What’s new and what’s coming for Actionable Messages in Outlook 4/19/2018 4:50 PM BRK2195 What’s new and what’s coming for Actionable Messages in Outlook David Claux, Principal Program Manager Shivakumar Seetharaman, Principal Program Manager © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

STANDALONE WEB, DEVICE, SERVICE APPS Office 365 Platform CANVASES EXTENSIONS STANDALONE WEB, DEVICE, SERVICE APPS DOCUMENTS  PAGES  EMBEDDED CANVASES CONVERSATIONS 1 PEOPLE COMMUNICATIONS CONTENT INSIGHTS Microsoft Graph

Office 365 Platform CANVASES EXTENSIONS Common across canvases Action Task pane Dialog box Event DOCUMENTS  PAGES  CONVERSATIONS Data import Dictionary Connectors Actionable emails Navigation Branding Canvas specific extensions

What’s an Actionable Message? Actionable Message card Displayed above the body (as shown in this example) or in place of the body Contains action buttons and optionally inputs. In this example, the user can approve or reject the expense report in one click. HTML body of the message When a card is shown above the body, the body is supposed to show additional information not present in the card. It’s also down-level experience, e.g. clients that do not support cards will only show the body.

Why Actionable Messages? Users get many emails asking to complete specific tasks Many require visiting an external web site, sometimes authenticate, find their way to the right page… Many users just don’t complete those tasks, or postpone them, then forget about them Actionable Messages make it possible to considerably streamline simple tasks With support for input fields, Actionable Messages also allow for simple form-like scenarios, like polls

How does one receive Actionable Messages? Via Office 365 Connectors Connectors are great for receiving actionable notifications from third-party services ~100 Connectors in the catalog Available in Outlook Groups and Microsoft Teams Via standard emails Actionable Message cards are included in a <script> tag in the HTML body of any email. Yes, that does mean no AM on plain text emails

4/19/2018 4:50 PM Demo Approval scenarios: Microsoft Flow; Sharepoint; Nintex; Poll scenarios: Quickpoll, Tinypulse Shivakumar Seetharaman © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Why you should care IT Pros ISVs Developers 4/19/2018 4:50 PM Why you should care IT Pros Streamline workflows to minimize context switches, save time and increase productivity Make the automated emails you already send actionable ISVs 100 million+ Office 365 monthly active users Integrate your solution in the Office apps your users already use on a daily basis (Outlook, Microsoft Teams) Developers Declarative by nature, Actionable Messages are easy to get started with Leverage your existing services © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Action Execution Agent 4/19/2018 4:50 PM How does it work? Your service Your service sends an Actionable Message via SMTP to an address @contoso.com 1 The user receives the Actionable Message in Outlook or OWA 2 Office 365 OWA or Outlook Your service receives the HTTP POST request 4 The user clicks an action in the Actionable Message 3 Office Action Execution Agent Your service returns a success or failure response 5 The execution agent relays the response to Outlook 6 Outlook displays the custom status message or refreshes the card with the new version. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

What’s new Actionable Messages now available in Outlook 2016 4/19/2018 4:50 PM What’s new Actionable Messages now available in Outlook 2016 New multi-choice input styles Compact (combo box) or expanded (radio buttons) Multi-selection (check boxes) Hero image Make your image shine as the center piece of the card Action buttons styled as buttons We heard you loud and clear © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

What’s new (continued) 4/19/2018 4:50 PM What’s new (continued) Launch a task pane add-in from a card Combine the power of add-ins with that of Actionable Messages Let users contextually navigate to your add-in from a card to do more Add-in not installed? Not a problem – we’ll install it on the fly! Self service registration for Actionable Messages Rollout out AM for your LOB scenarios without Microsoft bottleneck Approved by your org admin Deployed in couple of hours © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo David Claux Shivakumar Seetharaman 4/19/2018 4:50 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Adaptive Cards (coming soon) 4/19/2018 4:50 PM Adaptive Cards (coming soon) Actionable Messages will soon support Adaptive Cards Design beautiful cards with much more flexibility Check out http://adaptivecards.io for more information © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Adaptive Cards compared to current format 4/19/2018 4:50 PM Adaptive Cards compared to current format Current format Adaptive © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Adaptive Cards compared to current format 4/19/2018 4:50 PM Adaptive Cards compared to current format Current format Adaptive © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Adaptive Cards compared to current format 4/19/2018 4:50 PM Adaptive Cards compared to current format Current format Adaptive © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

What’s coming Automatic card refresh Card dismissal 4/19/2018 4:50 PM What’s coming Automatic card refresh Update your card before it is displayed so it’s always fresh Card dismissal Let users dismiss the card if they’re not interested in its content Actionable Messages in Outlook 2016 Groups Actionable Messages in Outlook Mobile We’re hard at work bringing Actionable Messages to all versions of Outlook Improved connector configuration for third party connectors © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4/19/2018 4:50 PM Call to action Think about scenarios that will benefit from engaging users right within Outlook Notification emails from your LoB apps are good candidates Notifications with explicit call to actions and time sensitive Send to self from http://aka.ms/messagecardplayground tool to get familiar with card design and markup Hook up your service to Actionable Messages Register your service using the developer dashboard (http://aka.ms/publishoam) Questions/help with onboarding? onboardoam@microsoft.com © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Actionable Messages: https://dev.outlook.com/Actions 4/19/2018 4:50 PM Actionable Messages: https://dev.outlook.com/Actions Connectors: https://dev.outlook.com/Connectors Design your cards: http://aka.ms/messagecardplayground © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 4/19/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4/19/2018 4:50 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.