Communication https://www.netflix.com/watch/80036801?trackId=14170286&tctx=5%2C0%2Ca370dc2f-223a-44d4-bce5-3b410218477c-173027139 – Brain games: Season 4 episode 3: Language

Paper Folding Take out a blank sheet of paper, close your eyes, and follow the instructions.

The Communication Equation What you hear Tone of voice Vocal clarity Verbal expressiveness 40% of the message What you see or feel Facial expression Dress and grooming Posture 50% of the message Eye contact Touch Gesture WORDS … 10% of the message! Discuss how this came across in the introductions when people talked about their LOVE items and their HATE items. How did they sound? How did they look? How much weight did the actual words carry compared with their vocal expression and faces?

Process of Interpersonal Communication Semantic problems Absence of feedback Improper channels Physical distractions Status effects Cultural differences Noise Receiver Sender Interfering Elements Decodes Perceived meaning Encodes Intending meaning Message/Channel Feedback/Channel

Barriers to Effective Communication Language Noise Time Distractions Other people Put downs Too many questions Distance Discomfort with the topic Disability Lack of interest Show the title of this slide and ask people to see if they can suggest some of the barriers-Then reveal the diagram when there has been 2 to 3 mins of ideas from the group

Effective Communication Skills Eye contact & visible mouth Body language Silence Checking for understanding Smiling face Summarising what has been said Encouragement to continue Some questions Encourage participants to think about a situation where they must communicate with someone who is hard of hearing; anxious; has been put down in the past; doesn’t know who you are – what are some of the things you can do to help communication?

Listen Carefully Carl wins race after race, he is the fastest runner, yet he gets no trophy, why? Carl is the horse A cat jumped out the window of a 30 storey apartment building and lived. How?  He jumped out of the ground floor window It occurs once in a minute and once in an hour, but never in a second. What is it? The letter U A girl who was just learning to drive went down a one-way street in the wrong direction, but didn’t break the law. How come?  She was walking.

Listen Carefully You are hiking with a friend in the deep woods of northern Canada. A cold front quickly approaches and you find cover behind a sheltered boulder. A fire will be necessary if you are to survive the storm. In your pack you have only one match, a candle, a tightly wound ball of birch bark and a roll of toilet paper. Which would you light first?   The Match A profoundly deaf person decides that he wants to build some shelves, so he heads down to the hardware store to buy a saw. How does he let the assistant know that he wants to buy a saw? He says, “Hello shop assistant, I’d like to buy a saw please.

Forms of Organizational Communication Vertical Communication (Upward) Upward Communication – consists of messages from subordinates to superiors

Forms of Organizational Communication Vertical Communication (Downward) Downward Communication – occurs when information flows from superiors to subordinates

Forms of Organizational Communication Horizontal Communication employees at the same level of the org.; facilitates co-ordination and helps in problem solving Electronic Communications Includes e-mail, texting, teleconferences, cell phones, and telecommunicating

Interpersonal Communication:Oral Form Advantages Promotes feedback and interchange Is easy to use Disadvantages May suffer from inaccuracies Leaves no permanent record Seldom time for thoughtful response

Interpersonal Communication Written Form Advantages Tends to be more accurate Provides a record of the communication Disadvantages Inhibits feedback and interchange Is more difficult and time consuming

Richness of Communication Channel Low Richness Impersonal One-way Fast High Richness Personal Two-way Slow Postings, E-bulletins texting, letters E-mail, Voice-mail Telephone, E-meetings Face-to-face meetings

Informal Communication in Organizations Nonverbal Communication communication that does not use words Images Settings Body Language

Perception The process through which people receive and interpret information from the environment. People can perceive the same things or situations differently. People behave on the basis of their perceptions.

Active Listening Pair up with someone and then come get a topic from Mr. Stevens You have 1 minute to share as much detail about your topic with your partner.

More and Less Effective Listening Skills More Effective Listening Active, Focused Pays attention Asks questions Keeps open mind Assimilates information Less Effective Listening Passive, laid back Easily distracted Asks no questions Has preconceptions Disregards information