Coaching Conversations in Meetings with Students Gail Fairfield & Kelli Keener Indiana University Coaching Conversations in Meetings with Students

Sample Coaching Conversation Practice Asking Coaching Questions Today’s Agenda What is Coaching – in academia – and why is it Valuable? What Motivates students to learn valuable attitudes & skills? What’s at the Heart of Coaching with college students? Sample Coaching Conversation What shapes a Coaching Conversation? Practice Asking Coaching Questions Case Study – Indiana University-Kokomo Q&A and Resources INDIANA UNIVERSITY

What is COACHING in an Academic Setting? An opportunity for students to deepen their learning, take responsibility for their actions, improve their effectiveness and consciously create their outcomes in life. LifeBound Academic Training and Certification www.lifebound.com www.caroljcarter.com Copyright 2016 Copyright 2011

Q: What’s the Value of Coaching, right now Q: What’s the Value of Coaching, right now? A: Employers Want these skills and Coaching can help students develop them Fortune 500: 1970 Fortune 500: NOW Forbes: NOW 1 Writing Teamwork 2 Computational Skills Problem Solving 3 Reading Interpersonal Skills Decision Making 4 Oral Communication 5 Listening Skills Plan, Organize, & Prioritize Work 6 Personal Career Development Obtain & Process Information 7 Creative Thinking Analyze Quantitative Data 8 Leadership Technical Knowledge Related to Job 9 Goal Setting/Motivation Proficiency with Computer Software 10 Ability to Create/Edit Written Reports 11 Organizational Effectiveness Ability to Sell and Influence Others 12 13 Reading Skills INDIANA UNIVERSITY

Q: What’s the Value of Coaching, right now Q: What’s the Value of Coaching, right now? A: Coaching can help students develop some skills they need in order to succeed in the WORKPLACE . . . and in LIFE Ongoing Curiosity Self-Awareness and Self-Advocacy The skills for making Strategic Plans for oneself The capacity to Follow-through & be Accountable Resilience – the willingness to expend the effort and stick with a problem The habit of approaching challenges with a Growth Mindset The interpersonal skills for Working with Others INDIANA UNIVERSITY

What MOTIVATES STUDENTS to LEARN or to DEVELOP desirable attitudes and skills? EMOTIONAL STATES are the MOTIVATORS (more than logic)

What’s at the Heart of a Coaching Conversation with a College Student? An Assumption that the STUDENTS are the EXPERTS in their lives An Assumption of Basic WELLNESS Questions that lead to a Balance of Insight & Action Curiosity! www.lifebound.com www.caroljcarter.com Copyright 2016 INDIANA UNIVERSITY

What characterizes a Coaching Conversation? Can be short May be incorporated into regular meetings with students Often allows the rest of the meeting to be more meaningful and useful USEFUL in many situations! NOT a default for every situation! INDIANA UNIVERSITY

Sample Coaching Conversation www.lifebound.com www.caroljcarter.com Copyright 2016 Copyright 2011 8

What are the Coaching Tools? Genuine Attentiveness & Caring Listening Observing Acknowledging Championing Challenging (Confronting Courageously) Asking Powerful Questions Leveraging Three Dimensions of a Student’s Intelligence www.lifebound.com www.caroljcarter.com Copyright 2016 9

So, what shapes a Coaching Conversation? Powerful Questions organized around Three Dimensions of Intelligence 10

What are Powerful Questions? Open-ended Invite self-reflection Identify underlying values and priorities Weigh costs and benefits Reveal or clarify choices Identify level of importance (scale of 1-10) Challenge assumptions, limiting beliefs, or lack of congruence Encourage shifts in perspective Past or future timeframe Others’ points of view Expanded context or narrowed focus Incite action Promote accountability & follow through Copyright 2011 www.lifebound.com www.caroljcarter.com Copyright 2016

www.lifebound.com www.caroljcarter.com What are the Dimensions of Intelligence used in Coaching Conversations? Analytical Thinking Creative Thinking Practical Thinking www.lifebound.com www.caroljcarter.com Copyright 2016 12

X The ARC of a Coaching Conversation   Stimulating CREATIVE Thinking WHAT CAN YOU IMAGINE? WHAT WOULD IT BE LIKE TO HAVE WHAT YOU WANT? WHAT WAS IT LIKE WHEN YOU (someone else) HAD THIS? Elicit Emotion-Driven Motivation here! X Stimulating ANALYTICAL Thinking   WHAT DO YOU WANT? HOW IMPORTANT IS THIS FOR YOU? OTHERS? WHAT DO YOU KNOW ABOUT WHAT YOU WANT? TEMPTATION   Stimulating PRACTICAL Thinking WHEN AND HOW WILL YOU TAKE ACTION? HOW WILL YOU HANDLE CHALLEGES? HOW & WHEN WILL YOU CHECK-IN? HOW WILL YOU CELEBRATE?

Coach the PERSON, not the problem Remember . . . Coach the PERSON, not the problem INDIANA UNIVERSITY

Powerful Questions for triggering ANALYTICAL INTELLIGENCE What do you want? How important is this – for you? For others? What do you already know about what you want? What do you want to explore? What’s on your mind? What would you like to address, change, or enhance in your life? What does _______ mean to you? What do you already know about this? On a scale of 1-10, how important is this? What might be the cost associated with having this? What good thing might you lose? What might be the benefit of having this? What might you gain? What’s the impact of doing/having this? What’s the impact of not doing/having this? Tell me about a time when you’ve (or someone else) has had this . . . INDIANA UNIVERSITY

Generate Powerful Questions to stimulate ANALYTICAL INTELLIGENCE A very bright student struggles with team projects. She doesn’t want to interrupt or hear herself talk as she sees others do. She worries her ideas don’t add significant value to the team, so she often says nothing. When she does try to speak, she freezes up. She says, “I want to be able to speak up in teams and share my ideas.” What could you ask her to find out more about the situation?

What needs to be there. . . for someone to think CREATIVELY? How would it FEEL to stretch in this way? Describe your ideal VISION of what it could be? What would you SAY differently to yourself if you had this?

Powerful Questions to trigger Creative Intelligence WHAT CAN YOU IMAGINE? WHAT WOULD IT BE LIKE TO HAVE WHAT YOU WANT? WHAT’S YOUR IDEAL OUTCOME? If you could wave a magic wand . . . ? What might be the result immediately? In 1 (or 5 or 20) years? What if you relax the constraints? If you could, just for a minute, put the restrictions aside, what would you want? How would it LOOK/FEEL if you had this? What would it be like if you could ORCHESTRATE this? What might you be saying to yourself? To others? What’s the best result that could occur? How would this maximize your life? If money were no object, and the world was your dream, what would you do?   INDIANA UNIVERSITY

Generate Powerful Questions to stimulate CREATIVE INTELLIGENCE A student is struggling to balance social life and “having fun in college” with staying on track academically. She has a long-term goal of going to graduate school and becoming a psychologist. She says, “It’s really important for me to find a way to have fun and still succeed academically.” What could you ask her to find out what she dreams or imagines?

Sample Powerful Questions for Practical Intelligence WHEN AND HOW WILL YOU TAKE ACTION? HOW WILL YOU HANDLE THE CHALLENGES? HOW WILL YOU CHECK-IN? HOW WILL YOU CELEBRATE? What’s the first small step you could take to make this happen? What would you (someone else) do first? What’s the sequence of steps? The overall timeline? What kind of support can you find? What resources do you need? Where can you get them? What are the challenges or roadblocks that might arise? How will you meet those challenges and stay on track? How would (someone else) handle these challenges? How and when will you check in (With me? With someone?) along the way? How will you celebrate when you achieve this?

Why Am I Talking Remember . . . Ask a question and . . . INDIANA UNIVERSITY

Generate Powerful Questions to stimulate PRACTICAL INTELLIGENCE A student wants to major in Music – he loves to sing – but is worried that he won’t be able to find a job with that major. He thinks maybe he should switch to Management because it’s more practical. He says, “I want to find a career where I can combine music and business . . .” How could you ask him to help him make a plan and follow-through on it?

IU Kokomo: Cultivating a Coaching Culture Case Study IU Kokomo: Cultivating a Coaching Culture INDIANA UNIVERSITY

Indiana University - Kokomo Opportunities for Culture Shift Small campus size Student demographics 100% commuter 75% full time, 72% traditional age Most balancing school & _____ Centralized advising Campus emphasis on student success INDIANA UNIVERSITY

Training & Practice Staff Self-Reflection

Training & Practice Coaching Workshops INDIANA UNIVERSITY

Coaching Highlights March 2017 INDIANA UNIVERSITY

Training and Practice Welcoming New Students INDIANA UNIVERSITY

Intake Survey INDIANA UNIVERSITY

Training and Practice Reinforcing Powerful Questions

Observations of Coaching Advisors are listening to students: “What do we need to do to help you get you there? We can do this together.” “Can you tell me what you find ‘boring’ about the sciences?” “I want to know more. Where were you at when you made that choice?” INDIANA UNIVERSITY

Observations of Coaching Students are asking more questions: “Am I going to be here for another four years? That’s a lot of classes.” “Can I just join a club to do photography or do I need to take a class?” “Can I major in criminal justice and minor in psychology?” INDIANA UNIVERSITY

Observations of Coaching S: “I think I’ll go with the lit course. I like reading.” A: “You like to read. So tell me again, why criminal justice and not English?” S: “I don’t know. It’s more of a hobby.” A: “Your degree is what you make of it, no matter the major you’re in.” INDIANA UNIVERSITY

New Directions at IU Kokomo INDIANA UNIVERSITY

Interested in Training? Interested in Certification? Contact LifeBound Toll free: 1-877-737-8510 Email: contact@lifebound.com Visit Carol’s educational blog @ www.caroljcarter.com & our website at www.lifebound.com www.lifebound.com www.caroljcarter.com Copyright 2017 Copyright 2011

Wrap-up and Q&A Gail Fairfield gfairfie@iu.edu Kelli Keener klkeener@iuk.edu INDIANA UNIVERSITY