The Handbook of Logistics and Distribution Management By Alan Rushton, Phil Croucher and Peter Baker Figures and Tables: part 1

Figure 1.1 A flow representation of logistics for a fast-moving consumer goods (FMCG) manufacturer. This shows the key components, the major flows and some of the different logistics terminology Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p5

Figure 1.2 The key components of distribution and logistics, showing some of the associated detailed elements Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p6

Table 1.1 Logistics costs as a percentage of sales turnover Cost as Percentage of Turnover Main Company Business   Transport Cost % Warehouse/Depot Cost Inventory Investment/Holding Cost Administration Cost Overall Logistics Cost Office equipment 3.20 10.70 0.87 14.77 Health supplies 1.36 9.77 0.66 0.19 11.98 Soft drinks 2.53 2.71 0.44 5.68 Beer (food and drink) 8.16 2.82 0.56 2.19 13.74 Spirits distribution 0.37 0.27 0.07 0.10 0.81 Cement 25.20 9.10 7.10 4.60 46.00 Automotive parts 2.07 6.35 1.53 9.96 Gas supply (non-bulk) 9.41 2.45 0.02 Computer maintenance 0.45 0.29 0.05 0.88 Computer supply 0.65 0.78 0.09 1.52 Healthcare 0.96 1.08 1.21 3.25 Specialist chemicals 7.23 1.95 0.20 0.49 9.87 Fashion 0.38 1.31 0.33 2.02 Food packaging 3.14 3.73 0.85 7.72 Source: Benchmark survey of UK companies by Dialog Consultants Ltd Table 1.1 Logistics costs as a percentage of sales turnover Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p13

Figure 1.4 A typical physical flow of material from suppliers through to customers, showing stationary functions and movement functions, linked to a diagram that reflects the ‘value added’ nature of logistics Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p15

Figure 2.1 Some potential trade-offs in logistics, showing how different company functions might be affected Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p19

Figure 2.2 Logistics planning hierarchy Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p20

Figure 2.3 The major functions of the different planning time horizons Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p21

Figure 2.4 Some of the main logistics elements for the different planning time horizons Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p22

Figure 2.5 The planning and control cycle Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p23

Figure 2.6 The many ways in which logistics can provide an impact on an organization’s return on investment Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p24

Figure 2.7 The logistics implications of different competitive positions Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p29

Figure 3.1 Core product versus product ‘surround’, illustrating the importance of the logistics-related elements Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p34

Figure 3.2 The seven ‘rights’ of customer service, showing the main service classifications Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p35

Figure 3.3 The constituent parts of total order fulfilment cycle time Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p38

Figure 3.6 An overall approach for establishing a customer service strategy Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p42

Figure 3.7 Different types of customer service study Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p43

Figure 3.8 The advantages and disadvantages of different survey approaches Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p44

Figure 3.9 Rating table for selected customer service factors Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p45

Figure 3.10 Company competitiveness at current service levels – Target Chart Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p46

Figure 3.11 Competitive benchmarking showing opportunities for improving service when comparisons are made with customer requirements and the performance of key competitors Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p47

Figure 3.12 A practical example of gap analysis Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p48

Figure 3.13 The relationship between the level of service and the cost of providing that service Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p49

Figure 3.14 Radar gram showing the perfect order targets and achievements Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p52

Figure 4.1 Alternative distribution channels for consumer products to retail stores Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p58

Figure 4.2 A typical channel of distribution, also showing the difference between the physical and the trading channel Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p62

Figure 4.3 ‘Long’ and ‘short’ distribution channels Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p65

Figure 4.4 An approach to designing a channel structure Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p66

Figure 5.3 Fourth-party logistics, showing the main areas of service that could be provided Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p81

Figure 5.4  The different characteristics that distinguish freight exchanges from each other Source: Rushton, A, Croucher, P. & Baker, P. (2017) The Handbook of Logistics and Distribution Management, 6th Edition, Kogan Page, London, p85