Building a Knowledge Hub SACN KM Reference Group Meeting – Durban City of Cape Town Building a Knowledge Hub Diagram depicts phased implementation approach Date: 13 – 15 March 2013 SACN KM Reference Group Meeting – Durban 1

Growing and sharing the City’s knowledge base Knowledge Products Users Information and knowledge being shared across the City SDI & GIS (corporate) Knowledge hub/portal - DIRC Integrating knowledge corporately Partnerships Departments Information and knowledge being contributed by departments

Knowledge Hub IKM Policy IKM Partnerships (Integrated Information) IKM Audit Knowledge Management Framework + Implementation Plan IKM Policy (Improving Practices and governance) IKM Framework was produced to set direction, based on City IKM status IKM Policy builds on framework by setting guidelines/principles IKM Partnerships (Change Management and building Content)

KM FRAMEWORK Better Practices Risk Management Legal Compliance Better Decision-making through Business Intelligence (BI) Improving access to knowledge assets/ Knowledge reuse Retaining Social/Human Capital Research and Innovation Data Management KM KEY AREAS 1 2 3 4 5 Departmental/Programme Drivers Spatial Reporting Tool +ISIS Viewer SAP BI SAP – GIS Integration Integrated Spatial Information System (ISIS) Spatial Information Strategy Knowledge Hub (Development Information Resource Centre) City Internet Portal SharePoint Communities of Practice Coaching and Mentoring Expertise Locator Exit interviews Job shadowing CHEC SACN KM Reference Group DBSA – LGRC/ LGNET Linking with external agencies CREW Data Management Framework Data Governance IKM Directory KM Principles KM INITIATIVES A one-picture view of KM as understood within the City of Cape Town context, consisting of the 5 defined KM Key Areas Drivers like Legal Compliance (not in terms of KM as the area is not that well-regulated yet, but in terms of data/information management (KM Key Area 1), linked to issues like delegations, access to information etc. Speak to key areas only here… Measurable indicators – Speak to under BI KM Areas move from operational levels up towards the more strategic, value-adding levels. KM Area 5 will engage with information broader than just City info 4

SEGMENTATION MODEL Different IKM segments within the CoCT Strategic Development Planning Focus - city wide, forward-planning Operational Development Focus - regional/ area/ district based Organizational Development Focus Use of existing data, creating new knowledge to inform strategic planning, policies and processes - Key development indicators. Creation of data linked to business processes; current or potential links to SAP/ISIS in terms of technological enablement of business processes – Property Value Chain, Facilities Management, Asset Management Business Operational Information for corporate performance management Business Processes Strategy and IDP (STRIDE) Service Coordination (SECOS) Business Improvement Service Co-ordination (SECOS) Governance EMT Subcommittees Information and Communication Technology (ICT) 5

Building a Knowledge Hub Overall project planning covering: Timeframes Project Team Knowledge Hub Reference Group Technical Support Team Project Initiation Document (PID) Phasing Type of IKM assets to include Sections/Categorisation/Themes Detailed project plans per sub-section covering: Business requirements Front and Back end Content Workflow Quality Assurance User Acceptance Testing Marketing and Communications 6

Lessons Learnt/Observations Nothing as powerful as tangible product Evolutionary Process Devil is in the Details Endless Patience Actions create their own energy Involve senior politicos and leadership at every stage Building hub 1% of KM job done… 7

Thank You 8