15.04.2018 ABBYY Platform for BPO

Content BPO Industry ABBYY Platform for BPO What’s Next? Trends Challenges ABBYY Platform for BPO Solutions Licensing References What’s Next?

BPO Trends Move from one specific function BPO (Horizontal) to functional services in specific industry domains (Vertical BPO) BPO value proposition centered around labor arbitrage, centralization, and economies of scale move to effectiveness (quality, wide range of services, security and professional staff) From efficiency to effectiveness Business process excellence requires skilled staff. This can be obtained by replacing dull tasks with intelligent work From tasks to work From Horizontal to Vertical BPO BPO company – not just a service provider, but a PARTNER

BPO Challenges Growth of labor cost Economics slowdown in EU and USA Most of simple and dull tasks have been outsourced already Higher demands for quality and security Requirement for industry-specific, integrated tools and systems

BPO Challenges by Verticals Banking and Account Payable high recognition accuracy speed of document approval Legal and Taxes data security compliance with changing regulations Healthcare and Insurance documents routing and storage quick access to data

ABBYY Solutions for Bpo

ABBYY FlexiCapture Platform Helps BPO companies of any industry and scale to automate document-driven business processes, leverage emerging trends, convert new challenges into business opportunities, and ensure competitive advantages

Flexible Workflow for Vertical Solution ABBYY FlexiCapture provides easy tools to add custom processing stages and external modules, customize documents routing and run multiple workflows simultaneously Add other party modules to solve specific business tasks Create vertical solutions that exactly match customer’s needs .

Scanning Profiles for One-Click Input Scanning profiles enables trouble-free document scanning even by low-skilled operators Easy navigation between documents and batches Batch and document structure view Drag-and-drop images Thumbnails view

Automatic Document Separation for Speed While processing large number of different types of documents ABBYY FlexiCapture automatically separates and classifies Multi-page documents Documents with variable number of pages Multi-page tables Documents with image or text attachments

Data Verification for Speed and Quality Group Verification Quick verification of checkmarks, digits and other characters Similar symbols are displayed in a group, operator sees only his part for verification, but not whole field/document Field Verification Data verification in the context of one field Fields are displayed one by one Convenient for Key From Image scenario - capture data even if it is not ‘ideal’

Verification for Rules Compliance Business rules validation – helps checking data with information from external database, ensure compliance with government regulations, etc. Data verification in the context of a document. Drop-down menus for field value selection simplify verification process.

Double Verification for Compliance and Quality Control Rule out the possibility of a program or human error in the most business-critical data fields by verifying them by two operators independently Data will be accepted by the system as verified only after proofreading results coincide from both operators 13

Distributed Verification for Security Set special user roles to preserve confidential information Each operator receives only documents and fields intended for him/her It is possible to hide page image at Distributed Data Verification stages. Operator can see only fields “allowed” for him.

Multiple Export Destinations for Convenient Storage 15.04.2018 Multiple Export Destinations for Convenient Storage Export to files, external databases via ODBC, MS SharePoint, any business application or ECM system via custom export modules Multi-page images conversion and automatic file naming after registration parameters or recognized values

Online Control for Better Management Monitoring and administration tools for Monitoring of current tasks – to ensure smooth processing, know what’s going on Reports generation – to gather statistics in seconds and use for analytics and decision making, e.g. report on operators’ performance, etc

Exceptions Handling for Postponed Decision If any errors occurred during document processing – the document is sent to Exceptions queue automatically, or by Operator at Verification stage. Operator can send separate documents to Rescan queue, thus deal with ‘problem images’ Built-in exceptions handling eliminates any possibility that a loss of critical data can occur. Exceptions processing report allows seeing which operator processed a task, to which stage it was sent and how much time it took for processing.

Events Status for Optimal Control Turn on automatic check for each event in the workflow Check batch integrity before export Export completed: get export results and status Normalize format of registration parameters Match specific definition or disable recognition based on the registration parameter value Exclude fields from data verification based on the value of other fields/registration parameters Separate documents based on checking fields values Many others

Scalability for Bigger Opportunities Choose how to implement the stations Locally in your office Remotely across your organization Web-based (accessed from any location via Internet) Scanning Station Easily expand your solution to increase productivity by Involving more processing capacities (CPU-cores) and keeping hardware requirements at an acceptable rate Adding new operator seats Data Verification Station Process more than 1 Million pages per day! Verification Station

Fault Tolerance for Data Safety and High Availability Failover cluster support for Processing and Licensing Server prevents data loss in critical situations and ensures fast disaster recovery Automatic load balancing cluster for Application Server through Microsoft Cluster Support guarantees high availability for continuous processing (24/7 service)

Licensing  

References We’re proud that Industry Leaders use ABBYY in their business processes! Confidential 

What’s Next? Study your business process: what challenges you’re facing? Contact us and ask questions! Together we work out the best solution Test ABBYY software for FREE Enhance your business process! Be the WINNER!