N922 Community Recreation Program Understanding the Community Recreation Standards Presenters: Leslie Gould, Karen Widman, Patricia Owens Commander, Navy Installation Command…Supporting Command to the Warfighter

N922, Community Recreation Program On Base Community Events Command Picnics/Events Party / Picnic Support Fleet Recreation/Visiting Ships / Squadrons Information and Resources Trips and Outings Outdoor Recreation Equipment Rental Recreation Programming / Classes / Activities Tickets Recreational Green Space Coordination Leisure Travel Commander, Navy Installation Command…Supporting Command to the Warfighter

N922, Community Recreation Program Efficiency and Standardization Improved Programming Shared Resources Shared Staff Community Recreation Liberty Library Commander, Navy Installation Command…Supporting Command to the Warfighter

COMMUNITY REC PDC Scores *Community Recreation PDC score in 2012 & 2014 is the average of ITT/ODR scores

2015 PROGRAM STANDARDS Administration 8.05 Equipment 7.83 Facilities 8.65 Personnel 4.35 Programming 6.73

PROBLEM STANDARDS Staffing: 1.1 Key staff vacancies (programmer or lead) 1.3 Training/Certifications (CARE, FFR, CLIA, gear rental, playgrounds) Facilities: 2.1.9 Adequate space for storage, repairs and programming 2.2.4 Signage (facility, informational, safety) 2.2.20 Maintenance of green space grounds

PROBLEM STANDARDS Programming: 3.1.1 Annual special events calendar 3.1.8 Off-base events (discounted entry fees and event promotion) 3.2.3 Trip is planned to break even 3.3.1 Leisure travel booking, customer follow up and feedback 3.5.1 Types of gear rental equipment 3.5.3 Retail sale of consumable supplies 3.6.3 Staff able to offer gear instruction 3.7.1 POC for MWR spaces / outdoor rec areas

PROBLEM STANDARDS Programming Continued: 3.7.8 Drop-in activities offered daily 3.8.3 Information and referral for park areas outside gate 3.9.1 Communication with home ported ships and tenant commands 3.10.3 N9 information and resources 3.10.7 ‘Do it yourself’ trip/activity 3.10.12 MWR phone numbers and URLs 3.11 Number of Visiting Ships/Squadrons

PROBLEM STANDARDS Equipment: 4.1.1 Rental equipment available and maintained (difference with 3.5.1?) 4.1.4 Vehicles 4.1.14 Fleet Recreation Centers 4.2 Equipment replacement plans Administration: 5.1.4 Tracking dollar value for free official command equipment and facility use

PROBLEM STANDARDS Administration Continued: 5.1.5 Job descriptions 5.1.13 Employee recognition programs 5.1.21 Fees and charges posted 5.1.24 Customer interest assessment 5.1.27 Lesson plan, trip/after action reports 5.1.34 Equipment specification sheet 5.1.35 Developed SOPs

REVISED STANDARDS Staff Qualifications: Old 1.2.4 The Community Recreation Assistant has Associates Degree in Recreation, Business, Hospitality or closely related field or 2 years recreation or related field work experience. New: 1.2.4 At least one of the Community Recreation Assistant has Associates Degree in Recreation, Business, Hospitality or closely related field or 2 years recreation or related field work experience. Staff Training: Old: 1.3.13 All staff have completed C.A.R.E. training. 1.3.14 All staff hold a Food Handler Certification. New:1.3.13 All NF staff have completed C.A.R.E. training. 1.3.14 All NF staff hold a Food Handler Certification.

REVISED STANDARDS Facility Old: 2.2.22 Safety and informational signage is professional in appearance and displayed where needed (vice all combined into one sign at a single location). New: 2.2.22 Display Safety and informational signage in professional manner and ensure it is displayed where needed. Programming: Old: 3.7.8 Drop-in activities are offered at Community Recreation facilities on a daily basis. Examples include family game night, indoor putt-putt, indoor family inflatable section, shuffleboard and coloring contests. New: 3.7.8 No fee drop-in activities are offered through your Community Recreation facilities (inside or outside) on a weekly basis. Examples include family game night, indoor putt-putt, indoor family inflatable section, shuffleboard and coloring contests.

REVISED STANDARDS Programming: Old: 3.2 Trips, Tours and Outings: Community Recreation organizes trips, tours and outings for all eligible customers including active duty, families, retirees, command groups and for other N9 programs (Liberty, CYP, etc.) to various off-installation venues. They are offered either in-house or through a partnership with an off-installation provider. They are all priced to at least break even (excluding commercial shuttle services). Tours. Tours may or may not provide transportation and includes a destination facilitated sightseeing guide services. Outings. Outings are facilitated activities that take place at a destination and may or may not include transportation. New: 3.2 Trips, Tours and Outings: Community Recreation organizes trips, tours and outings for all eligible customers including active duty, families, retirees, command groups and for other N9 programs (Liberty, CYP, etc.) to various off-installation venues. They are offered either in-house or through a partnership with an off-installation provider. They are all priced to at least break even (including commercial shuttle services). Tours. Tours may or may not provide transportation and includes a destination facilitated sightseeing guide services (such as a sightseeing tour of piazza duomo, haunted ghost tour, etc.). Outings. Outings are facilitated activities that take place at a destination and may or may not include transportation (such as hiking, rock climbing, or white water rafting, etc.).

REVISED STANDARDS Programming: Old: 3.5.2 Offers rental of other types of commercial grade outdoor recreation equipment not related to human-powered equipment (camping trailers, Segways, RVs, boats, etc.) . New: 3.5.2 Offers rental of other types of commercial grade outdoor recreation equipment not related to human-powered equipment (camping trailers, Segways, RVs, boats, etc.) or provides referral information to customers for companies that do provide rentals. Referrals should be to a nearby exchange or within a 30 minute drive for an off-base supplier. Old: 3.5.3 Offers retail sale of consumable supplies needed for the operation of the rental equipment (firewood, propane, bait, etc.) New: 3.5.3 Offers retail sale of consumable supplies needed for the operation of the rental equipment (firewood, propane, bait, etc.) or provides customers information about where to purchase supplies. Referrals should be to a nearby exchange or within a 30 minute drive for an off-base supplier.

REVISED STANDARDS Programming: Old: 3.4.3 Ticket prices average a 10% or better discount over gate/commercial ticket prices (overall average for all tickets). New: 3.4.3 Ticket prices are discounted at least 10% or more over gate/commercial ticket prices (overall average for all tickets). Old: 3.7.5 Community Recreation programs are offered at a minimum of 2- 9 programs per month determined by base size (see chart below). These programming hours exclude trips, tours, outings, classes or special events. These are staff directed programs either in or outside of a facility. Examples are tournaments, paintball, themed activities, etc. New: 3.7.5 Community Recreation programs are offered at a minimum of 2- 9 programs per month determined by base size (see chart below). These programming hours exclude trips, tours, outings, classes or special events. These are directed programs either in or outside of a facility. These are recreation filler activities. Examples are coloring contests, tournaments, paintball, themed activities, etc.

WHAT IS GOING WELL Small Special Events Trips, Tours and Outings Leisure Skill Classes Tickets Party Picnic Equipment Support Green Space / Picnic Areas CR Program Branding Staff Attitudes

EXECUTION ISSUES Number of small special events per year Number of trips per month Multiple POS at one customer service desk IT infrastructure Dedicated facility Cross training of staff who are established in their jobs Sharing staff with other MWR Programs (Liberty, Library, etc.)

Questions?? Questions and POCs Karen Widman: karen.widman@navy.mil Points of Contact (POCs): Emails: Karen Widman: karen.widman@navy.mil Patricia “Patty” Owens: patricia.f.owens@navy.mil Leslie Gould: leslie.gould@navy.mil