NetHawk EYE Network Monitoring System Introduction 29 October 2009 NetHawk EYE Network Monitoring System Introduction

Content Service Assurance in Converging Networks 29 October 2009 Content Service Assurance in Converging Networks NetHawk Network Monitoring System Overview Simplicity of Monitoring Scalability Scalability – Example EYE Reporting Center

Technical Challenges with Converging Networks 29 October 2009 Technical Challenges with Converging Networks Complex network topologies and functionalities IP-RAN, HSPA... Load sharing MSS/SGSN pools, Direct Tunneling Multi-vendor network configuration Increasing IP traffic VoIP, Mobile TV, web, streaming and gaming services cause enormous data processing and storage requirements Transport links 10Gbit/s,100Gbit/s.. QoS measurement from end users’ point of view Throughput and latency on IP application level, HTTP, FTP, RTP Variety of SIP terminals SIP functionalities, IN services Global roaming and charging Charging based on QoS policy Pre- and post paid services Conclusion: The real-time monitoring and troubleshooting system plays an ever increasing role as operator's business enabler!

NetHawk EYE Network Monitoring System Overview 29 October 2009 NetHawk EYE Network Monitoring System Overview Highly scalable network monitoring and troubleshooting system for small and mid-size mobile operators (up to 5M subscribers): Multi-technology platform covering 2G, 3G, 4G RAN and Core domains Up to 1 year data storage capacity Multifunctional KPI dashboards and reporting capabilities for: Network operational status and performance Revenue management data User-level QoS measurements Cost-effective solution for troubleshooting signalling and user plane: Drill-down from high-level views to detailed protocol data Call correlation across multiple interfaces Next generation Signalling and IP User data analysis

NetHawk EYE – Monitoring Simplicity 29 October 2009 NetHawk EYE – Monitoring Simplicity Probes for Capturing DB Servers for Processing Reporting Center for post-processing Web access to KPI Metrics/Dashboards and reports

NetHawk EYE – Monitoring Simplicity 29 October 2009 NetHawk EYE – Monitoring Simplicity Fast decision making based on refined information from the network status and performance, QoS aspects, subscribers’ behaviour ! User actions Real-time KPI metrics and dashboard KPI trends, advanced reports EYE Reporting Center Call data records in database EYE DB Servers Raw signaling repository EYE Probes Protocol signaling in live network Telecom network Multi-access RAN, CS and PS Core, IMS...

Scalability – User Groups 29 October 2009 Scalability – User Groups Management Business and revenue control Utilisation degree of new services Roaming verification Network infrastructure investments and follow-up High level QoS reporting Helpdesk Customer service Trouble analysis and trends O&M 24/7 monitoring Subscriber troubleshooting Verification of HW upgrades and new service roll-outs 3GPP Rel6 -> Rel7 New network subsystems Engineering Overall network monitoring and detailed status of network entities Ïnteroperability verification in multivendor networks New IP service launches QoS and IP throughput on E-EDGE, HSDPA, HSUPA Input data for RAN optimization and new BTS installations Cell utilisation reports HO reports HW upgrade verification

Scalability – User Demands 29 October 2009 Scalability – User Demands NetHawk EYE Utilisation Live Lab Network O&M Fraud detection IP QoS and user plane analysis Network optimization Business assurance Troubleshooting Functional testing Amount of users Standalone user Application Server for User group Analysis and reporting tools EYE Reporting Center ERC options 3rd party tools Conclusions: Several use areas from 24/7 O&M to revenue assurance Expandable from standalone user’s tool to whole organization’s needs Open system easy to integrate to external NMSs

Scalability – Network Domains 29 October 2009 Scalability – Network Domains NetHawk EYE Protocol planes CS PS Signalling Flow Analysis Network and protocol domains CS Core IMS GERAN PS Core UTRAN eUTRAN Conclusions: Complete network coverage on one Monitoring System from RAN to CS/PS Multi-technology and multi-manufacturer system platform with the most comprehensive protocol support on the market!

Scalability – Capacity 29 October 2009 Scalability – Capacity NetHawk EYE Data storage and processing capacity Database Server Multiple Database Servers Database Server cluster Physical link capacity Single Probe unit Multiple Probe units Probe cluster Transport technologies Ethernet STM-1 E1/T1 Conclusions: Highly expandable data storage for different data retention requirements All main transport technologies supported, Ethernet (SigTran), STM-1 and E1/T1 Easily scalable for increasing physical link capacity

Scalability – Example Network Domains 29 October 2009 Scalability – Example Network Domains Gc, Gr Iu-PS PS Core Gb Abis Iub BSC EYE System phase 1 (Year N) The main CS Core interfaces (Iu-CS, A + Reg) 1 Ethernet Probe for SigTran 1 DB Server EYE System phase 2 (Year N+1) PS Core added (IuPS, Gb + Reg.) 2 Ethernet Probes 2 DB Servers EYE System Phase 3 (Year N+2) 2G and 3G RANs are added (Abis, Iub) 1 STM-1 and 2 E1 Probes added 4 DB Servers A Registers C,D,F RNC Iu-CS CS Core Benefits e.g. CAPEX low for the initial EYE system EYE system coverage can be built in optimal order Commissioning efficient due to user account specific licensing

NetHawk EYE Reporting Center Overview 29 October 2009 NetHawk EYE Reporting Center Overview EYE Reporting Center provides operator organisation instant sight to: Essential network status Performance figures Revenue management data With ERC the operator can: Resolve root causes for subscriber reported problems Optimise network element utilisation Verify HW upgrades and new service roll-outs Make better business decisions via advanced reports Based on IBM Cognos platform, EYE Reporting Center is highly scalable product for different size of operators: Easy access with any web browser High security with user accounts and authentication Customer defineable alarms for all KPI dashboards Automatic reporting on HTML, Word, Excel, PDF etc.

EYE Reporting Center KPI Analysis 29 October 2009 EYE Reporting Center KPI Analysis KPI metrics to near real-time (NRT) network status Instant sight to network operation Status updated in 15-30 minutes periods Aggregates NRT KPIs into one view KPI Dashboard Charts for normal and abnormal transactions, e.g. call drops, handovers, location updates etc. Multiple contexts for aggregating results (network element, link, cell) KPI history analysis Visualises the KPIs behaviour instantly over selected time period

29 October 2009