Western Area State of the Business Update FY 2016 The presentation today updates our Service Up Strategies Our Team : Champions/Sponsors: Kim Anderson, Selwyn Epperson, Mark Martinez, Les Carpenter Team Members: John Darden, Greg Penson, Daryl Trujillo, Anna Liza Ocampo Richard DeWolfe, Linda Rose, Jon Hummel, Tracie Hill-Sandifer Drew Aliperto Area Vice President Western Area FY13 State of the Business

USPS Today USPS Today

Service Up – It’s Our Season! The Postal Service expected to deliver more than 15.5 billion cards, letters, flats, and packages during the 2015 holiday season USPS delivered more than 600 million packages will be delivered between Thanksgiving and New Year’s Eve — an increase of 15% percent over last year. USPS once again delivered packages 7 days a week in select major cities and high-volume areas for the four Sundays before Christmas. During the holidays USPS processed more than 540 million pieces of mail each day. USPS processed 30 million pounds of holiday mail for military installations around the world.

State of the Business 948.7 million 1.2 billion Mail Is Big Business USPS is the core of the more than $1 trillion mailing industry employing 8 million. $68B in revenue in FY2015 If it were a private sector company, the U.S. Postal Service would rank 43rd in the Fortune 500. 948.7 million Total number of retail customer visits 1.2 billion Total number of visits to usps.com

FY2015 Financials State of the Business FY15 FY14 Revenue $68.9 $67.8 (in billions) FY15 FY14 Revenue $68.9 $67.8 Operating Expenses $73.8 $73.2 Operating Income (Loss) ($5.1) ($5.5) Controllable Income $1.2 $1.4

Mail Volume is Shifting Volume in Billions of Pieces

State of the Business Finances: FY15 Net Loss: $5.1 billion, a reduction of $448 million compared to the net loss of $5.5 billion FY14. Revenue of $68.9 billion increased 1.6% from $67.8 billion. Excluding the exigent surcharge, revenue was an estimated $66.8 billion, an increase of 0.6% from $66.4 billion. Operating expenses of $73.8 billion increased by $648 million or 0.9%. Controllable operating expenses of $67.6 billion increased by $1.3 billion or 1.9%. Non-Controllable operating expenses of $6.3 billion decreased by $617 million or 9%.

State of the Business Mail Volume: Total mail volume of 154.2 billion pieces from 155.5 billion pieces in 2014. Shipping and Packages volume increased 14.1%. Holiday volume jumped15% over SPLY. First-Class Mail Standard Mail 2.2% 0.3%

AVP Key Strategies Service Up Cost Down Developing our People Enabling for Success Cost Down FY 2016 Strategies Developing our People Skill & Will Network Optimization Redesign Maximizing Flexible Complement NTFT / PSE

Service Performance

Objectives Implement a structured management system that promotes continuous improvement. Identify the process and compliance tactics that drive performance. Develop and deploy tools to easily track key systems, indicators, and targets. Western Area FY13 State of the Business