Workforce and Workload Measurement Progress Update & Issues for Consideration ADSG/ALIP Lesley Holdsworth & Margaret Hastings January 2017
Recap? Phase 1 undertaken Oct 15-Sept 16 Preliminary work with clear recommendations Outstanding work Finalise data set and definitions Quality dimensions Recommendation to progress with ISD to development
Phase 2 October 16 LH & MH to lead supported by NSS AHP advisor Pick up outstanding work Review tool solution recommendation based on known availability of other providers Report to OP Measures SG Recap of what and why
WFWL TOOL?
Workforce WORKFORCE DATA - STSS Staff by band and total hours/ week eESS Location and specialty hrs/wk ?eESS or local spreadsheet Allowance for leave etc eESS? Staff budget cost eESS / finance Admin / Support staff not in budget Local or ?eESS
Workload Model ( SEHD 2006) Number of referrals Number of requests Activity Evidence Based Complexity Capability Capacity Demand Number of referrals Number of requests Complexity of referrals / requests Waiting Times People waiting Human Resources Physical Resources Resource Utilisation Quality Measures Clinical Care Activity Consultancy Activity Professional Activity Management Activity Housekeeping Activity Travel
Workload WHAT ACTIVITY TO MEASURE? PAS PAS / local Clinical Activity – face-to-face patient / client related contact – includes Assessment / Intervention (4 levels) PAS Clinical Activity – Group Interventions / Clinics / Drop-in (Health Promotion & Well Being / Health Education / Awareness raising) Clinical Activity – non face-to-face service user related contact – 4 levels of Intervention Professional Activity – Supervision; CPD; eKSF, Education / Teaching sessions; Consultancy; Mentorship, Research & Audit, Disseminating guidance and expert advice, Management Activity – Management / HR / Partnership & Trade Union Service Activity – Meetings; Clinical Networks, Cleaning / Housekeeping - cleaning and decontamination of equipment, light cleaning / tidying up, equipment checks, restock department. Travel – include foot , car, public transport, boat, plane and include walking, waiting and parking time. PAS / local WHAT ACTIVITY TO MEASURE? From Survey Monkey 2016
Activity Examples Clinical activity Professional Activity Individual face to face 1:2:1 Non face to face clinical Group Non-contact non-clinical Professional Activity Mentorship/Teaching/Peer education CPD eKSF Student Supervision Consultancy Research, Quality Improvement & Audit eHealth Management Activity Staff & Service Management HR Partnership & Trade Union Housekeeping equipment saftey checks cleaning & decontamination of equipment light cleaning/tidying up stock control Travel Foot Car Public transport Boat Plane Leave Annual leave Sickness/Absence Professional leave Maternity/Paternity Study leave
Progress Data set and definitions agreed Explore implications associated with potential tool providers Develop options appraisal paper for March ADSG Today: heads up on what we’ve found
Tool options? ATOS developed through STSS WRaPT WPCT
ATOS Developed and maintain collection of 12 nursing WF tools Hosted by STSS Changes made biannually (May and October) – requires 6 months notice Can develop based on our specification Timescales: if given go ahead now – alpha model – Oct 17 Development Cost: circa £60k
Workforce Repository and Planning Tool (WRaPT) Used by some AHP services in England Good feedback Willing to share Query re exact match to our dataset – implications? Development cost? www.wrapt.co.uk September 2016
Workforce Planning Capacity Tool (WPCT) GE have developed a prototype model Very keen to work with us to take to next level - bespoke Can work to our specification Understand Scottish AHP landscape Currently Excel but intend to be web based No development costs Could support training etc
Analysis and Reporting
Next steps and our ask of you Consider the Options paper – complete rating tool Can we make a decision re preferred option today? Agree next steps