Welcome To The Presentation on D O T S O F T (3.4)

ANDHRA PRADESH TELECOM CIRCLE Integrated Telecom Database System for Commercial, Billing, Accounting, Fault Repair Service & Directory Enquiry running on a Wide Area Network ANDHRA PRADESH TELECOM CIRCLE HYDERABAD (DoTSoFT 3.4)

INTRODUCTION DoTSoFT is an integrated telecom database system comprising commercial, billing, accounting, fault repair service and directory enquiry services It can run not only on a wide area network (WAN) spanning an entire district but also on a local LAN in the offline mode. DoTSoFT is based on the latest software technologies running on a WAN and is the first of its kind in BSNL in the field of information technology. It has been conceptualised, designed and developed entirely by the core group of the Software Development Centre of the O/o CGMT, Andhra Pradesh Telecommunications Circle, Hyderabad. It has been successfully implemented in all 22 SSAs in AP and in 87 districts spread across many states in the rest of India. It has been approved by the Telecom Commission for implementation all over India.

DoTSoFT CONTEXT DIAGRAM Outdoor MDF Indoor Test Desk Potential Customer COM Enquiries Working Customer Reports DQ and Other Enquiries Commercial Section FRS TRA Payments & Refunds Complaint Booking Billing & Accounting System Administration

Deposits, Debit, Credits NEW LINES FLOW DIAGRAM Allotment PTs O PTs B Permanent Outdoor Casual Application Counter M Respective Application Stores MDF Temporary Released A/N M Service I Single SDO Returned A/Ns I Indoor No Deposits I T Raise D/N Generate A/N Test Desk Routing A/N D/N Payment C.O. G C G Payment Process Deposits, Debit, Credits Master D Revised A/N Gen. A/N Cancel Meter Readings Vacant No. Store Refunds S X A/N Store Wait List Working Lines Store A.O. Refunds Store

WORKING LINES FLOW DIAGRAM Request Registration Shift (AI/IE/ME) O B Transfer Outdoor Acc/Facilities M Safe Custody M Working Lines Counter MDF Reconnection Released A/N I Closure R Single SDO Returned A/Ns Indoor Conversion Change of Add/Ind T CO Request Approval Test Desk Generate A/N Release A/N AO Clearance G C G Meter readings Debit Master Z Raise D / N Vacant No Store Revised A/N Gen. A/N Cancel S Update Working Lines Store Payment Process D/N Payment X Request Cancellation Account Settlement History Files Closed Wkg.Lines

LCC FLOW DIAGRAM Bill Schedule Stage A Working Lines Initialization & Re-process Stage B Old Tariff A/Ns Process Data Errors Validations Stage C OMR Process Error Settings Supervisory Corrections Manual CMR Entries Stage D Gross Calls Process Tape CMR Conversions Free Calls Process Meter Readings Net Calls Process A/Ns Activities LCC Master Store Slab-wise calls & Amount LCC Amount

BILLING FLOW DIAGRAM First Entry LCC Master Store Working Lines CTMX Store Debit Master Second Entry Supr Corr. Initialization Trunk/PG/OS Store Debit Process LCC Process Rent Process Trunk Process Gross Amount Process Service Tax Process Credits Master Adjustments Process Bill Master Surcharge Process Deposits Master Deposits Process Bill Re-Process Bill Generation

ACCOUNTING FLOW DIAGRAM Instant Bill Final Bill Year-wise Analysis Cancel Bill OS List Store Installment Bill Receipt Classification Disputed Bill OS List Process Bill Master Store Suppl. Bill DisHon Chq Write Off Payments Offline Payment Store Online Payment Store Ledger Posting Store Ledger Process Paid D/N Store ABF, Stax, Sur Ledger

Closed Working Lines Store DISCONNECTIONS/RECONNECTIONS FLOW DIAGRAM Bill Master Store Ringing List Process Discon List Process Closure List Process Ringing List Discon List Closure List AO CO A/N Store Recon List Indoor MDF Outdoor Test Desk Meter readings Delay loop 15 days Closed Working Lines Store Working Lines Store

FRS FLOW DIAGRAM Complaint Booking / Enquiry Initial Testing Switch Room MDF Exch Line Testing Eqpt Final Testing Out Door Cable Section Complaint Register Supervisor Testing Working Lines Store FRS Master A/N Completion Billing Complaint History Faulty days A/N Store

CONCISE DESCRIPTION OF DoTSoFT DoTSoFT is an enterprise wide telecom database system that revolutionizes the operation and supervision of customer services by enabling all the personnel to work online. The central server contains the complete database to which all the nodes anywhere in the district log in. The database is accessed using application software residing in the nodes which have GUI interface. The nodes in the customer service centre service all the subscriber requests which flow to the commercial and accounts sections as the case may be. After validation and approval from the the concerned sections the work orders flow to the different field units depending on the activity. After the completion of the work orders the commercial and billing data of the subscriber gets updated.

CONCISE DESCRIPTION OF DoTSoFT Bill generation is absolutely easy and totally secure. Payments are faster and completely hassle free for the customer and the counter personnel because of the use of bill scanners. Revenue accounting and ledger reports are available immediately at the end of the month. The system can generate any kind of detailed as well as statistical reports. Online enquiry is available for supervision and queries.

IMPORTANT FEATURES OF DoTSoFT Every subscriber is identified by an identification number which shall be unique all over the country(CCSSAYYYYMMXXXXX). Unique ID shall be only Numeric All-India shift and closure cases are processed immediately. Database security is implemented through database grants and dynamically changing menus. System is highly scalable and can run on a wide variety of operating system platforms. The system can run on both client-server or host based systems or web based intranet without any change in the software. All the parameters of the system are table driven. State of the art technology used in the designing of the wide area network. Central control of the WAN using a robust network management software.

UTILITY OF DoTSoFT DoTSoFT is one of the first steps towards the bold and ultimate goal of E-Governance and paperless offices. All the work is done online which results in excellent customer service, non duplication of work, total supervision, complete transparency, better planning and with a facility of instant reports. Single window concept introduced for the first time. Concept of request registration number introduced through which the status of the request can be tracked and inquired. Signature warehousing to be included for online verification purpose. Instant electronic flow of data between the offices and field units with facility to print wherever required. Various intimation letters to subscribers automatically generated. Priority execution of advice notes. Messaging system between CO and Field units. Dotsoft mail system between all users. Online help facility covering all rules and regulations is provided. Complete User manual is provided in the .html format.

UTILITY OF DoTSoFT Complete history of subscriber’s activities available online. Details of subscriber records & requests, bills, demand notes, wait list, payments and work orders available online. Variable billing cycle, ISDN billing, Group billing(fortnightly, monthly ,bi-monthly). Centrex,Corporate billing, PT billing and WLL billing. NPC advice notes once completed online are billed in the next schedule. Unaddressed bills are generated when a DEL is working but the NPC advice note has not been completed in the system. Finalisation of closed connections are settled immediately and a summary of outstandings OR refund order is generated. Uncollected deposits can be billed in the regular bills and the accounting is taken care of automatically. Supplementary bills can be issued for any uncovered amount. Outstanding details can be taken for any month on any given date.

UTILITY OF DoTSoFT Debit charges and credits generated by the system and hence remove any requirement of manual entry. Voluntary deposits incorporated. New schemes - Freephone , One rupee phone, Free ISDN are incorporated. Outstanding surcharge if any, will be transferred to the next bill which reduces the number of outstanding bills. Automatic generation of ringing/disconnection list which can be ported to an interactive voice response system to alert the subscriber. Directory Enquiry shows the status at the moment of enquiry. It can query on any of the subscriber’s details in part or in full. Complete managerial supervision is possible about the activities happening anywhere in the district. Statistical data is generated to find out activity, usage and payment patterns to facilitate better customer service.

Wide Area Network for DoTSoFT in Gtr District of Andhra Pradesh. Central LAN at Ashoknagar Leased Lines (Copper) (128/64 kbps) UTP LAN E1 Channelized E1 access Multiplexer Database Server Branch Router Backbone Router UTP LAN UTP LAN Client PCs in Guntur City Terminal Server Branch Router Network Management Software PSTN UTP LAN 64 Kb/PCM Channel Client PC Kothapeta G.703/V.35 Conv. Async Leased Lines (33.6 kbps) Branch Router UTP LAN 1 x 64 Kb data channel thru’ the existing PCM Mux. Leased Data circuits Dial-up Lines(Backup) Client PC at Arundalpeta DTO Bldg. Client PC at Patnam Bazar Exch. Client PCs at Remote Offices LOGICAL DIAGRAM OF WAN CONNECTIVITY

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