Cisco UC/Collaboration for Midsize Companies

Cisco Midsize UC/Collaboration Portfolio Cisco Midmarket Unified Communications Portfolio Overview Cisco Business Edition 6000 Solution Overview Cisco Business Edition 6000 Release 9.0 Key Take Aways

Addressing Midmarket Business Needs with Flexible Deployment Options Delivering Consistent End User Experience Features/Solution Flexibility (Cisco WebEx Cloud & Cisco HCS) Cisco Collaboration Cloud Cisco Business Edition 6000 (On-premise) Cisco offers you a choice of deployment models – On-premise or Cloud-based in support of Cisco Unified Communications and Collaboration. This choice enables you to choose exactly the right model to best fit your business communications strategies and services. For On-premise options, we offer two excellent solutions: Cisco Business Edition 3000 is designed for companies supporting up to 300 users, 400 devices and 10 sites. The Business Edition 6000 provides advanced communication and collaboration for up to 1,000 users, 50 sites, and 100 contact center agents. For customers preferring to leverage Cloud –based services, Cisco Hosted Collaboration Solutions (HCS) is available. Let’s take a closer look at both our on-premise and our Cloud-based solution offers. Cisco Business Edition 3000 (On-premise) Average Customer Size 0-20 100-250 250-350 350-500 450-1000 20-50 50-100 © 2009, Cisco Systems, Inc. All rights reserved. Presentation_ID.scr

Essential Communications Affordable, Simple Advanced Collaboration On-premise Communications Solutions for Growing Businesses Cost-Effective, Easy Essential Communications Cisco Business Edition 3000 Affordable, Simple Advanced Collaboration Cisco Business Edition 6000 Foundational UC Collaboration Applications Video (Point-to-Point) Cisco WebEx Cisco Jabber UC UC Cisco WebEx (Cisco Cloud-hosted) TelePresence IM & Presence (Cisco Cloud-hosted) Messaging High-quality Endpoints Customer Collaboration The Cisco Business Edition 3000 is a highly reliable and secure solution that provides essential communications features for businesses, including the ability to mobile-enable your employees, deliver high quality point to point video with industry-leading endpoints, support unified messaging to access your voicemail and email on any device and connectivity for all locations deployed. In addition, there are cloud-based services available to the Business Edition 3000, which include web conferencing and desktop sharing with WebEx, Instant Messaging and Presence services via Cisco Jabber. We will discuss these capabilities later in this presentation. We also have the Cisco Business Edition 6000. This is our affordable single-server solution that provides growing businesses with full-featured collaboration capabilities, integrated in one virtualized server. The solution is built with the powerful voice and video call control engine in Cisco Unified Communications Manager. The Business Edition 6000 is simple to manage and maintain with embedded Cisco Prime Unified Provisioning Manager, and has a flexible architecture to mix and match collaboration applications and endpoints, delivering to your business interoperable advanced video communications, enhanced mobility and bring your own device (BYOD) capabilities with Cisco Jabber, high-quality conferencing with Cisco WebEx, and award-winning customer collaboration with Cisco Unified Contact Center Express, and more. The Business Edition 6000 enables growing companies like yours the ability to choose the exact Collaboration services you need to meet the high-expectations of your employees, customers, and business partners today, while scaling with the pace of your company’s growth for tomorrow. Speaker Note: For more detail, consult the backup detail section for individual slides on the Business Edition 3000 and 6000. You can pull them into this section, as warranted, based on your customer discussion. Mobility Mobility WIRED WIRELESS WIRED WIRELESS Messaging Right-sized for Right-sized Unified Communications Enterprise-class Collaboration

Cisco Cloud Collaboration Solutions Cisco Hosted Cisco WebEx Cloud Partner Hosted Cisco Hosted Collaboration Solution (HCS) Meetings Messenger Collaboration Applications Cisco WebEx Cisco Jabber Customer Collaboration Social TelePresence TelePresence UC Cisco Cloud Collaboration solution include a comprehensive set of collaboration options including TelePresence, Collaboration Applications, Customer Collaboration and Unified Communications. Cisco Cloud Collaboration solutions provide customer choice – solutions tailored to serve different segments and consumption models. Cisco Hosted solutions are delivered from the Cisco WebEx Cloud and offered by Cisco partners Partner Hosted solutions are enabled by Cisco platform and architectures which allow our partners to deploy collaboration solutions in a virtualized environment. Partners deploy these solutions in their network leveraging Cisco validated architectures and best practices to enable flexible consumption models – enabling customers to fully outsource solutions from the cloud, scale an existing private enterprise deployment with cloud based resources or hybrid solutions. Partner Hosted solution include Cisco HCS and the Cisco TelePresence Exchange System. Speaker note: For additional content on Cloud, see backup detail and feel free to pull this slide forward here in this presentation based on customer interest. Applications and Services Delivered Through the Partner

Affordable. Simple. Scalable Affordable. Simple. Scalable. Cisco Business Edition 6000 Solution Overview

Cisco Business Edition 6000 Solution Overview Feature-rich, Enterprise-class Collaboration Solution Optimized for Midsize Businesses Business Edition 6000 Large choice of devices Enhanced Desk Phone Features Unified Messaging Rich media Presence and IM Web conferencing Customer Care Consistent services whether employees work in the office or remotely Capacity for up to 1,000 users, 100 contact center agents, and 50 sites Drives lower TCO, employee efficiency, and business transformation

Why Cisco Business Edition 6000? Collaboration in a virtualized environment Business Edition 6000 Affordable: Lowers TCO with server consolidation for reduced hardware footprint, power, and cooling – serves up to 1,000 users and 50 sites Interoperable: Links multiple 3rd party and legacy TelePresence devices seamlessly together to form a true Collaboration platform Simple: Operational improvements with deployment flexibility with unified provisioning Highly-Available: Optional server redundancy and Survivable Branch (SRST) provides peace of mind Scalable: Increases ROI with agility and 99% investment protection; grows with the company Multiple Collaboration applications on a single server Cisco UCS C220 server Delivers lower CapEx and OpEx, high availability, and increased agility The Cisco Business Edition 6000 is an affordable single-server solution that provides growing businesses with up to 1000 users a choice of flexible deployment options to deliver the exact Collaboration services desired to meet the high-expectations of their employees, customers, and business partners today, while scaling with the pace of their company’s growth. The BE6000 is the game-changer in FY’13 to address the at least $5B global market opportunity.

Cisco Business Edition 6000 Choice of Procurement/Deployment Unified CM + Unity Connection + Prime Unified Provisioning Manager Unified Presence Unified Workspace Bundle Add on-premise IM, Presence, UC Clients Unified CM + Unity Connection + Prime Unified Provisioning Manager User Connect License Bundle Base Configuration Attractive, low-entry point starter bundles bundles Bundles include: Server, Application software, UC virtualization software and provisioning manager Maximum of 5 applications supported on the server Spare virtual machine can be used for UxAC, UCCX Add redundancy by purchasing second bundle

Cisco Jabber On Any Device Virtualization Experience Clients Supporting How you Want to Work and Interact Cisco IP Endpoint and Client Portfolio From basic to high-quality, multi-media communications enhanced viewing, streamlined user experience. Video Personal & Immersive Media Endpoints Advanced Collaborative Media Endpoints Advanced Professional Media Endpoints Advanced Business Communication Endpoints Business Communication Endpoints EX Series and CTS Systems Basic Voice Communications Endpoints 9900 Series 8900 Series 7900 Series 6900 Series 3900 Series With Cisco Unified Communications for Midmarket, your employees have a choice with a wide array of endpoints and clients that enable them to work and interact the way they wish. Cisco offers you a full portfolio of desk phones – from very low cost, entry-level, high-quality, basic voice endpoints with the SIP Phone 3900 Series for smooth migration from legacy TDM systems, to business voice communication endpoints with monochrome displays with the 6900 Series, to advanced business voice communication desk and 802.11 wi-fi endpoints and both grayscale and color displays with the 7900 Series, to advanced media and collaborative media endpoints that support high-resolution color displays and real- time video communications as simple as a phone call with the 8900 Series for knowledge workers, and the 9900 Series for executives, to personal and immersive video endpoints with the TelePresence EX Series and CTS Room Systems – your organization can take advantage of the entire portfolio of Cisco endpoints, at different price points and feature levels, that are all standards-based for interoperability. Customers who wish to evolve their collaboration experience to include Cloud-based, virtualized desktop computing services, can take advantage of Cisco’s Virtualization Experience Clients (VXC) to reduce their costs vs. administering and managing PC-desktop deployments. VXC clients leverage Cisco’s Virtualization Experience Infrastructure (VXI) to deliver an optimized multimedia experience, including video, avoiding multiple network traversals as is typical of most consumer/commercial VDI deployments. Accessory versions for the 9900 Series are available, which can be added after purchase, as well, standalone clients that support the 6900, 7900 and 8900 IP phones, and EX Series telepresence endpoints are also available. For employees who wish to take advantage of integrated collaborative communications, including voice, HD video, IM and presence on PC’s, MAC’s, and mobile devices such as laptops, smartphones, and tablets, there is Cisco Jabber. We’ll take a deeper look into Cisco Jabber as part of our Cisco Collaboration Application portfolio in our next section. Cisco Jabber On Any Device Virtualization Experience Clients

Cisco Business Edition 6000 Integrated Mobility Wired or Wireless: Anywhere, Any time Any device Get the flexibility to effectively work from anywhere, at anytime, on any device. WIRED WIRELESS Single business number reach, single voice mailbox Desktop pickup and Cell Phone pickup: seamlessly move calls between any mobile device and desktop phones Single mode Wi-Fi and Dual mode Smartphone (BYOD) support (Android, iPhone, Nokia, Blackberry) Extension Mobility Dial via office: Place mobile calls through Cisco Unified Communications Manager = cost savings IP Phone VPN client Flexibility of Wired or Wireless: Anywhere, Anytime, Any device.

Cisco Business Edition 6000 Rich Desktop Collaboration Experience Rich, Real-time Communications Jabber One-one One-to-few Real-Time Unifying presence, IM, voice, voice messaging, desktop sharing and conferencing capabilities securely into one client on your desktop, mobile, or tablet device. All-in-one UC Application Presence and IM Voice, Video, voice messaging Desktop sharing, conferencing Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and Cloud Integration with Microsoft Office Best desktop collaboration experience with Public IM and Presence options

Cisco Business Edition 6000 Connecting All Users Cisco Jabber for Everyone - Presence & IM IM and Presence available at no additional cost Available for all users, not only those with a Cisco Unified IP Endpoint Enables all “click-to-x” user experiences IM client licenses at no additional cost Available for all users, any device - Mac, Windows, IOS, Android, Blackberry, Web with Jabber SDK Included in BE 6000 top-level SKU for ease of ordering Making available IM & Presence to all Unified Communications Manager customers at no additional license cost Combining presence with voice/video calling is foundational for UC Enables all “click-to-x” user experiences for collaboration Enables deployment of IM & presence to all users across the enterprise, not only those with a Cisco IP Phone Providing CUP server licenses at no additional cost to existing CUCM 7.1+ customers Providing Jabber IM client licenses at no additional cost for all users & any device PC, Mac, Tablet or Phone

Voicemail, Integrated and/or Unified messaging Cisco Business Edition 6000 Unified Messaging Voicemail, Integrated and/or Unified messaging Unity Connection Access voicemail the way you work: anytime, anywhere. The way you prefer: whether from an IP phone, mobile phone, web browser, email client, or a desktop client. Respond quickly to colleagues and partners by using speech recognition. Easily prioritize and manage messages, access meetings on your calendar, and connect to colleagues by simply saying their names. Intelligently route incoming calls using call transfer rules. Easily customizable call screen and message notification options. Messaging anywhere. Robust functions. Advanced, integrated messaging for all users

Cisco Business Edition 6000 Customer Care Deployment Models Hunt Group Contact Center Attendant Console Customer call is transferred to the next extension in the group until answered “lack of consistency required us to introduce a live person” Customer call is answered by an attendant who directs the call with the help of a desktop GUI “We were losing sales from long hold times, and frequent call transfers” IVR self-service for account status Screen pop and CRM integration for centralized customer info Integrated reports reveal opportunities to improve the customer experience

Cisco Business Edition 6000 Low Entry Point for Growing Call Centers Cisco Unified Contact Center Express Ease of ordering with single, top-level SKU Single, includes appliance/OS entitlement Discounted 5, 10, 25 agent seat license bundles (Enhanced or Premium configurations) Available with both UCL and UWL bundles

Cisco Emergency Responder Cisco Business Edition 6000 Emergency Services Automatically tracks IP phone location Provides emergency call routing instructions Identifies caller location to LECs and PSAPs Eliminates administration for IP phone relocation Supports emergency callback Alerts customer security personnel to emergency calls in progress Logs emergency calls and location record changes Business Edition 6000 integrates with CER on a separate MCS or UCS server Cisco Emergency Responder

Cisco Prime Unified Provisioning Manager Cisco Business Edition 6000 Simplified Management Cisco Prime Unified Provisioning Manager Streamlined – embedded, single interface for managing subscriber MACS and speeding infrastructure setup and configuration Unified - one interface, single sign-on Simplified - business-process and user- oriented Rapid - 1 minute or less for service activation Accurate - manual and duplicate entry errors reduction Role-based - delegated access for customer MACS Cisco Prime Unified Provisioning Manager

Cisco Business Edition 6000 Release 9.0 Feature Roadmap

Cisco Business Edition 6000 Release 9.0 Simplification Spotlight Simplified Operations & Management Overview The Cisco Business Edition 6000 delivers simplicity from Day 1 installation, and continues with easy-to-use and administer management functionality, and simplified user-centric licensing. The solution includes new tools from speeding time to dial tone on day 1, to empowering less-skilled users to administer routine tasks whenever required – all without compromising the system and freeing IT resources to focus on higher-value business requirements. Protecting customer investment is a priority for Cisco, and with the Cisco Business Edition 6000 solution, nothing from the initial investment is lost. All of its hardware, software, and licenses pay forward at 99% investment protection when migrating to the higher capacity Cisco Unified Communications Manager solution. Key Capabilities in BE6000 9.0: From the Factory Factory-configured software reducing time to dial tone by 2-3 hours 5 co-resident VMs for additional application deployment Larger Capacity server (C220 server) no additional cost Day 1 Installation User-Centric Jabber Licensing allows partners and customers to simply add-on services based on “user requirements” vs. “devices deployed” best practice Out of the box, Custom dial plans reduce set up complexity to mere checkbox selection options enabling less-skilled IT/partner resources to manage setup Single sign-on, Site setup wizard reduce set up time up to 4 hours, speeds installation freeing up IT/partner resources to focus on high-value projects Day 2+ Operations & Ongoing Management Administrator & User Management Tools Multi-level Administration empowers partners to assign customer administrators to self-service day 2 administrative tasks Zero-touch provisioning simplifies and automates day 2 management and frees up valuable administration resources Self-Care portal enables administrators with minimal training and experience to easily perform MACs without compromising system integrity, and more. User Accessibility Features 2 way video with SNR/WiFI/3G/4G enables feature parity on any video-enabled device with Cisco Jabber URI dialing provides users the ability to dial a call from an email address or phone number Intelligent voicemail notification enables users to play, forward, and delete messages using embedded, actionable links negating the need to dial into voicemail Enhanced Mobility DVO VM detection enables voicemail left at SNR-enabled remote destination/device to be also be lef at the main number for easier access and retrieval Opportunities & Benefits Look for IT/Decision Makers who: Do have PBX/KTS technologies deployed Existing BE5000, CME and UCM5.x and below customers to migrate to BE6000, attach VCS-C bundle offer in the deal Customer Benefits Saving costs with faster time to dial tone and Collaboration deployment Scalable with business need and company growth, Interoperable with existing IT investments Partner Benefits Easier installation, faster deployments, and simpler management saves time, increases customer satisfaction, Boosted service practice profitability with combined voice and video platform (due to added co-res application option) that is easy to manage, maintain, and upgrade for customers Competitive Differentiation Provides key differentiation from traditional vendors such as Avaya, ShoreTel, Mitel, Siemens: Single, integrated solution supports 5 co-resident applications, including advanced video, customer care, IM & presence, and conferencing options Simplified deployment with pre-configured Day 1/installation tools; Day 2 management/self-service tools that lower TCO out of the box From the Factory Pre-configured software 5 co-resident application VMs Larger capacity server Day 1 Installation & Deployment User-centric Jabber Licensing Single Sign-on Installation Tools Out-of-the-Box & Custom Dial Plans Day 2+ Operations & Management Administrator & User Tools User Accessibility Features Mobility Enhancements

Cisco UCS C220 M3 Rack Server Cisco Business Edition 6000 Release 9.0 Feature Spotlight Turn-key Appliance Pre-configured Cisco UCS C220 M3 Rack Server (RAID 10, Battery Cache) at factory Factory-loaded VMware and license Pre-loaded images of core applications Unified Communications Manager Prime Unified Provisioning Manager Instant Messaging/Presence with Jabber Unity Connection Video Communication Server Unified Contact Center Express Unified Attendant Consoles WebEx Web Conferencing Emergency Responder Simplified initial configuration and phone deployment through Prime UPM BE Cisco UCS C220 M3 Rack Server Author's Original Notes:

Cisco Business Edition 6000 Release 9.0 Feature Spotlight Single Screen Subscriber management Ease of phone deployment End user self-care Initial Site Setup Cisco Prime Unified Provisioning Manager Business Edition 9.0 Author's Original Notes:

Cisco Business Edition 6000 Release 9.0 Feature Spotlight Out of the Box Dial Plan Pre-loaded dial plan saves time, reduces costs Set up uses a checkbox selection with most common dial plans predefined for easy and fast implementation Option for custom dial plan Usage profiles reduces time it takes to configure assign services Simple & intuitive and easy to setup Pre-configured dials plans & usage profiles reduces deployment time, reduces skill level required. Usage Profiles Webex on-prem

Cisco Unified CM Subscriber Cisco Business Edition 6000 Release 9.0 Feature Spotlight Native Call Queuing Ability to hold hunt pilot callers in queue while they wait for an agent to become available For each hunt pilot, callers can be routed to configurable secondary destinations Agents can be part of multiple hunt pilots where queuing is enabled 2 different options for announcements are available: Initial announcement Periodic announcement New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor queue performance “Thank you for calling” “Please hold a moment” “Your call will be answered in the order in which it was received” Cisco Unified CM Subscriber Author's Original Notes:

Advanced Video Offer

Cisco Business Edition 6000 Key Take Aways Purpose-built, Advanced UC for Midsize Companies Simple to Install, Deploy, Manage, Administer, Upgrade Enhanced UC and Innovative Collaboration Features Roadmap Affordable Solution, Lowers TCO / Speeds ROI Scalable Solution Grows with Business Strategy / Direction In summary, Cisco Business Edition 3000 is a unified communications solution specifically designed for medium-sized businesses with up to 300 users & 10 sites. It offers low-cost, essential unified communications including voicemail, auto attendant, conferencing, & mobility features. It is easy-to-deploy with a simple intuitive management interface. Business Edition 3000 is a single server, single box, single SKU solution. & it has been designed with partner profitability in mind. To learn more visit www.cisco.com/go/cmbe3000 or check out the Ordering Guide for detailed ordering information. Affordable. Simple. Scalable. Learn more: www.cisco.com/go/be6000 Contact us: be6000@cisco.com