Kagman Community Health Center Introduction to the Patient-Centered Medical Home Vincent Castro, Executive Director Katherine Elstun, MD, Medical Director PCPCC Map Tools. (2015). Patient-Centered Medical Home 101: General Overview. Patient-Centered Primary Care Collaborative. Accessed at https://www.pcpcc.org/resource/map-tools-pcmh-slide-presentations.

Defining the Medical Home The medical home is an approach to primary care Committed to Quality and Safety Maximizes use of health IT, decision support and other tools Accessible Care is delivered with short waiting times, 24/7 access and extended in-person hours Coordinated Care is organized across the ‘medical neighborhood’ Comprehensive Whole-person care provided by a team Person-Centered Supports patients and families in managing decisions and care plans Source: www.ahrq.gov

UCSF Center for Excellence in Primary Care. http://www. ucsf  Source: UCSF Center for Excellence in Primary Care.

PCMH at  of “Medical Neighborhood” Hospital Home Health Health IT $ Patient-Centered Medical Home Public Health Employers Schools Faith-Based Organizations Community Centers Diagnostics Pharmacy Mental Health Specialty & Subspecialty Skilled Nursing Facility $ Health IT Health Care Delivery Organizations Community Organizations

Utilize care teams Care coordinators Health coaches Peer support Care managers Community supports and social workers Pharmacists Patients, families & Caregivers

Include patients, families & caregivers as part of care team Consider experience of care from the patient’s perspective – and include families & caregivers Patients with multiple chronic conditions (and/or their caregivers) often in best position to advise care team on challenges/opportunities to improve care Through their stories, patients can energize and encourage team to promote compassionate care

KCHC Patient Engagement Contract Dear Patient, Welcome and thank you for choosing KCHC. We are committed to providing you with the best medical care based on your health needs. Our hope is that we can form a partnership to keep your whole self as healthy as possible, no matter what your current state of health. Your commitment to our patient-centered medical home practice will provide you with an expanded type of care. We will work with both you and other health care providers as a team to take care of you. You will also have better access to us through phone and group visits. As your primary care team, we will: Learn about you, your family, life situation, and health goals and preferences. We will remember these and your health history every time you seek care and suggest treatments that make sense for you. Take care of any short-term illness, long-term chronic disease, and your all-around well-being. Keep you up-to-date on all your vaccines and preventive screenings. Connect you with other members of your care team (specialists, health coaches, etc.) and coordinate your care with them as your health needs change. Be available to you after hours for your urgent needs. Notify you of test results in a timely manner. Communicate clearly with you so you understand your condition(s) and all your options. Listen to your questions and feelings. We will respond promptly to you – and your calls – in a way you understand. Help you make the best decisions for your care. Give you information about classes, support groups, or other services that can help you learn more about your condition and stay healthy.

KCHC Patient Engagement Contract We trust you, as our patient, to: Know that you are a full partner with us in your care. Come to each visit with any updates on medications, dietary supplements, or remedies you’re using, and questions you may have. Let us know when you see other health care providers so we can help coordinate the best care for you. Keep scheduled appointments or call to reschedule or cancel as early as possible. Understand your health condition: ask questions about your care and tell us when you don’t understand something. Learn about your condition(s) and what you can do to stay as healthy as possible. Follow the plan that we have agreed is best for your health. Take medications as prescribed. Call if you do not receive your test results within two weeks. Contact us after hours only if your issue cannot wait until the next work day. If possible, contact us before going to the emergency room so someone who knows your medical history can care for you. Agree that all health care providers in my care team will receive all information related to your health care. Pay your share of any fees. Give us feedback to help us improve our care for you. I look forward to working with you as your primary care provider in your patient-centered medical home. Provider Signature Printed Provider Name Date __________________________ __________________________________ __________________ Patient Signature Printed Patient Name Date

Kagman Community Health Center - PCMH Benefits of the PCMH Cost Savings Fewer ER visits/Hospitalizations Improved Health Improved patient and staff satisfaction

Reported Outcomes: Cost Savings Program Outcomes Date Published Report Type Anthem BC ACO $4.7 Million (in 6 months) June 2014 Industry Report BCBS Michigan PCMH Program $26.37 PMPM (2009-2010) $155 million (2008-2011) July 2013 Peer-Reviewed Oregon Coordinated Care Organizations (Medicaid) 18-19% reduction in ER visit spending Nov 2013, Vermont Blueprint for Health (Multi-Payer) Reduced expenditures in 2012 by: $386 PMPY commercial (ages 1-17) $586 PMPY commercial (ages 18-64) $200 PMPY Medicaid (ages 1-17) $447 PMPY Medicaid (ages 18-64) Jan 2014 CareFirst BCBS PCMH Program (DC, MD, VA) $267 million avoided costs (2011-2013) July 2014 Monarch Healthcare CMS Pioneer ACO (CA) 5.4% reduction in medical costs in 2012 (Medicare) Horizon BCBS of New Jersey PCMH Program $4.5 million savings (ER visits and hospitalizations) 4% lower total cost of care (all patients) 4% lower cost of care (diabetes patients) Independence BC PCMH Program (PA) Total cost savings for high risk groups: 7.9% and 11.2% (2010, 2009) March 2014

Reported Outcomes: Cost Savings Program Outcomes Date Published Report Type Anthem BC ACO $4.7 Million (in 6 months) June 2014 Industry Report BCBS Michigan PCMH Program $26.37 PMPM (2009-2010) $155 million (2008-2011) July 2013 Peer-Reviewed Oregon Coordinated Care Organizations (Medicaid) 18-19% reduction in ER visit spending Nov 2013, Vermont Blueprint for Health (Multi-Payer) Reduced expenditures in 2012 by: $386 PMPY commercial (ages 1-17) $586 PMPY commercial (ages 18-64) $200 PMPY Medicaid (ages 1-17) $447 PMPY Medicaid (ages 18-64) Jan 2014 CareFirst BCBS PCMH Program (DC, MD, VA) $267 million avoided costs (2011-2013) July 2014 Monarch Healthcare CMS Pioneer ACO (CA) 5.4% reduction in medical costs in 2012 (Medicare) Horizon BCBS of New Jersey PCMH Program $4.5 million savings (ER visits and hospitalizations) 4% lower total cost of care (all patients) 4% lower cost of care (diabetes patients) Independence BC PCMH Program (PA) Total cost savings for high risk groups: 7.9% and 11.2% (2010, 2009) March 2014

Reported Outcomes: Fewer ER/Hospital Visits Program Outcomes Date Published Report Type Aetna PCMH - New York 35% fewer hospital admissions (WESTMED Medical Group, year 1) June 2014 Industry Report CareFirst BCBS PCMH Program (DC, MD, VA) 6.4% fewer hospital admissions 8.1% fewer readmissions (all-cause) 11.1% fewer hospital days July 2014 BCBS Michigan PCMH Program 27.5% lower hospital stays 11.8% lower PC-sensitive ER visits (adults) 9.9% lower ER visits (adults) 14.9% lower ER visits (pediatrics) Missouri Health Homes (Medicaid) 6-8% decrease in ER use 10-13% decrease in hospitalizations Nov 2013 New York Health Homes (Medicaid) 23% decrease in hospital admissions and ER visits March 2014 Rhode Island Chronic Care Sustainability Initiative (Multi-Payer) 11.6% fewer ambulatory-sensitive ER visits (2013) Fewer inpatient hospitalizations among more experienced participants (2014) Nov 2013, May 2014 Peer-Reviewed, PCPCC’s compiled source of programs (Filter results by “Fewer ED / Hospital Visits”): http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed January 2015. http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed September 2014. http://www.pcpcc.org/initiatives/evidence

Reported Outcomes: Fewer ER/Hospital Visits Program Outcomes Date Published Report Type Aetna PCMH - New York 35% fewer hospital admissions (WESTMED Medical Group, year 1) June 2014 Industry Report CareFirst BCBS PCMH Program (DC, MD, VA) 6.4% fewer hospital admissions 8.1% fewer readmissions (all-cause) 11.1% fewer hospital days July 2014 BCBS Michigan PCMH Program 27.5% lower hospital stays 11.8% lower PC-sensitive ER visits (adults) 9.9% lower ER visits (adults) 14.9% lower ER visits (pediatrics) Missouri Health Homes (Medicaid) 6-8% decrease in ER use 10-13% decrease in hospitalizations Nov 2013 New York Health Homes (Medicaid) 23% decrease in hospital admissions and ER visits March 2014 Rhode Island Chronic Care Sustainability Initiative (Multi-Payer) 11.6% fewer ambulatory-sensitive ER visits (2013) Fewer inpatient hospitalizations among more experienced participants (2014) Nov 2013, May 2014 Peer-Reviewed, PCPCC’s compiled source of programs (Filter results by “Fewer ED / Hospital Visits”): http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed January 2015. http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed September 2014. http://www.pcpcc.org/initiatives/evidence

Reported Outcomes: Improved Health Program Outcomes Date Published Report Type Anthem BC ACO (CA) Increase in meeting quality measures: 7.5% LDL (diabetes) 3.8% in cholesterol management for heart disease patients June 2014 Industry Report CareFirst PCMH Program (DC, MD, VA) 3.7% higher quality scores for panels receiving incentives 9.3% higher quality scores for PCMH panels (2011-2012) June 2013 Horizon BCBS NJ PCMH Program 14% higher rate in improved diabetes control 12% higher rate in cholesterol management July 2014 South Central Pennsylvania Alliance Improved blood pressure control from 67% in 2010 to 79% in 2013 (East Berlin Family Medicine practice) Fresno PCMH Initiative (CA-AFP) 50% increase in diabetes patients with controlled blood sugar after 1-yr pilot Feb 2014 Primary Care Information Project (NY Medicaid) Outperformed non-PCMH practices on BP control in hypertension/ diabetes patients, and smoking cessation intervention measures Peer-Reviewed PCPCC’s compiled source of programs (Filter results by “Improved Health”): http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed January 2015. http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed September 2014. http://www.pcpcc.org/initiatives/evidence

Reported Outcomes: Improved Health Program Outcomes Date Published Report Type Anthem BC ACO (CA) Increase in meeting quality measures: 7.5% LDL (diabetes) 3.8% in cholesterol management for heart disease patients June 2014 Industry Report CareFirst PCMH Program (DC, MD, VA) 3.7% higher quality scores for panels receiving incentives 9.3% higher quality scores for PCMH panels (2011-2012) June 2013 Horizon BCBS NJ PCMH Program 14% higher rate in improved diabetes control 12% higher rate in cholesterol management July 2014 South Central Pennsylvania Alliance Improved blood pressure control from 67% in 2010 to 79% in 2013 (East Berlin Family Medicine practice) Fresno PCMH Initiative (CA-AFP) 50% increase in diabetes patients with controlled blood sugar after 1-yr pilot Feb 2014 Primary Care Information Project (NY Medicaid) Outperformed non-PCMH practices on BP control in hypertension/ diabetes patients, and smoking cessation intervention measures Peer-Reviewed PCPCC’s compiled source of programs (Filter results by “Improved Health”): http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed January 2015. http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed September 2014. http://www.pcpcc.org/initiatives/evidence

Reported Outcomes: Improved Patient/Clinician Satisfaction Program Outcomes Date Published Report Type Fresno PCMH Initiative (CA-AFP) Overall improvement in patient satisfaction Feb 2014 Industry Report MGM Resorts Direct Care Health Plan 88% satisfaction rating among members (2013) Jan 2014 Rhode Island Chronic Care Sustainability Initiative (Multi-Payer) Practices increased their positive patient experience ratings for: access to care communication with care team office staff responsiveness shared decision-making self-management support May 2014 VA Patient-Aligned Care Team (National) Lower staff burnout in PCMH practices (2.29 vs. 2.80, p=.02) Higher patient satisfaction scores in PCMH practices (9.33 vs. 7.53, p<.001) June 2014 Peer-Reviewed PCPCC’s compiled source of programs (Filter results by “Improved Patient/Clinician Satisfaction”): http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed January 2015. http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed September 2014. http://www.pcpcc.org/initiatives/evidence

Reported Outcomes: Improved Patient/Clinician Satisfaction Program Outcomes Date Published Report Type Fresno PCMH Initiative (CA-AFP) Overall improvement in patient satisfaction Feb 2014 Industry Report MGM Resorts Direct Care Health Plan 88% satisfaction rating among members (2013) Jan 2014 Rhode Island Chronic Care Sustainability Initiative (Multi-Payer) Practices increased their positive patient experience ratings for: access to care communication with care team office staff responsiveness shared decision-making self-management support May 2014 VA Patient-Aligned Care Team (National) Lower staff burnout in PCMH practices (2.29 vs. 2.80, p=.02) Higher patient satisfaction scores in PCMH practices (9.33 vs. 7.53, p<.001) June 2014 Peer-Reviewed PCPCC’s compiled source of programs (Filter results by “Improved Patient/Clinician Satisfaction”): http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed January 2015. http://www.pcpcc.org/initiatives/evidence Source: Primary Care Innovations and PCMH Map by Outcomes. PCPCC. Accessed September 2014. http://www.pcpcc.org/initiatives/evidence

Kagman Community Health Center

Thank You Kagman Community Health Center PCPCC Map Tools. (2015). Patient-Centered Medical Home 101: General Overview. Patient-Centered Primary Care Collaborative. Accessed at https://www.pcpcc.org/resource/map-tools-pcmh-slide-presentations.