : 10.00 – 15.00 Emergency handyman available on the Bank Holidays 

29th August - Bank Holiday – on call Organisation: NHS 111 SCAS (South Central Ambulance Service) Director via Senior Manager on call Senior manager 111 On Call(as applicable) Number Friday 26 August 2016 Via 111 on Call Mark Rowell 0300 303 8690 Saturday 27 August 2016 Sunday 28 August 2016 Monday 29 August 2016 Tim Churchill

Senior Clinical Advisor or Operations Manager 29th August - Bank Holiday – on call Organisation: Medical Services Patient Transport Director Senior Clinical Advisor or Operations Manager Senior Dispatcher Contact Number Friday 26 August 2016 Usual working day Saturday 27 August 2016 Via Senior Dispatcher 020 7510 4210 and press option 1 Sunday 28 August 2016 Monday 29 August 2016

Emergency Dental Practices – Open over this Bank Holiday period Saturday Sunday Monday 27/08/16 28/08/16 29/08/16 Luton House Dental Practice, 61a GEORGE STREET, LUTON LU1 2AL Tel: 01582 485426 08:00 - 20:00 Leighton Buzzard Dental Clinic 8a North Street, Leighton Buzzard Bedfordshire LU7 1EN Tel: 01525 850058 09:30 - 11:00 Bedford House Dental Practice 90 High Street Bedford MK40 1NN Tel: 01234 351413 Bedford Health Village 3 Kimbolton Road MK40 2NT 01234 310210