Understanding the New PTC System Monitor (PSM/Dynatrace) Application’s Capabilities and Advanced Usage Stephen Vaillancourt PTC Technical Support –Technical Leaders Group June 5, 2012

Better Understanding the Product Solution Monitor (PSM) Agenda Better Understanding the Product Solution Monitor (PSM) Who am I? Why install and use the PSM? What does PSM monitor for, why and how? How to use the PSM to a diagnose problem? Sending PSM data to Technical Support

Why Install the PTC System Monitor? Administrator Benefits Reporting Diagnostics Dashboard Administrator Problem Statement PSM Capabilities Administrator Benefits Lack of visibility to end-user problems Report on SLAs per business transaction Reduces customer effort Improves MTTR Transparency for Admin   Troubleshooting is time consuming Continuous 24x7 system monitoring through Sensors No visibility into server health status Alert and Drill-down Dashboard capabilities PTC Benefits Reporting Diagnostics Dashboard TS Problem Statement PSM Capabilities TS Benefits Troubleshooting techniques are complex PurePath technology Improves TSE efficiency Streamlines communication with R&D Fewer Long Running Cases   Lack of Production Ready Diagnostic Tools Built-in diagnostic tools operate in real-time and on historical data. Communicating data to PTC is time-consuming and iterative. Session data is easily exported for remote diagnostic analysis. © 2011 PTC

PTC System Monitor Capabilities Reporting Notifications Diagnostics Dashboards Runtime engineers / PDM = examples where this would be helpful – reports / performance ACL / no verbosities anymore Visibility prior to things getting out of control @customer site Disconnected from R&D – Quality of data will help in backline assistance (TS & R&D) SPRs, reduces long running complex cases…. © 2011 PTC

PSM System & People Requirements Operating System: x64 Linux, Windows, Solaris, AIX CPU Requirement: 2 - 4 cores Memory Requirement: 8 - 16GB 20+ GB disk space storage Administrator Training

Frequently Asked Questions When can I get the PTC System Monitor? It is available now through the PTC Software Download catalog Is there any cost to PSM? It’s FREE! What PTC applications does PSM support? Windchill 9.1 and 10.0 server components. What is the story, why has PTC made the investment? To reduce effort for administrators

Method Server Performance, Stability and Failure Modes What there is to fear in Windchill …. Catastrophic All Method Servers Affected/Cluster Wide More common causes: Oracle not responding Cache ‘storms’ Infrastructure failure Dire Method Servers not responding multiple times a day Common causes: Resource intensive operations Configuration problems Bugs Important Occasional Method Server stability problems Some operations not completing quickly enough Errors

How do These Problems Manifest Themselves? Symptoms indicating a potential problem/What is Monitored for in Dashboard Memory & Garbage Collection Problems Increasing or high memory use is often precedes an outage or problem High Concurrent Active Contexts ‘Context’s’ are Windchill threads, problems start when their count exceeds MaxDBConnections High correlation with sudden large increase in end user response times Long Running Operations #1 Cause of stability problems and performance problems 3-3-10 Rule 3 transactions each taking more than 3 minutes within a 10 minute window Queue Processing Behavior Volume of entries in a queue or length of time one entry is processing Agents Connected Unconnected monitoring agents indicate a component is down

Using the PSM

The Main Monitoring Dashboard Many metrics (through incidents) consolidated into system health indicators How many transactions were long running Transaction Volume Cumulative Time Spent executing transactions

How to adjust a main dashboard monitoring default Button Indictors Turning Red Frequently b/c of memory utilization incidents Edit System Profile Modify Measure Change Threshold ‘Incidents’ Dashboard

Problem Diagnosis and Identification

Identifying Slow Transactions Where to start looking? User Session Business Transactions Database View PurePaths

A Windchill Performance Problem Example Identify one PurePath to investigate Root Cause identification in under two minutes

Errors and Exception Identification Stop looking at log files ….

Sending PSM Data to Technical Support Right Mouse Click from many places #Export User Session (preferable) Incident PurePath Whole Session

Bonus Slide: Additional PSM add-ons available at a cost Visit the Compuware/dynaTrace Booth in the Exhibit Hall 3rd Party Products Extension Monitor Non-Windchill Systems dynaTrace Test Center Edition Faster new software deployment User Experience Monitoring See the actual end user Performance

The End Thank you Checkout my blog: http://communities.ptc.com/blogs/WindchillPerf