Denis Lajoie Uniface Program Director Atlanta - June 8th, 2010 Compuware Montreal Office – Global Delivery Organization Denis Lajoie Uniface Program Director Atlanta - June 8th, 2010

GDO’s Mission Statement? “… to be able to provide the right resources, with the right skills, at the right time, in the right location and at the right price point in a seamless and consistent operational delivery model, regardless of the number of locations, scale of resources or service categories involved.“ 2

The New Global Delivery Organization (GDO) OUR VALUED CUSTOMERS PSD SDG Covisint Uniface Gomez DTW Auto NA… CP Vantage Global Delivery Organization (Shared Services organization) GDO will serve different CPWR’s services like PDS, SGD, Covisint, Goves and of course … Uniface. The idea is that our Uniface CPWR can need help with Uniface but also with other technology. The GDO has been build to help our customers with all available technologies… What’s NA.. Solution Delivery Group GD Governance, Demand & Supply Mgmt Collaboration Framework (Knowledge creation, mgnt & sharing) Detroit GDC Montreal GDC Gdansk GDC Shanghai GDC People, Process, Tools, Reusable Assets 3

GDO’s Business Drivers & Goals Provide consistent delivery across all locations Increase delivery effectiveness (Better, Faster, Smarter) Increase CPWR’s business and operational agility Increase delivery efficiency for competitive pricing (Labor, Location, Volume of transaction) Optimize overall operational costs to maximize CPWR investments Bottom line, enable business growth and enrich our customers experience by generating more economic value! 4

Three Types of Services OUR VALUED CUSTOMERS 5

Uniface –Transformation example Major Telco Export multiple repositories Compuware - GDO Prepare test environment Manually change code that can not be automatically converted Improve code quality Develop test strategy System testing One month on site Install new environments (Dev, Test, Prod) Develop a deployment strategy Execute subset of test cases (Validate installation and interfaces) Support User Acceptance Tests Iterative deployment Customer Training Web enablement, migrating to a new SOA architecture Building new RIA (web, mobile) PM, QA, Dev, IS Uniface expert, PM, Dev, QA Uniface Trainer, Uniface expert Compuware Amsterdam’s PSD Scan Migrate Scan report Software Migration report Migration report Software This is where we add the most strategic value… When Amsterdam will start working on the migration itself, Montreal team will start with the planning phases (communications plan, test strategy, update WBS This migration will be drive as a project Improving code quality (ex: removing SQL code) Prepare test environment Env. #1 – Uniface 7.2.02 (Baseline) Env. #2 – Uniface 9.4 (Future State) Web enablement, migrating to a new SOA architecture (migration tools only migrate code to function on 9.x, not to web services) Customer Training What’s new 6

Customer Success Stories Enhancements Critical and real time applications Analyze, Develop and Test Work in collaboration with Alouette IT team Co-sourcing (VPN, DMZ) Enhancements - Outsourcing - Offshore development (oversea) Project mode PM, BA, Dev, QA Sustainment Dedicated Uniface team Receive ticket (prioritized by the customer) PM and PCO Support level-1 (24x7) Work with Alouette IT team… 7

Thank You & Questions