[Re]Focus on Innovation Borko Crnogorac, Telekom Srbija [borkoc@telekom.rs] Sales & Marketing Director
An overview of Telekom Srbija Group B2C B2B
Disruptive Innovation BuzzWord ::: DISRUPTION Disruptive Innovation Innovation is doing something better! Digital transformation - what you should have done yesterday? „Offering more for less is a goal - only technology can solve this.“ Mike Blake, CIO, Hyatt Big Data – knowing your customer is the key (360° view) Freemium business models Zero stock Not a single vehicle Not a single room No charge for a phone call
Top guest complaints worldwide 22% connected with core business 78% technology related 32% is Internet related
Internet = WiFi ::: Countries with most hotels offering free WiFi
Internet = WiFi ::: Cities with most hotels offering free WiFi
Internet = WiFi ::: Cities with the best hotel Wi-Fi quality
Internet = WiFi ::: What would you rather have for free in hotel?
Questions?
Thank you!