Product presentation Kulkanya Prateeptong June, 2012

Description Key Features Key Benefits A ‘One stop shop’ to help Travel Agencies and Corporations quickly find and access travellers’ trips information Allowing travel agents and travel managers to use in any situation: emergency, pre-trip information, daily reporting or urgent corporate news Key Features Traveller tracking with an interactive map Overseas communication via SMS & Email on the same platform Instant view of traveller reports Seamless integration with online and offline booking Available in English, Japanese & Traditional Chinese Key Benefits Shorten the process & enhance the productivity (TA+Corp) Promote customer relationship with ‘value-added’ services (TA) Create a new revenue stream (TA) Promote duty of care & improve internal communication within an organisation (Corp)

Quick Search – filters your search by typing in flight number, surname hotel name, department or trip reason Dynamic calendar– allows you to select a date range by clicking on any date on this calendar. Also you can filter your search from the drop down list below. SMS & Email – allows you to contact travellers from the same platform “Who is where” Report – you can instantly run a report from the map to see where your travellers are located Current Location View map – locates where the travellers are based on the search criteria International vs. Domestic Adoption report – measures the percentage of online and offline bookings split between inter/dom bookings SMS Tracker – records the individual or bulk SMS activity with 2 tabs displaying SMS status: pending, replied Amadeus OneClick v2.0 1. Dynamic calendar & search - ability to select date range from the calendar and filter the search with search filters 2. Email feature - ability to sned Email and/or SMS to travellers in English and Unicode 3. TMC view enhancement - ability for TMC to view and notify by Email/SMS all travellers from any of their corporate clients in one go Support SSO (single sign-on) - ability to integrate OneClick to travel agencies' own websites New International / Domestic adoption report - new datablock will be added to display a split Internaltion/Domestic t Passenger report enhancement - update passenger report to capture more traveller info including ticketing status OneClick SMS quota management - ability for TMC to control and manage numbers of SMS being used in OneClick International vs. Domestic Compliance report – displays the percentage of in-policy and out-of-policy bookings split between inter/dom bookings RSS Feeds – you can create your personal Feeds in the Admin page such as smarttraveller.gov.au

System overview - the administration module has been built with the hierarchy concept Regional ACO 1 TA Corp 1 Corp 2 Corp ACO 2 Top level L0 L1 L2

Queue setup TA Corp 1 Corp 2 Corp 3 It is recommended that there should be 1 error queue/category per 1 office ID. The office IDs in the Error queue management are taken from the list of office IDs specified in the Normal queue setting at the Corporation level. Queue setup TA > Error queue / Category / Office ID Corp 1 > Queue / Category / Office ID Corp 2 > Queue / Category / Office ID Corp 3 > Queue / Category / Office ID

PNR data Travel itinerary (air & hotel) Traveller’s name Traveller’s mobile no. Traveller’s email Remarks: Channel of booking (online / offline) Policy compliance (in policy / out of policy) Company name Department name Trip reason

Queue workflow + Error remark No error 1. Misspelling corporation name in RM*BUS remark 2. Incorrect RM*BUS remark format Normal queue With error 3. Incorrect mobile field remark 4. Fail to import PNR (Web Services issue) Correct a booking Remove error remark Put it back to a normal Q Error queue

When “RM*BUS” remark is missing TA The booking will be mapped to the Travel Agency level and displayed on the map when the Organisation filter is set to ALL. The system requires at least one community to be created in the Corporation level in order to configure the normal queue setting. Normal queue This concept can be applied to leisure customers as well !!

Setting options Requirement Community structure Queue / Remark setup Only corporate customers Separate PNR by company RM*BUS is required. 1 Normal queue for OneClick booking 1 Error queue RM*BUS is required All PNRs fall under the same community. 1 Normal queue RM*BUS is optional Corporate + Leisure Separate PNR by company (corporate bookings) Mix with leisure bookings RM*BUS is required for corporate No RM*BUS for leisure TA Corp 1 Corp 2 Corp 3 TA Corp 1 TA Corp 1 Corp 2 Corp 3 TA Corp 1

Implementation Action Duration Create WO to request new Office ID(s) set up for GTS Web Service 5 days Create a site community in Amadeus OneClick: organisation hierarchy account details office ID(s) queue(s) / category(ies) new user 1 day Offline booking create remark(s) in the Amadeus GDS* (*use Smart Keys to create a light script or customer profile) Online booking create remark(s) in AeTM (command builder) configure queue(s) / category(ies) in AeTM

Target customers Travel agency Large national + SME Business + Leisure OneClick Travel agency Large national + SME Business + Leisure Corporation Medium – Small

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