21st Century Hospitality Industry Dorothy Schwartz Burnt Hills-Ballston Lake H.S.

Industry Overlook Important Role in Global Economy Dynamic Sector of Economy Thriving – Competitive – Innovative

The Industry & The Economy White House Administration Change Recession Corporate Downsizing Escalating Fuel Prices Disease Epidemics (mad cow, SARS) Terrorist Attacks (9/ll, Madrid)

The Industry’s Recovery Expectations–slight growth, slow recovery Summer 2004 lodging occupancy highest since 2000 Expected lodging occupancy for Memorial Day thru Labor Day – 69.l%(2000 = 72.l%)

Trends in the Industry Wireless point of sale systems E-learning applications Broadband internet –video-on-demand Streamlines order taking process Allows on-demand training Creates revenue

Cool Trends in the Industry Adventure Tourism Individual Niche Markets

Breakdown of Hospitality Industry

Jobs Within the Industry Restaurant Manager – manages daily operations Assistant Manager – responsible for assisting the manager of restaurant Lodging Manager – Manages day to day operations of a hotel or motel

Jobs Within the Industry Director of Sales & Marketing – Responsible for supervising/managing/overseeing Concierge – Responsible for serving/assisting guests Meeting/Event Planner – Plans meetings or special events – organize, reserve, arrange, and contract

SALARIES IN THE HOSPITALITY INDUSTRY Concierge $17-30,000 Lodging Manager $20-40,000 Restaurant Manager $35-60,000

SALARIES IN THE HOSPITALITY INDUSTRY Meeting Events Manager $40-70,000 Corporate Travel Manager $45-75,000 Director of Revenue $55-65,000 Director of Sales & Mktg. $60-150,000

Tips on Getting Hired Show that you are a team player Present scenarios where you were able to handle stress Know as much as you can about the business Be enthusiastic, articulate & service oriented

Gambling Harrah’s MGM Mirage Caesar’s Mandalay Resort Group Trump Hotels & Casino Resorts Saratoga Race Track and Casino

ATTRACTIONS National Parks Service Walt Disney Parks & Resorts Busch Entertainment Corp. Paramount Parks Universal Parks & Entertainment Six Flags Club Corp

Travel Agencies/Travel Packages Express Cendant Expedia Orbitz Travelocity Maritz Inc.

Cruise Lines Carnival Royal Caribbean Norwegian Cruise Line Royal Olympic Star Cruise

Hotels Marriott Four Seasons Sheraton Holiday Inn Hyatt Radisson

LOVE/HATES Flexibility Work anywhere Prestige Experience with people Benefits/perks Long hours Difficult advancement Demanding customers Stress Low salary

Beneficial High School Courses Business Communication Business Law Computer Skills Marketing Geography Math (stats) Psychology (human behavior) Language

Employers that will hire you now! (That all depends) Do you have a car? What hours are you willing to work? What field do you want to explore? How much money do you need to make? As a high school student you are looking for “experience”…the key is to make sure you are getting the “experience” –accept nothing less!

Two-Year College Schenectady County Community College 78 Washington Avenue Schenectady, NY 12305 Admissions: 5l8(38l-1200) Degree: Associate in Applied Science in Occupational Studies Programs: Hotel & Restaurant Management Tourism & Hospitality Management

Tourism, Sales, and Convention Management Certificate Program Helps prepare you for immediate entry Upgrades skills SCCC’s certificate program is in: Tourism, Sales, and Convention Management

Specialty Program (with SUNY at Delhi) Bachelor of Business Administration In Hospitality Management

Four-Year College State University of New York at Delhi College of Technology 2 Main Street Delhi, NY 1333753 1-800-96-Delhi Degree: Bachelor of Business Administration in Hospitality Management

Who Will Hire You After College?

FACTS Albany has 6,200 first-class hotel rooms Over 750 restaurants New York - three hours away Boston - three hours away Montreal - four hours away

Hotel Possibilities The Sagamore Crowne Plaza Hotel Albany-City Center Marriott Hotels Resorts Suites Cocca’s Inn & Suites Latham Circle Holiday Inn Holidome & Meeting Center Hilton Hotels Sheraton

Restaurant Chain Possibilities Applebee’s Neighborhood Grill & Bar Bennigan’s Friday’s Friendly Outback Steakhouse

“Create Your Comfort Zone” Quote: Almost all of the world-class athletes and other peak performers are visualizers. They see it; they feel it; they experience it before they actually do it. They began with the end in mind. You can do it in every area of your life. Create an internal "comfort zone." Then, when you get into the situation, it isn't foreign. It doesn't scare you. Author:Stephen Covey Source:Daily Reflections for Highly Effective People: Living the Seven Habits