Boston Medical Center Webinar Lisa Kelly-Croswell, Senior Vice President and Chief Human Resources Officer

Today’s Presenters Becky Adams, Strategic Healthcare Industry Advisor 18 years of healthcare enterprise software experience Leading Workday’s Healthcare market development strategy and initiatives Lisa Kelly-Croswell, Senior Vice President and Chief Human Resources Officer Joined Boston Medical Center in 2013 Responsible for leading all Human Resources functions More than 25 years of experience in a wide range of global HR leadership roles Executive sponsor for the HCM project Put intro on one slide- SD to do Workday Confidential

Boston Medical Center A private, not-for-profit, 547 licensed bed, academic medical center, located in Boston's historic South End – opened in 1864 The largest and busiest provider of trauma and emergency services in New England General Statistics: $3.8B Health System including a managed care plan Outpatient Activity 1,100,00 Inpatient Volume 25,000 Physicians and Licensed Practioners 750 Residents and Fellows 700 Hospital Employees 5,800+ Labor contracts 8 Minor edits- Lisa will make. I.e.: owning an insurance plan, 8 labor contracts, etc. tailor to audience- Lisa to add, hospital was opened in 1864, can tie into complexity story Workday Confidential

Challenges Before Workday Poor Workforce Visibility Heavy Reliance on Paper Manual and Inaccurate Reporting Compliance Risk Mitigation Comfort Zone and Disbelief Still on paper time sheets. What was an overall strategic approach, or what were the challenges driving the strategy behind the Workday implementation in the related areas? Workday Confidential

Key Message “Migrating to the cloud and Workday allowed us to rebalance our time and reframe the question from what’s the best technology to achieve our organizational priorities, to how will our key organizational priorities be achieved leveraging the best technology. “ Still on paper time sheets. What was an overall strategic approach, or what were the challenges driving the strategy behind the Workday implementation in the related areas? Workday Confidential

Goal and Organizational Priorities Ensure laser focus on our patients, core purpose and transformation agenda. Organizational priorities: Operational Efficiency Compliance Growth Healthcare Reform Financial Stability Culture Lisa to think through section and add minor edits Minimal IT Support: In the midst of an $80M implementation of the Epic electronic medical records system (EMR), and needed a solution requiring minimal IT support Cost & ROI: Since BMC is Boston’s “safety net” hospital (i.e. BMC is given the majority of Medicare and Medicaid cases that will not be taken by top hospitals), cost and ROI were a major concern Workday Confidential

Why Workday Ensure laser focus on our patients, core purpose and transformation agenda. Organizational priorities: Workday Capabilities: Operational Efficiency Integrated fundamentals, cloud technology Compliance Accurate, auditable Growth Configurable, consistent upgrades Healthcare Reform Speed, leverage Financial Stability Reporting, transparency Culture Self service, intuitive, accessible Workday Confidential

Deployment Overview - Products Product Solution Workday HCM Core Employee System of Record Recruiting Compensation Performance Appraisals Absence Management Onboarding Employee & Manager Self Service Benefits Administration Workday Delivered Reports Workday Payroll Kronos Time and Attendance Kronos Scheduling SAP 2001 Taleo Kenexa Ansos Word Documents Excel Spreadsheets Paper Home Grown Information Portal Overall systems that were replaced? SAP 2001, with basically no upgrades, ie: system consolidated. SD check for SAP listing through PPT. Timing Phase 1 went live September 21st, 2015 for 7900 employees Phase 2 for U.S. Payroll and Effort Certification went live December 2015 Phase 3 for Time Tracking, Benefits and Compensation July 2017 Workday Confidential

Deployment Overview - Timing Vendor 2015 2016 Month 1 2 3 4 5 6 7 8 9 10 11 12 Workday HCM Workday Payroll Kronos Time and Attendance Kronos Scheduling Phase Plan & Architect Configure & Prototype Test Overall systems that were replaced? SAP 2001, with basically no upgrades, ie: system consolidated. SD check for SAP listing through PPT. Timing Phase 1 went live September 21st, 2015 for 7900 employees Phase 2 for U.S. Payroll and Effort Certification went live December 2015 Phase 3 for Time Tracking, Benefits and Compensation July 2017 Workday Confidential 9

Lessons Learned A great time to re-imagine business processes Don’t let the perfect be the enemy of the good Deploy optimal number of modules simultaneously – no more, no less Leverage what’s in the box Optimize control of input data – “gigo” Understand existing operating system This not your mother’s HRIS system! Lisa to add and make edits Workday Confidential

Q&A Workday Confidential