The Millennia Adult Learner Understanding The Learning Demands of Generation Y: The Echo Boomers Design & Presentation: Diane Yates AAMVA Region I Conference July 18, 2011 Baltimore, MD

The BIG Picture 76 million millenials born between 1980-2000 By 2012, approximately 35 million of those millenials will be in the workforce They will dominate the workforce for 70 years

The BIG Picture Questions What’s the difference between how we’ve done instruction before and what we need to do now? What do we have to do to accommodate and attract the Millennials? How does the Millennia adult learn best? What do they expect from us? How should we prepare our agencies for them? What will it cost us not to hire them and/or not be prepared for them?

Evolution Of The Adult Learner LEARNER-DRIVEN Collaboration Efficient, self- service Personalized CONTEXTUAL Learning & work embedded in the application Much more work-related Learner forums Course ratings Blogs Mapped to the real world of the job BLENDED Interactive e-learning Face-to-face Self-paced Aligned w/ agency goals ONLINE E-reading Anywhere, anytime CLASSROOM Classroom event Instructor-led Skills-based Evolution Of The Adult Learner

Understanding Gen Y Impatient Constant need of “latest” and “greatest” The Millennia Learner Impatient Constant need of “latest” and “greatest” Don’t email Don’t read paper Get bored quickly and easily On-the-go, information-focused Seek and expect coaching but they call it “help” Want information from their peers Want to be heard regularly Don’t want to be led Want to be in charge of their own learning Want to solve problems when the specific work task appears Constantly searching for the info they need from unstructured knowledge source More concerned with information than quality of production

What They Expect SOCIAL NETWORKS 3-D LEARNING SMART PHONES COMM OF PRACTICE DOC LIBRARIES GEN Y SEARCH MENTORS What They Expect EXPERTISE LOCATION IMs i-Pads POD VOD CASTS WIKIs GAMING BLOGS

What do they want? Short-targeted learning Easy and quick access Bite-size learning Immediate connections to info Mobile devices Ability to self-pace Variety of information resources Mobile virtual classroom Social components to learning

What Needs To Be Done Mobile info devices m-Learning Blended learning

What Needs To Be Done User-generated content Online communities Virtual classrooms More use of video Collaboration Podcasts developed by Topic Knowledgeable Professionals(TKP)

What Needs To Be Done On-site learning Opportunities to electronically capture & share knowledge Informal vs. formal learning

5 To Do… Ensure that your plans for learning renovation are agile enough for your succession planning, enterprise and business plans. Test and evaluate the appropriateness of the emergent learning. Figure out how to support it. Create short-duration nuggets and opportunities for learning. Tag them well. Create a current application of social networking. Inventory the existing features of your learning functions.

In conclusion…

The Millennia Adult Learner Understanding The Learning Demands of Generation Y: The Echo Boomers THANK YOU ! Design & Presentation: Diane Yates AAMVA Region I Conference July 18, 2011 Baltimore, MD