Updates on Anti-SPAM and Soft Phones Tim Smith ACCU 6th September 2016

Transition to Soft Phones Driver: going digital Replace proprietary PABX by in-house VOIP based on OSS products Timescale Agreed by Extended Directorate in December 2015 Remove analogue phones by LS2, May 2018 DialTone Project launched Preferred means of voice communication Mobile, Mobile App, SoftPhone, Handset IP Telephony Survey: http://cern.ch/tel-survey (351 responses) Working environment, expectations and suggestions Validate use cases covered CERN Collaboration Environment Board (reps from Depts, Expts) Service Provisioning: Skype4Business (aka Lync) or OSS SIP Compatible handsets S4B or SIP: Polycomm VVX 201/411

Exchange Online Protection Anti-SPAM at CERN Summer 2015 Production anti-spam system to reach end of life/support Option evaluated against cost/effectiveness factors Decision to use cloud service agreed by Extended Directorate November 2015 Migrated anti-spam to a cloud service from Microsoft: EOP Exchange Online Protection Amount of spam reported by people to spam-report@cern.ch decreased significantly (~50%) CERN Internet Exchange Online Protection CERN e-mail system toto@gmail.com first.last@cern.ch aaa.bbb@cern.ch

EOP Data Location Operate under the EU Model Clause scheme CERN chose region Europe Data centres: Ireland, Netherlands Operate under the EU Model Clause scheme Validated by data protection authorities in France, Germany (Bavaria), Denmark, Ireland, Luxembourg, Malta, and Spain Switzerland: recognised by the Federal Data Protection and Information Commissioner (FDPIC) US Federal Appeals Court Tested (Jun 2016) Microsoft refused to comply with search warrant Amicus briefs by 28 technology/media companies, 23 trade associations/advocacy groups, 35 leading computer scientists and the government of Ireland Don't have to hand over customer data stored on computers outside US Privacy rights are protected by the laws of their own countries

Conference Room Booking Over the past years, there was an increasing trend that conference rooms have been booked very much in advance but then were never used, without cancelation of the booking Hence, stricter booking rules have been gradually introduced by the departments which makes it more and more difficult for Users, but also for Staff, to find empty rooms at convenient places Keys are often at Secretariats at remote places, which are usually closed over lunchtime, such that quite some effort has to be spent, even for short meetings Some of the rooms are equipped with e-locks, not requiring a physical key, but just the CERN access card More rooms with e-locks would be needed However, the main problem of not cancelling unused bookings remains and is extremely difficult to correct People receive already booking reminders a few days before ACCU Delegates should also remind their community of cancelling any bookings that are not needed anymore. The system shall not be abused A more general presentation on the booking of conference rooms will be given at one of the next ACCU meetings.