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Quality Management System ISO 9001: 2008 Quality Management System

WHAT IS ISO ISO’s means "International Organization for Standardization“ Central Secretariat in Geneva, Switzerland International federation of over more than 176 countries Non-governmental organization founded in 1947 on the basis of one member per country “ISO”, derived from the Greek word isos, meaning ‘equal” Published more than 17500 International Standards

ISO 9001 is the internationally recognized standard for the quality management of businesses It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to virtually any product or service, made by any process anywhere in the world. It applies to the processes that create and control the products and services an organization supplies. It certifies that formalized business processes are being applied. It is a quality system It is a standard in which to conduct business It is a set of rules which should be followed in order to meet the needs

Registration to ISO 9001 by an accredited certification body shows committed to - quality, - customers and - a willingness to work towards improving efficiency. Demonstrates the existence of an effective quality management system Satisfies the rigour of an independent, external audit. An ISO 9001 certificate enhances company image in the eyes of customers, employees and shareholders alike. It also gives a competitive edge to an organization's marketing.

“Says what it does and does what it says” The records must show that the company “Says what it does and does what it says”

Continual Improvement Factual Approach To Decision Making Definition : "A quality management principle is a comprehensive and fundamental rule / belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders". These Eight dynamic Quality Management System Principles are: Customer Focus Leadership Involvement Of People Process Approach System Approach Continual Improvement Factual Approach To Decision Making Mutually Beneficial Supplier Relationships

How many types of customers? How you communicate with your customers? Meaning : "Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.” Customer is a only Profit If you don't care of your customers somebody else will Without customers businesses do not survive Which Qualities Required for Customer Focus ? Who is your customers? How many types of customers? How you communicate with your customers? What your customers want/requirements? How much you concentrate on customer focus activities? A Unit of Shahi Group

Meaning : “Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives." Taking initiative and being accountable Leader says "Let's Go“ Leadership is essential for any business to meet customer requirement, and to continuously improve as a business Which Qualities Required for Leadership ? Are people motivated through your leadership? Does your leadership quality set goals and targets for the organization? How you inspired, encourage and recognize people’s contribution? What actions you take to avoid miscommunication?

How people are involved in the organization? Meaning : People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit". "WE CAN" Team work build great business People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit. Which Qualities Required for Involvement of people? How people are involved in the organization? Are people accountable for their own performance? How? Are people participate in and contribute to continual improvement? How? What you do for increasing the opportunity for innovation and creativity?

Input Process Output Meaning : "A desired result is achieved more efficiently when related resources and activities are managed as a process." Its a management strategy Defines the efficiency and effectiveness of any business operation If there is no process approach in your organization, how would you manage the activities and related resources? Input Process Output

Synergy of interrelated process of organisation Meaning : “Identifying, understanding and managing a system of interrelated processes for a given objective improves the organisation's effectiveness and efficiency." Synergy of interrelated process of organisation Identifying, understanding and managing interrelated processes Regarded as a "system"

Meaning : “Continual improvement should be a permanent objective of the organization." Developing and maintaining systems An ongoing need to improve the effectiveness of a management system Continuous improvement through the establishment of goals and targets

Some of the requirements in ISO 9001:2008 include A set of procedures that cover all key processes in the business Monitoring processes to ensure they are effective; Keeping adequate records; Checking output for defects, with appropriate and corrective action where necessary; Regularly reviewing individual processes and the quality system itself for effectiveness; and Facilitating continual improvement

WHAT STANDARDS DO STANDARDS COVERS Costs and benefits Development, manufacturing and supply of products and services more efficient, safer and cleaner Provide governments with a technical base for health, safety and environmental legislation, and conformity assessment STANDARDS COVERS Risks Costs and benefits Management responsibility Quality system principles Other building blocks

“Say what is to be done Do the work Prove that it has been done”

Quality Management System Clause No.4 ISO 9001:2008, the requirement standard, includes the following main sections which deals with clauses of ISO i.e. Quality Management System Clause No.4 Management Responsibility Clause No.5 Resource Management Clause No.6 Product Realization Clause No.7 Measurement, Analysis Clause No.8 And Improvement

“WHY ISO?” It controls quality Saves money Customers expect it Competitors use it

BENEFITS OF ISO For Employees For the Organization They get a better understanding of their work. There is a reduced stress level because of an efficient management system. New staff learns their job quickly because it's written down Increased morale of the workforce through registration to ISO 9000 BENEFITS OF ISO For the Organization Products are consistent quality with fewer rejects Production is more efficient with less reworks Export marketing is easier Increased market share Customer confidence is enhanced as they expect products of consistent quality

Financial benefits Profits are enhanced because of low rejections More work is done in less time thus increasing production rate Cost of quality comes down as a whole

“ Our main objective is to provide consistent and reliable quality in consultancy services to all our clients” we care with quality

Our Satisfied Clients Aavanira Biotech Pvt.Ltd. Pune Indian Railways Institute of Civil Engineering, Pune Shreepad Enterprises, Pune Homeland Hospitality Services, Pune DNS Water Testing Lab. Pune Graphic Enterprises, Pune Keval Engineering Works, Pune Aditya Manufactures, Pune Ratna Industrial Equipments Pvt. Ltd, Pune Red-Ochre India Pro. Led, Pune Vidyut Vitran Nigam Ltd. Pune Railway Staff College , Vadodara State Bank Of Training Center, Lucknow State Bank Of Training Center , Vododara ……….. And Many More………….

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