30 25,000+ £25m+ We are ReThink 33 15 Countries Processes measures Opportunities Identified 25,000+ £25m+ Leading Productivity Partner 15 Countries 33 Brands Retail Pharmacy 30 Years of retail /head office experience Hospitality Contact Centres

Process Improvement Labour Scheduling Labour Budgeting Customer Experience Process Improvement Labour Scheduling Labour Budgeting Labour Standards

Productivity We: Use a range of measurement techniques to create labour standards that can be easily applied within your business Provide role specific insight Identify and quantify time and cost saving/ service reinvestment opportunities Develop bottom up budgets, linked to labour standards Support leadership engagement in understanding and realising desired brand experience Develop Colleague communication strategies

Time & Motion/Labour Budgeting Through a Work Study we: Observe and time your processes Identify and quantify time and cost saving/reinvestment opportunities Process and analyse your measurements and present outputs in a clear and straightforward way that makes it easy for you to use your outputs Use industry benchmarks to provide a context for your data and highlight opportunities for improvement Interpret and guide practical application of labour standards to your business

Workforce Management Consultancy Through our consultancy we: Review the widest range of Workforce Management options available and provide tailored solution recommendations to meet your business needs Recommend and support low tech through to fully integrated software solutions Provide strategic change management support