Enterprise Mobility: Accelerating Business Efficiency Health Care Seminar hosted by i-NETBank Seoul Korea capture. move. manage. Kwangwoon Choe

What is happening in the industry How it will affect IT Agenda About Symbol What is happening in the industry How it will affect IT Symbol’s strategy What this means for you

Symbol At A Glance Revenue Founded in 1975 Corporate Headquarters Holtsville, NY EMEA Headquarters Berkshire, UK Wireless Labs San Jose, CA RFID Labs Rockville, MD Distribution Center McAllen, TX Symbol Technologies Korea U.S. Service Center El Paso/Juarez, TX About Symbol Symbol was founded in 1975, and today employs over 5,600 people globally. Symbol’s diverse partner network has grown to over 10,000, and Symbol’s PartnerSelect program was awarded five stars, the highest rating, from VARBusiness magazine. The Company has headquarters in Holtsville, N.Y., and sales and support offices in over 60 countries. Symbol holds 875 patents and has product-development facilities in San Jose, CA and Rockville, MD. Symbol’s global services organization operates out of El Paso, TX, Juarez, Mexico and Brno, Czech Republic. The manufacturing center is in Reynosa, Mexico and the distribution center is in McAllen, TX. Financial Success and Trends Revenue: 2003 $1.53B 2004 $1.73B 4th sequential quarter of revenue above $400M 5th sequential quarter of gross margins above 45% Sequential growth and Y/Y growth in operating margins Sequential and Y/Y growth in EPS 4th straight quarter of DSOs at or below 30 days to 23 days Q4 inventory turns of 4.5 2nd year of cffo in excess of $200 million In compliance with internal controls provisions of Sarbanes-Oxley 404 Q4-04 EPS of $0.11 exceeded high end of guidance by $0.01 European Service Center Brno, Czech Republic Manufacturing Center Reynosa, Mexico APAC Headquarters Singapore Revenue 2003 $1.53B 2004 $1.73B Employees: 5600+ globally, 1500 service professionals 92 offices worldwide and Sales and support in over 60 countries (NYSE:SBL)

What is happening in the industry

IT Challenges in the Board Room Chief information officers other executives & are both faced with increasing the speed and efficiency of the enterprise Ralph Szygenda, General Motors' group VP and CIO “Successful companies ... will be those that have the information to make on-the-spot decisions around the world and around the clock.”

But, That Is Nothing New to Us What is different now? Business processes and innovative technologies are more in sync than ever before It is a walk while you work world. caused by tremendous activity at the edge

Mobile Technologies are Changing the Edge of the Network “ WLAN technology has taken another major step toward equality alongside Ethernet as a core part of enterprise networking. Wired to Wireless from “ Fixed & Portable to Mobile from Gartner 2004 490 Million Mobile workers worldwide Source: IDC Mobile Survey 2004 Change is a constant, and the edge is no exception. The edge of the network is moving toward wireless, mobile, client/network to achieve real-time communications and information access. Early adopters of wireless technology and mobile computing have embraced the shift from a network edge to the new mobile edge and they are seeing measurable gains in productivity and operational efficiency. Client/Server to Client/Network from “ Voice over WLAN usage will skyrocket from 6% currently to 27% by August 2006. “ Batch to Real-time from Infonetics, 2004 490M Mobile Worker as of 2004 (Source: IDC Mobile Survey 2004)

Mobility Growth is Exponential… Total WLAN market to reach nearly $2.9B by the end of 2004 and $3.6B by 2008 Converged mobile device markets 2004–2008 CAGRs of 67% US and 47% worldwide Synergy Research IDC Wireless LAN switch ports double-digit annual growth is expected through 2007 Infonetics Research About 40% of workers now travel for business, and estimates show that will rise by as much as two-thirds by the end of 2006. WSJ - July 26, 2004

How will it affect IT

Closing the Technology / Strategy Gap Making a strategic investment enterprise Enabling business process change mobility Today Strategy technology must come together & Enterprise Mobility is a strategic investment Business strategy drives our mobility strategy, as the enterprise expands and processes change, so should your mobility strategy Innovation is most effective when is it a strategic corporate priority Tremendous value in technology to make our customers more successful to make their communications with their customers more effective and raise the effectiveness of both companies to a new level Enterprise Mobility is an enabler of business process change Mobility is a tool to achieve business strategy and not just a enable wireless connectivity Mobility enables changes in business processes where the real cost savings exist—new advantage Where opportunities maybe missing and mobility be applied to seize those improve productivity, increase operational efficiency and create new competitive advantages  

Remember the PC before it was networked?

Mobility is to the enterprise What networks were to the PC

? enterprise What is mobility ?

Enterprise Mobility Is Not… PDAs Cell phones Converged devices Messaging ERP & CRM Apps WiFi Access WWAN Enabling technology ? Essential technology Ingredient technology mobility assets

Enterprise Mobility Is… the ability to Enabling technology Ingredient technology Essential technology capture move manage information With A Systems Approach

The more things change… The more they stay the same

Centralized Information Within the Core yesterday

Within the Distribution Layer yesterday

Within the Access Layer yesterday

Mobile Edge Is Expanding RFID Tag RFID Tag today

Causing The “Mobility Effect” today

Increasing At An Exponential Rate today

That Can Only Be Controlled by an Enterprise Mobility System

The “Mobility Effect” is causing chaos at the edge Medication Administration Remote Patient Monitoring Specimen Collection FDA is recommending drug makers use RFID to track individual bottles of the most commonly counterfeited drugs starting in 2006 and on bottles of most drugs by 2007 Fixed Wired Network Mobility Effect Fixed Wired Network Mobility Effect: changing the way customers are architecting the edge, more flexible to support a rapidly growing workforce The edge is no longer defined by remote locations, or portable users The edge is no longer confined to a fixed wired network The edge is now defined by the mobile people, devices, applications and objects on-the-go 24 by 7 by 365 The edge is extended by wireless LAN and WAN infrastructure H Symbol Technologies Inc.: Healthcare Mobility Scenario

The Edge Is Moving From Wired to Wireless Mobile Customer Platform Inventory Management Create CDs on the Fly Q-Busting Fixed Wired Network Mobility Effect Fixed Wired Network Mobility Effect: changing the way customers are architecting the edge, more flexible to support a rapidly growing workforce The edge is no longer defined by remote locations, or portable users The edge is no longer confined to a fixed wired network The edge is now defined by the mobile people, devices, applications and objects on-the-go 24 by 7 by 365 The edge is extended by wireless LAN and WAN infrastructure Symbol Technologies Inc.: Pharm Retail Store Mobility Scenario

The “Mobility Effect” is causing chaos at the edge Cm2 Computing RFID Voice Directed Mobile Warehouse Fixed Wired Network Mobility Effect Fixed Wired Network Mobility Effect: changing the way customers are architecting the edge, more flexible to support a rapidly growing workforce The edge is no longer defined by remote locations, or portable users The edge is no longer confined to a fixed wired network The edge is now defined by the mobile people, devices, applications and objects on-the-go 24 by 7 by 365 The edge is extended by wireless LAN and WAN infrastructure Symbol Technologies Inc.: Warehouse/DC Mobility Scenario

That Can Only Be Controlled by an Enterprise Mobility System capture RFID Sensing Imaging Laser scanning Biometrics Voice move manage From chaos can come order…but only with a system approach A system that is defined by a reference architecture to capture, move and manage information Turning data to information, and information to knowledge to make faster, better and smarter decisions 802.11x WiFi Bluetooth Wireless Switch CDMA GSM GPRS Device Monitoring Active Performance Management Mass Device Deployment

Gemini-cide From chaos can come order…but only with a system approach A system that is defined by a reference architecture to capture, move and manage information Turning data to information, and information to knowledge to make faster, better and smarter decisions

Point Product & Systems Solution Symbol’s Strategy Point Product & Systems Solution

Products Point System Solutions Power of “And” WAN Mobility Services Platform System Solutions MSP Internet Access Hot Spot LAN WLAN

Enterprise Mobility Reference Architecture RFID Tag Internet Access Hot Spot LAN WLAN MSP Web Server Database Server

Capture Information in Real-time LS 2208 LS 3408 Advance Data Capture LS 9208 VS 6608 Imaging Laser scanning Biometrics Voice Sensing RFID RFID is a key data capture technology for the future Mobile Computing PPT 8800 RFID MC 9000 Next Generation in mobile computing MC 50

Move Information Instantaneously Wireless LAN control, performance and management simplicity. WS5000 Wireless Switch 802.11x WiFi Bluetooth Wireless Switch GSM /GPRS CDMA 2.4 GHz band at speeds up to a fast 54 Mbps — untethered secure access to vital network resources Access Points Centralized wired and wireless networking solution WS2000 Wireless Switch Intelligent adoption path for mixed 802.11 technologies. Access Ports

Manage Seamlessly and Securely Mass Device Deployment MSA-Mobility Solutions Agents Battery Signal Execution of device provisioning Status monitoring (battery, RF, CPU, etc.) Forwarding of data to Mobility Services Platform Active Performance Management Device Monitoring MSP-Mobile Services Platform Central management console Monitoring & troubleshooting Provisioning & configuration Analysis & correlation Extensible architecture Secure Network

Deep Domain Knowledge & Broad Industry Leadership Information at point of business decision DEEP DOMAIN KNOWLEDGE, VERTICAL EXPERTISE Create a more streamlined supply chain Achieve new levels of efficiency & effectiveness Leverage legacy IT investments Increase productivity Wholesale Distribution Manufacturing Transportation and Logistics Healthcare Government Retail CISG Cross-Industry Solutions Group Quality of Service High Availability Secure Location Aware V E R T I C A L E X P E R T I S E

A Global Network of Enterprise Mobility Partners & THE ENTERPRISE MOBILITY ECOSYSTEM (What Symbol is doing with other companies regarding enterprise mobility) They are not alone either. Symbol’s relationships with these and other companies vary from simply aligning with one another to developing collaborative value propositions for the customer. Symbol matches its strengths in Advanced Data Capture, Mobile Computing and Wireless Infrastructure with the resources of systems integrators, consulting companies, ERP and CRM vendors and other technology leaders. Together, we share a common view of the value enterprise mobility holds and through our business alliances we can transform technology into high-value customer solutions.

Many Players Claiming Leadership Move Capture Manage Symbol HP Xcellenet Denso SMART 3Com MANY PLAYERS CLAIMING LEADERSHIP: A lot of companies fall under the CAPTURE category, even more which fall under the MOVE and MANAGE categories. Each company listed is a key player in each of the Cm2 areas and has earned the right to appear in the category. HHP Symbol Symbol Metrologic Odyssey Proxim PSC Cisco Intermec Datalogic AirPrism Intermec Cisco HP

Only a Handful Has a Story to Tell Move Capture Manage Symbol HP Xcellenet Denso SMART 3Com ONLY A HANDFUL HAVE A STORY TO TELL … But how many companies fit across two of the three categories of enterprise mobility? Only a handful have a story to tell that they can actually play in more than one of the capture, move and manage paradigms. HHP Symbol Symbol Metrologic Odyssey Proxim PSC Cisco Intermec Datalogic AirPrism Intermec Cisco HP

Symbol has the End to End Solution Move Capture Manage Symbol HP Xcellenet Denso SMART 3Com ONLY SYMBOL HAS THE END-TO-END SOLUTION (1st BUILD) Only one company remains across all three columns that can truly capture information, move it seamlessly through the infrastructure to and from the data center, and effectively manage it! Since the combination of Cm2 is what is needed for businesses to run, it’s important to have industry leading products and services in more than one category, and ultimately across all three. Symbol is the leader in all three layers: capture, move and manage. Together, Cm2 becomes a complete reference architecture that differentiates Symbol from everyone else! HHP Symbol Symbol Metrologic Odyssey Proxim PSC Cisco Intermec Datalogic AirPrism Intermec Cisco HP

Symbol has the End to End Solution Move Capture Manage ONLY SYMBOL HAS THE END-TO-END SOLUTION (2nd BUILD) INTERNATIONAL QUOTE TNT - The Smooth Operator Leading global distribution company, TNT Express is set to streamline and revolutionise its entire UK operation with the introduction of a new data messaging system. There are 32 TNT Express depots throughout the UK, each one dealing with tens of thousands of consignments every week. The success of the company relies largely on the service they provide to their customers, allied to their everyday speed of response and the relay of accurate data. The Worcester depot, with its 28 vehicles, was selected to pilot the new scheme. Until recently, customer orders were written down, passed to a radio operator, and then relayed by radio to the drivers. The combination of Symbol devices throughout the warehouse environment means we have improved order accuracy and efficiency, and reduced waste and miss-picks. These devices have made everyone's jobs easier. ~ Anthony Jackson National logistics support manager Costa's “

What it means for you

Huge investments have been made in IT

…and there this tremendous activity at the edge of the enterprise

Technology & Business Strategy Convergence At the End of the Day… Technology & Business Strategy Convergence is redefining every segment of the enterprise from interacting with customers, suppliers, and employees Good News- mobility enables enterprise to conduct businesses more reliably, quickly, and cheaply through effective management of supply chains, inventories, and information   Bad News- rate of technology implementation often outpaces the understanding of business managers about how to optimally apply technology to meet strategies and attain targets to redefining and managing inventory to manufacturing product and taking it to market

Take Control of the Chaos With a System Approach …and realize the benefits of capture, move and manage efficiency improves operational increases productivity competitive advantage creates

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Broaden your view

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