Patient Smear Satisfaction Survey Results Rekha Singh Eastside Family Health

Our Staff Dr kulvant Singh GP Rekha Singh – Facilitator and Smear Taker Venet Gonsalves – Smear Taker Shusi Robertson – Practice Nurse ( Smear Invitation Expert) Dr Ranjini Ram – Locum Smear taker Dr Maryanne Ting – House Officer (Educator) Dr Ahmed Kareem – Registrar (Educator ) Anita Miranda – medical student (survey data collation expert) Kumari Sanita Receptionist (Survey collection expert)

Our success stories DR RANJINI RAM TALKS ABOUT OVERCOMING HER FEAR OF HAVING A CERVICAL SMEAR BEHIND EVERY PROCEDURE THERE IS A PERSON

Language Barrier Is No Barrier Venet Gonsalves shares her experience with providing smear for women who can’t speak the language we already converse in.

Language Barrier Is No Barrier

Reasons for Carrying out Survey We were getting better with our cervical smear intake with the SIPS Rates improved from 70% to >90% Survey carried out to ascertain any areas for improvement and to identify strengths.

Results Great Good OK Fair Poor Did Not Answer   Great Good OK Fair Poor Did Not Answer  How did you feel when the nurse asked you to have your smear? 47% 37.5% 16% How were your cultural needs met? 50% 12.5% How did you feel when you were invited to come for your smear? 31% 53% How comfortable did you feel with the procedure? 44% 41% When you were waiting to have your smear, how did you feel? 59% 25% How did the person doing your smear make you feel? 66% 9% After you had your smear how did you feel? 28% 3% How did you feel while you were waiting for your smear results? 22% When you were given your smear results how did you feel?

Questions regarding staff 100% of patients said they felt that staff Listened to them Gave them enough time Treated them in a helpful and friendly way Made sure that the patient understood what was happening 97% thought that they were given good advice and treatment ( 1 person did not answer)

Comments: All comments were positive with no patients giving any way in which the smear service could improve. Patient’s overall felt they were dealt with in a respectful and professional manner with the smear being carried out satisfactorily.

Patient Demographics The sample size for this survey was 32 patients. 100% were female ( as this was a smear survey). The ethnic variety of this sample population was as follows: Indian: 47% Fiji Indian: 16% NZ European:12.5% Tongan: 3% NZ Maori:6% Asian: 12%

Ethnicity data for practice

Plans for future Improvement Sending smear invites in different languages We believe that this could be improved by taking more time to explain to patients that cervical smear is a routine procedure and has a reasonably low chance of changes being found so that they are not so nervous before smears We also want to ensure that we make an effort to respect a patient’s decision to decline to have their smear taken. Continue to educate women to have their smears

Plans for future continued Have better random selection for future surveys Present survey consisted of random women who has come for appointments in the clinic and face to face data collection may have created a result bias

CELEBRATE YOUR SUCCESS Happy Team means happy clients

THE END

Everyone sing this on top of your voice COME ON LADIES HAVE NO FEAR COME TO EASTSIDE DOCTORS TO HAVE YOUR SMEAR WE ARE FUN WE MEAN NO HARM YOU WILL FEEL GREAT ONCE IT IS DONE YOUR WHANAU LOVES YOU SO DO WE YOU OWE IT TO YOURSELVES CAN’T YOU SEE HEALTH IS WEALTH SO WHY WASTE YOU TIME WHEN YOUR HEALTH COULD BE SUBLIME