IT Introduction Welcome to Business 514
Technology is “technology” only for people who are born before it was invented. – Alan Kay
Managers translate strategy into day to day business processes in an environment that is becoming increasingly complex and interdependent
Pressures Market Technological Global Economy and Strong Competition Changing Nature of the Workforce Powerful Customers Technological Technological innovation and obsolescence Information Overload
Pressures (cont.) Societal Ethical Issues Social Responsibility Government Regulations Government Deregulations Shrinking budgets and subsidies Ethical Issues
The only constant is change……
Change People IT - Computer is expanding from a tool for information management to a tool for communication – Innovation and creativity
Old business processes, management practices, organizational structures and ways of working have become inappropriate for the new volatile, global, competitive business environment.
e-Everything Age
The Age of Networked Intelligence Not just networking of technology but it is about the networking of humans through technology
Digital Economy Individuals and enterprises create wealth by applying knowledge, networked human intelligence, and effort to manufacturing, agriculture, and services
Knowledge Economy Based on the application of human know how Life long learner “SMART” products Economy added value will be created by brain not brawn Mass Customized rather than mass-produced (Boutique Bakers/Garden scents)
The 3 C’s Jobs of the future will be in the content sector computing communications content Interactive Multimedia The 3 C’s
The 3 C’s explained: Communications - interactive TV, home shopping, video dial tone, and video conferencing Computing - business applications, and education software Content - entertainment, games and video on demand, and electronic delivery
Key Issues Transition to network computing Move from Legacy systems to client/server How much infrastructure? Centralization vs decentralization – finding the balance Role of end user
Keys of Success Rethink Missions - new strategies, new structures. Innovation - The collection, dissemination and analysis of customer information has become an essential prerequisite of a modern retailing operation. Technology is no longer just an aid - its the heart of the strategy. Agility / Flexibility. Organizational Learning - New networks are opening the bandwidth of human communication.
Why Organizations need Information Systems Meeting Global Challenges Capturing opportunities in the Market Place Supporting Corporate Strategy Linking Departments Whose Functions are different Enhancing Worker Productivity Increasing Quality of Goods and Services
Control Systems
Information Age Transform the corporation enabled by information technology The goal should not just be cost control but the dramatic and profound transformation of customer service, responsiveness, and innovation
Management Control Systems Primary Tools of result control Measures Criteria Processes
Review of Systems Are we measuring the right things Are the right people receiving the information Are measure compatible with management philosophy Is the system being used as intended