Kent Harrell-Engineering Martha Zeigler-Customer Service Middle Sound Mandatory Connecti0n Workshop Kent Harrell-Engineering Martha Zeigler-Customer Service

Agenda Welcome – Kent Harrell Project Area Project Overview Workshop Objectives Tracking FAQ’s-Engineering and Customer Service Workgroup Breakout Stations

Project Area

Project Overview Planning, Design and Funding 1990’s Clean Water Management Trust Fund Pollution and Health Risk Reduction Construction Began 2003 1500 parcels to connect Mandatory Connection suspended 2007 634 Parcels remaining to connect 2007 Outstanding Road Repairs Creek pollution ongoing Resume Mandatory Connection 2009

Objectives Workshop Objectives: Project Objectives: Resume the mandatory connection process Reach out to the Middle Sound Community Review project schedule Clarify issues arising from the connection process Conduct interactive question and answer sessions; Project Objectives: Improve environmental quality in the community Initiate outstanding road improvements Complete sewer connection project

Schedule 07/30/09 Homeowner Outreach Meeting 08/14/09 Mandatory Connection Period Start 10/15/09 Connection Deferral Deadline 02/15/10 Mandatory Connection Deadline 03/15/10 Public Bid for Road Repairs 05/21/10 Award Contract for Road Repairs 12/15/10 Road Repairs complete

Online Status Map Legend Green = Connected Yellow = In process Red = Not Connected Orange = Vacant

Information Stations Road Repair Taps and Plumbing General ?’s, Deferrals, Status, etc. Applications, fees, loans, billing. NHC Health Department–Septic Systems Coastal Federation NH Soil and Water Conservation District

Engineering FAQ’s Kent Harrell What is this project all about? What are the benefits to me? When will our roads be fixed? Can I do the plumbing work myself? Might I be exempt from this process? What is the deadline for connection? What if I miss the deadline?

Customer Service FAQ’s Martha Zeigler How much will it cost? What financing is available for associated fees? What do I need to do to connect? How can I get help with the application process?

FAQ’s What do I need to do to connect? Residents of the affect area will receive a package via U.S. postal service. This package will include: 1. Instructions for connection 2. Application for service 3. Summary of Billing and Collection Policies 4. Water and Sewer Connection Loan Policies 5. Loan Application for Connection Charges 6. Loan Billing and Collection Policies

Breakout to Information Stations Contact Information http://www.cfpua.org 910-332-6900