UAE Federal e-Government: Governing strategy and evolution landmarks 141003DBI(M)HIA001VKMM-P1 UAE Federal e-Government: Governing strategy and evolution landmarks Khaled Ali Al Bustani Assistant Undersecretary for Budget and Revenue Ministry of Finance & Industry (MOFI) November 2004

UAE Ministry of Finance and Industry and e-Government… MOFI is a leading agent of change in the sphere of e-Government. Its goal is to use the power of the Internet and remote communications to enable citizens and residents to communicate with government agencies with minimum time and bureaucracy

e-Government is a tool for achieving significant transformation within the UAE Federal Government e-Government will be a toll improve efficiency and effectiveness by: Providing a single integrated online interface to customers; Reducing duplication and inefficiencies within Government by re-engineering processes and using technology; Using technology to integrate with the Federal Government’s suppliers; Providing employees with online tools and information to support their work

UAE Federal e-Government: 141003DBI(M)HIA001VKMM-P1 UAE Federal e-Government: Vision and keys objectives Goals Facts Strategy Progress

Vision and objectives Vision Enabling integrated policy formulation to facilitate a knowledge-based world-class government Key Objectives Focus on achieving measurable improvements rather than just automate Focus on only core Federal Government activities Focus on using e-Government to integrate across different Ministries and Agencies as required Focus on activities that will have a positive impact on customers

UAE Federal e-Government: 141003DBI(M)HIA001VKMM-P1 UAE Federal e-Government: Vision Goals Facts Strategy Implementation progress

e-Government facilitates the transformation from focus on operations to a focus on policy and regulation Policy Regulation Operations Policy Regulation Operations

We have used international standards and best practice criteria to identify “core” Government areas Non Core 56% Core 44% Is the service or activity critical to Government? Are there legislative constraints that limits outsourcing options? Is there a private sector supply market available to deliver the service? Can the quality of the service delivery be measured and controlled?

To maximize the benefits from e-Goverment Focus on core Government services; Re-structure as necessary to enable and support our various improvement initiatives; Focus on how IT can reshape work rather than automate existing work; Form partnerships with private sector to deliver services wherever possible

UAE Federal e-Government: Vision Goals Facts Strategy Implementation progress

141003DBI(M)HIA001VKMM-P1 Facts The e-Government strategy will cover Federal Government (18 ministries and 17 authorities) e-Government allows for the sharing and exchanging of information within government, businesses, and citizens...G2G, G2B and G2C e-Government allows the government to improve its focus on the development of policy     

141003DBI(M)HIA001VKMM-P1 Facts.. e-Government provides the government with the means to accurately monitor and measure the performance and implementation of policy e-Government introduces a thorough change in information and services delivery using e-Government channels and tools..such as the e-Dirham and the e-Portal

Facts.. e-Government allows for a consistent, secure and reliable way to access information and services All e-Government users are able to use a personalized access point through a portal An internal working team of 18 senior government officials at the Under-Secretary level oversees the project  

UAE Federal e-Government: 141003DBI(M)HIA001VKMM-P1 UAE Federal e-Government: Vision Goals Facts Strategy Implementation progress

141003DBI(M)HIA001VKMM-P1 Strategy Use information technology as a catalyst of enhancing procedures not just automation of existing procedures Build citizen centred applications Provide a single point of contact to the customer Build partnership with private sector to deliver services where and when possible

UAE Federal e-Government: 141003DBI(M)HIA001VKMM-P1 UAE Federal e-Government: Vision Goals Facts Strategy Implementation progress

Impact of opportunity selection Implementation Selection criteria Phase 1 Phase 2 Phase 3 Phase..n Strategy Long-term (transformational) Opportunities Quick wins Foundation (prerequisites) CSFs

Evolution landmarks… The e-Government project has been designed in such a way to be implemented in a structured ‘wave’ stages whereby each wave has its own milestones and benchmarks…

High Level View –project wave The Way Forward High Level View –project wave Project Management Across project

Milestones…e-Dirham The e-Dirham was introduced in 2001 to replace traditional methods of fees collection for government services … e-Dirham provides real time information and allows Ministries to more effectively undertake and record payment transactions, in addition to providing a modern and secure payment system for customers

…e-Dirham More than 30,000 daily transactions are processed using the e-Dirham payment option e-Dirham payment systems use state-of-the-art 128 bit encryption technology for complete safety e-Dirham Smart Cards are rechargeable and can be remotely managed 24 hours/7 days Remote management uses Interactive Voice Recognition (IVR)

….e-Registration e-Registration allows the Ministry of Labor and Social Affairs to process and issue an electronic request for a bank guarantee The request is received electronically and processed by the bank through the e-Registration system After verification the bank registers the value of the guarantee and related information The bank electronically issues a bank guarantee letter that is also received electronically and instantly by the Ministry of Labor and Social Affairs at the final stage of processing transactions.

…e-System The e-System enables clients to register and pay online for certificates of origin through the e-Dirham system Clients can cancel applications through this system

…e-Tender Businesses who wish to supply their products and services to government register online Once accepted, the supplier appears in the supplier directory on the e-Tender system. Ministries seeking to procure products/services browse pre-defined categories of suppliers and release tenders or choose suppliers based on supplier evaluation forms that outline specific criteria such as delivery, services, guarantees etc..

…e-Procurement e-Procurement is a comprehensive and systemic process in which government either establishes agreements for the acquisition or the purchase of products/services using IT systems. e-Procurement is applied through different channels such as electronic ordering; purchasing cards, reverse auctions, and automatic accounting systems

…e-Sinaee Allows online application for industrial licenses Registering in the supplier’s record Purchasing online Tenders

...e-Financial Management Information System e-FMIS Provides government accounting for UAE federal government including general ledger, prepayment, review and audit, cash management, etc… Provides government budgeting and forecasting Establishes a uniform performance tracking methods Streamlines the government financial process Increasing the efficiency and accountability in government Enhances financial reporting

The e-Portal is the UAE government’s electronic gateway that serves to: Be as a convenient first-stop portal for users to locate the latest Government information such as news and policies Conduct a wide range of transactions online with government agencies Create a pro-enterprise ecosystem for businesses which will transform the way in which the UAE public interacts with the Government

Other milestone projects in implementing the e-Government phases include … e-Human Resources Management System, e-Project, e-Expat, e-Citizen, e-Tawasul-Document Management, e-Access, e-Diplomat…

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