Quick Reference Guide:

Slides:



Advertisements
Similar presentations
Filing a Warranty Claim On-Line Claim Filing. 1.Upon successful login, the screen to the right appears. 2.To start a new warranty claim or check the status.
Advertisements

Activating Paymate Acclaim  Activating Paymate  Activation  Online Activation  Fax Activation  Review and Verify Activation and License Terms 
HP Support Agreement Manager Tools Support Contract Assistant (SCA) Quick Reference Guide September 2006.
CareCentrix Direct Training.
March, 2015 Quick Reference Guide: How to Request Accessories under Comprehensive Coverage ZEBRA TECHNOLOGIES.
You’re covered – period Symbol Mobile Computer Customer Services.
How to get started RMA Portal ZEBRA TECHNOLOGIES March 19, 2015.
LOGASnet Introduction and Overview for external Organisations Click the forward button to begin.
Standard & Extended Warranty for Business Business Services & Support Overview: Standard Warranty Surface devices and all in-box accessories are covered.
A.Sure 2011 – A Sales Guide An overview of the a.sure service product portfolio.
Invoices On – Line Registration Instructions for Vendors.
Radiant-Seacom Repairs
HOW TO GET STARTED RMA PORTAL
ONLINE CLAIMS TRACKING
TrendReader Standard 2 This generation of TrendReader Standard software utilizes the more familiar Windows format (“tree”) views of functions and file.
Grants Online Locating and Viewing Documents Attached to a Grant of Aid Step-by-Step Guide February 2013.
Trimble Heavy & Highway Americas Order Fulfillment FAQ.
PCT-SAFE and e-Services developments Webinar September 7/
Sage Metering Service Department
Technical Support and RMA Tutorial Customer Interaction Center - CIC.
Qualifications Portal Guide Personal Development and Employability Qualification.
Activating Clarity  Activating Clarity  Activation  Online Activation  Fax Activation  Review and Verify Activation and License Terms  Updating.
Retail Training Manuel 2 Overview  One stop, secure, and easy-to-use web-based tool that incorporates rate, quote, and bind functions  Enables agents.
Remote Access Overview. Log In Remote Users Home Page.
Online Resources From Oxford University Press This presentation gives a brief description of Oxford Public International Law It tells you what Oxford.
TECHTRONIC DESIGN © 2012 Registration for extended warranty on tools and batteries.
Equipment & e-learning support (Click to advance through presentation) multimedia.
Payment Services Supplier Portal Training Vittoria Falbo (FSS Global Service Management)
BUS HIVE ACCOUNT SETUP TRAINING FOR TRIP REQUESTORS & APPROVERS California State University, Chico Vehicle Reservations Office.
Atrezzo Provider Portal Outpatient Case Creation July 2015 INTEGRATED CARE MANAGEMENT AND QUALITY IMPROVEMENT 1.
HR Information System Upgrade eRecruitment. HR Information System Upgrade – eRecruitment 2 Welcome to today’s session on eRecruitment Your Presenters.
2004/051 >> Supply Chain Solutions That Deliver Users.
Company Confidential Info Exchange Workflow Examples for External Users: File Transfers Company Confidential.
Process Overview. Page 2 Agenda Problem Reporting and Escalation Procedure RMA Process Overview.
Relocation Services and Equipment Modification Services
Quick Start for Apple iPhone/Ipad February 2017
Quick Reference Guide: How to Request Accessories under
Supplier Portal Self-Registration
Control Center – IQ Networking Overview
Service from the Start.
Title: Mobile Communication 3100 Keycode Retrieval System (KRS) User Guide Issue: 0.2 Date: July 2011 Hi and welcome to the Order Centre.
Two-factor authentication
Enterprise Mobility Services
CSM System ( Customer Service Management System)
Online Testing System Assessment Viewing Application (AVA)
Online Tools Guide to Security Products International Website.
Title: Unified Communication Application Suite Keycode Retrieval System (KRS) User Guide Issue: 0.2 Date: July 2011 Hi and welcome to the.
Kensington WebQA Logging incidents.
Online Testing System Assessment Viewing Application (AVA)
Hi and welcome to the Order Centre – Ordering training.
Hi and welcome to the Order Centre – Ordering training.
How to register patients via EEG services
Title: Agile Communication Environment Keycode Retrieval System (KRS) User Guide Issue: 0.4 Date: July 2011 Hi and welcome to the Order.
Portman Livewire User Guide.
User Guide Portman Concur
Title: MPS500 & Workstation (New System) Keycode Retrieval System (KRS) User Guide Generating and Retrieving Keycode License using URN.
The initial step on your ABB care journey
Online Testing System Assessment Viewing Application (AVA)
Online Resources From Oxford University Press.
How Students Log In and Start a Test
Responding to a Rogers Sourcing Event STEP Table of Contents Page
QUICK START USER GUIDE.
Qualifications Portal Guide
Hi and welcome to the Order Centre – Ordering training.
QPTM- Application Fundamentals
To access the Customer Portal, Login via
RMA User Guide.
Ethernet diagnostic journey explained
Warranty screenshots.
Partner Portal Training document
Presentation transcript:

Quick Reference Guide: How to Request Accessories under Comprehensive Coverage February, 2016 ZEBRA TECHNOLOGIES 1

Content Comprehensive Coverage overview How to Request Accessory Replacement under Comprehensive Coverage: Online via the Repair Order Portal By completing the RMA Form Contacts for Further Assistance

Truly Comprehensive Coverage Service from the Start with Comprehensive Coverage: Goes beyond normal wear and tear Covers internal and external components damaged through accidental breakage Now extends to select accessories that ship together with following products: ES400, MC1000, MC17XX, MC21XX, MC3000 Family, MC3100 Series, MC35XX, MC50XX, MC55XX, MC65XX, MC70XX, MC75XX, MC9000 Series, MC9190-G, MC9590, VC5090, WT4090 Series mobile computers, RS309, RS409, RS507 scanners, RS419, Omni XT15, VH10, WAP4 At the time an eligible product is returned to the service center for repair, we will replace missing or damaged1: Styluses – STYLUS Tethers – TETHER Screen protectors – PROTECTOR Hand straps – STRAP Battery doors, where applicable – BATT DOOR Corded adapter (ADPTRWT-RS507-R for RS507 only) – CORDED ADAPTER As indicated by the customer when they complete the RMA.

VH10 WAP4 OMNI XT15 Stylus and Stylus Holder – STYLUS Stylus short yellow – STYLUS YELLOW Stylus long grey – STYLUS GREY Tether - TETHER Stylus holder - HOLDER Screen protector – PROTECTOR Adjustable hand strap – STRAP DOUBLE LOOP Non-adjustable hand strap (recommended for use with vehicle cradle) – STRAP ELASTIC Stylus and Stylus Holder – STYLUS Screen Protector – PROTECTOR Battery door Standard (2850 mAh battery) – BATT DOOR STD Battery door Extended (4680 mAh battery) – BATT DOOR EXT End Cap Stylus – END CAP STYLUS Stylus with Tether and Holder - STYLUS Screen Protector – PROTECTOR Hand Strap with Stylus and Tether - STRAP Zebra Confidential: For Internal Use Only

How to Request Accessory Replacement under Comprehensive Coverage To log a repair request for faulty equipment you should request a RMA (Return Materials Authorization) either by: Logging a request via the Repair Order Portal (the quickest and recommended option) Completing the RMA form and sending by fax or email Telephone: In the case of Advanced Exchange, inform the agent of your accessory request when calling Please note that: It is not possible to request stand-alone accessory replacement. Accessories will only be replaced if specifically requested when logging a faulty unit: It is not mandatory to return damaged accessories when sending in unit for repair.

How to Request Accessory Replacement via the RMA Portal Go to the Repair Order Portal: https://emeaservicesweb.zebra.com/emearma/Default.aspx Click on Request Repair (Note: new users must first register) Select Problem Area Select Problem Description In Additional Problem Description field: Type CP: STRAP / STYLUS / TETHER / PROTECTOR / BATT DOOR STD / BATT DOOR EXT / BATT DOOR + battery capacity / CORDED ADAPTER (ADPTRWT-RS507-R for RS507 only) Example - CP: STRAP If requesting battery door it must be stated if required for standard or extended battery size Battery door for MC70 and MC75 should be specified by type - 1900mAh, 3600mAh, 3800mAh and 4800mAh Example - CP: BATT DOOR 1900 CP: BATT DOOR 3600 CP: BATT DOOR 3800 CP: BATT DOOR 4800

Example of how accessory replacement requests should be logged via the online REPAIR PORTAL form

How to Request Accessories with RMA Form Download the appropriate RMA form for your country from the Repair Order Portal Enter Product Number Enter Serial Number Enter Problem Code (obtained from RMA Page Online) Enter Fault Description followed by: Type CP: STRAP / STYLUS / TETHER / PROTECTOR / BATT DOOR STD / BATT DOOR EXT / BATT DOOR + battery capacity / CORDED ADAPTER (ADPTRWT-RS507-R for RS507 only) Example - CP: STRAP If requesting battery door it must be stated if required for standard or extended battery size Battery door for MC70 and MC75 should specified by type - 1900mAh, 3600mAh, 3800mAh a 4800mAh Example - CP: BATT DOOR 1900 CP: BATT DOOR 3600 CP: BATT DOOR 3800 CP: BATT DOOR 4800 Completed form should be emailed or faxed as appropriate to us

Example of how accessory replacement requests should be logged on the country repair form

Further Assistance For further information on Comprehensive Coverage or assistance with support requests, please contact: Customer Interaction Centre: emea.ccc@zebra.com For Telephone Support Contact numbers please go to: www.zebra.com/rma-emea

THANK YOU… 11