Lewis Shand Smith Chief Ombudsman and Chief Executive

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Presentation transcript:

Lewis Shand Smith Chief Ombudsman and Chief Executive

The private sector ombudsman Variety of models Different Funding Governance Same values Same principles Similar processes

3 pillars providing consumer protection Regulator Ombudsman Civil courts

New legislation, new practices DG Sanco ADR and ODR Enterprise and Regulatory Reform Act Trading Standards Institute and Consumer Codes MOJ

DG Sanco Requirement on member states Quality and out-of-court entities - existing bodies with new roles, plethora of new bodies? 'Ten Commandments' and OA criteria Competent Authority To belong or not to belong - residual body Timescale

Enterprise and Regulatory Reform Act Powers to the Secretary of State The Carrot and the Stick Amendment on letting and managing agents Secondary legislation following consultation

TSI Not the OFT Consumer codes Codes, regulation and redress Danger of confusing regulation and redress (collective action/collective redress)

Catch all MOJ, mediation and the legal profession Small Claims Court - admissible only after 'mediation'? United Nations - easier, cheaper access to

And some more Legal profession - 'smarter, quicker, sexier' UK devolved administrations/Scottish Government EU cross border disputes

Next 20 years? Next 20 months? The OA friends or foes? What kind of organisation do we need to support the Ombudsman enterprise?

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