Dr. Clark Quinn Executive Director Quinnovation From Execution to Innovation: Strategically Enhancing Organizational Learning Through Technology Dr. Clark Quinn Executive Director Quinnovation

Waves of change are coming…

…and you have some pieces…

…do you know how they work together?

You need a map!

Path Challenges 6 Steps - for each: Rethink Definition Example Value Proposition Tech Benefits Costs Rethink

About Quinnovation Independent Consultancy Previous Design/programming Cog Sci Academic ‘New Media’ Always learning/technology Now: Making companies smarter Games (read Simulations/Scenarios) Mobile EPSS/Workflow Strategy

Companies looking for the next step: Manufacturer Siloed Documentation Financial Services Siloed Content Software Application Developer SME Presentations Still doing F2F Consumer Manufacturer Not for Profit Services …Courses, not Solutions

Execution & Innovation Old Predictable, manageable change Execute New Uncertainty Adapt Innovate Transition?

The Performance Ecosystem

The Map

Step 0: eLearning

Step 0: Definition Content on a screen with a quiz Virtual Classroom Example: All the bad eLearning out there!

Step 0: Value Proposition Tech Hosting Web Conf Benefits Broader reach Lower downtime Single Investment Costs Low quality Maintenance/Updating

Step 1: Improved ID

Step 1: Definition Cognitively Enhanced Design Model-based Skills-based Emotionally Engaged Design Motivation Meaningful Practice ILS Example: UBS - Scenarios Your examples?

Step 1: Value Proposition Tech LMS Benefits Learning that works Costs Enhancing capabilities Overused Addresses novices, mostly Q’s?

Step 2: Performance Focus

Step 2: Definition Not just courses References Job Aids Updates Decision Tools Etc. Example: Software Application Developer - Multiple Portals Your examples?

Step 2: Value Proposition Tech Portals Benefits: Better performance Supports more than just novices Costs: Redundant Development Use Multiple sites Poor access Q’s?

Step 3: eCommunity

Step 3: Definition Supporting dialog among team members Communities of Practice Negotiated Understanding Virtual Mentorships Example: DAU - CoP Your examples?

Step 3: Value Proposition Tech: Blogs Wikis Discussion Boards KM Benefits: Supports top performers as well Captures hidden knowledge Costs: Needs support Hard to catalyze Q’s?

Step 4: Greater Integration

Step 4: Definition Curricula articulation Meta-data and packaging Content Models Single-Sourcing Content Governance (NOT CMM) Example: Medical Manufacturer - Performance Support/Manuals Your examples?

Step 4: Value Proposition Tech: CMS XML/DITA Benefits: Efficiency De-siloization Costs: Organizational coordination Q’s?

Step 5: Broader Distribution

Step 5: Definition Multimedia Mobile Example: Podcasts Vidcasts Mobile WML SMS Example: Engineering Group - WhitePaper Podcasts Your examples?

Step 5: Value Proposition Tech Devices Media Tools Benefits Convenience Context-sensitivity Costs Redundancy Conversions Q’s?

Step 6: Performance Ecosystems

Step 6: Definition Dynamic Portals Mass customization Personalization Example: IBM - Customized Portals Your examples?

Step 6: Value Proposition Tech Competency Models Content Models Role Models Benefits: Unified approach Customized Performance Costs Linking systems as well as organization Q’s?

The Goal

Another way to think about it You’re not about training/learning, you’re about empowering performance And More Meta-learning Informal Learning Problem-solving/Creativity/Innovation/Wisdom You’re not about computers or web, you’re about all technology Mobile KM/CMS/Portals

There’s more, of course… Customization to your business, context, culture, etc. Alignment of learning objectives with business goals Implementation as organizational change … And the bigger step…

Action! Evaluate Your Status Recruit Needed Capability Assess Your Readiness Scan for Opportunities Choose Your Priorities Plan Your Implementation Bridge that Chasm!

Coordinates Clark Quinn clark@quinnovation.com +1-925-200-0881 Site: quinnovation.com Blog: learnlets.com