Forging Ahead: Language Access Services On Demand 4/13/2018 1:48 PM Forging Ahead: Language Access Services On Demand CLAC Annual Conference New Orleans May 2016 Delia Calderón, Supervising Court Interpreter Carol Govan, Court Operations Manager Raúl A. Pilling-Riefkohl, Administrator Los Angeles Superior Court © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Objectives for Today’s Session 4/13/2018 1:48 PM Objectives for Today’s Session Understand the need and challenges for providing language access services on demand in state courts Gain programmatic, organizational, and technological solutions to advance effective language access services on demand in state courts © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The ChallengeS Los Angeles Superior Court is the largest unified trial court in the United States 600 courtrooms 550 bench officers 4,500 full-time employees 38 Court locations 88 cities 118 law enforcement agencies countywide 220+ distinct languages and dialects Provide language access services in a consistent and sustainable manner

Strategic Plan for Language Access in the California Courts 4/13/2018 1:48 PM Strategic Plan for Language Access in the California Courts Goal #1: Improve early identification of and data collection on language needs Goal #3: Provide language access services at all points of contact outside judicial proceedings © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Solution #1: Web Portals for Interpreter Requests Unlawful Detainer (eviction) matters Small Claims matters www.lacourt.org

Sample Web Portal Report

Solution #2: Audio Remote Interpreting at the Public Counters ARI for other than Spanish languages MSA with language vendor Dual handset VoIP phones Resource materials and procedures for staff Access code for each courthouse Initial cost Data Installation: $16,812.00 Telephone equipment: $20,095.00 Total: $36,907.00 Ongoing cost $900/month average

ARI at the public counter

Solution #3: Online Assistance for Traffic - Avatar Web assistance for Traffic Uses text-to-speech technology Links to Traffic case management system Available in English, Spanish, Mandarin, Armenian, Korean and Vietnamese www.lacourt.org

What Is the Future of Language Access Services On Demand? Real-time integration with: Case management system Interpreter scheduling system County or state-wide interpreter data collection system Video Remote Interpreting On Demand Optimum technology Credentialed court interpreters

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